Experience

Sharp Sotheby's International Realty

• Real Estate
• 1 - 100 Employee

• Chief Sales & Operatins Officer

  • Dec 2022 - Present

  As a CSOO managing business units in 6 countries I ensured the transformation of strategy, organizational sales and operational processes and administrative structure to make a transition from separate units to a global company with consistent in each country business operations, unified sales management system and quality control. Achievements: • Conducted an audit of current sales and operational processes, defined a business development strategy and tactics to achieve a target result of 100% Y2Y growth among the group. • Adopted the first business plan for all countries through effective communication. • Improved manager’s efficiency up to 20% and reached 10,5% conversion of SQL to contract by CRM optimization for all business units and contact center with quality control implementation • Launched sales analytics to track and improve sales excellence. It helped to reduce length of a deal cycle by 16%. Show less



Dostavista.global

• Country General Manager

  • May 2018 - Oct 2022

  Borzo is a global crowdsourced same-day delivery marketplace operating in 10 countries on a fully asset-light basis. Borzo raised $35M In Series C Funding in 2021. Role At Borzo, I managed the largest national branch with more than 500+ employees. My job was to make sure that business operations are on par with the rapid company's growth. I supervised software application development and build partnerships with key IT and infrastructure companies on the market to enable product delivery and flawless business execution. I was also responsible for adjusting the product to comply with the local government regulations and unique user needs in the region. Our branch tested out new R&D features and business processes for the whole company. Growth Achievements -Formed and carefully executed the P&L plan every year. Expanded the business 5 times in terms of revenue and 4 times in terms of the number of deliveries while increasing the commission from 15% to 30%. -Reached 71% NPS level -Boosted gross profit by 20% by optimizing unit economics, decreasing operational costs, and increasing customers' lifetime value through repeated orders. Product Achievements -Created vision and high-level guidelines for the new application features and expected business outcomes, user acceptance tests and feedback collection. -Co-created a regional product roadmap with the product and dev team, detailing quarterly planning and setting OKRs -Reduced average order processing time by 80% after introducing in-app chat and moving away from phone calls. -Implemented automatic order assignment and rating system for delivery partner app. Reduced sign-up time to 4 minutes Operational Achievements -Redesigned all of the critical operations -Formed the current organizational structure and put together teams from scratch -Optimized workforce costs -Facilitated the growth of 4 team members to become team leads, held all-hands, quarterly strategic sessions with team building, regular trainings Show less



Printing company

• Argentina
• Printing Services
• 1 - 100 Employee

• Founder

  • Aug 2013 - May 2018

  Vpechat is a printing company offering a full range of professional printing services 24/7. Role I built a printing company with more than 70K clients, enterprise contracts, a total headcount of 30 employees, and a stable turnover of around 1000 orders per month. Achievements - Acquired a poorly managed and mortgaged printing company and paid out $100K debt in less than a year. - Repaired neglected printing equipment, printed new samples, and restored relationships with old clients, previously discouraged by the decline in printing speed and quality. - Negotiated multiple enterprise contracts to ensure the financial stability of a growing business. - First company in the city to introduce 24/7 service, initially as a way to reduce order printing time, then later as a feature on its own. - Studied for three years in a business mentorship program, learning to overcome growth roadblocks, inspire leadership and build strong teams to help business prosper. - Reached 8% profit margin by reducing costs of materials, speeding up order processing, and streamlining workflow. - Decreased the average time to process a new order by 2/3 by customizing CRM and providing clients with an initial estimate right on the website order page. - Doubled the turnover of a company in 3 years. Show less



Weidmuller

• South Korea
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Regional VP of Customer Success

  • Dec 2011 - Aug 2013

  Weidmüller builds products, solutions and services for Smart Industrial Connectivity and the Industrial Internet of Things. Role As a VP of Customer Success, I was responsible for reimagining the company's logistics and customer relations. In 6 months, I redesigned and implemented the company's logistics chain, including contracts, warehouse management, and tracking. I put together the Customer Success department from the ground up by hiring and coaching a team of five. I also created and implemented regulations and procedures in Supply Chain and Customer Service. Show less



Weidmüller Germany

• Germany
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Customer Success Manager

  • Feb 2011 - Dec 2011

  At Weidmuller, I negotiated contracts with major clients such as Siemens and Yokogawa. After finding and resolving a legal clause issue in the agreements, I was able to make direct deals with 50+ companies without the involvement of a parent company. I went on a business trip to learn SAP and then led full-fledged SAP transitioning of the company, including the accounting department. At Weidmuller, I negotiated contracts with major clients such as Siemens and Yokogawa. After finding and resolving a legal clause issue in the agreements, I was able to make direct deals with 50+ companies without the involvement of a parent company. I went on a business trip to learn SAP and then led full-fledged SAP transitioning of the company, including the accounting department.