Experience

IGT Italia

• Italy
• Entertainment Providers
• 400 - 500 Employee

• Information Security Operational Risk Senior Manager

  • Jun 2021 - Present

• Head of Risk Monitoring

  • Jul 2017 - Dec 2021

  Fraud represents a serious threat to the safety and integrity of the gaming and banking system as a whole, as well as the safety and integrity of IGT. Fraud Monitoring and Reporting team acts to prevent and detect frauds on B2C and B2B models either on online and retailer businesses (such as online Poker, Bingo and Casino, Sport Betting, Lotteries, VLT, IGT Payment product).Mayor responsibilities are:• identification and understanding of Fraud risks • contributes directly to the awareness of fraud risk: by regular interaction with operations, business and management and through the development and monitoring of an Anti-Fraud awareness program • exploring and defining fraud prevention initiatives and execution of fraud risk assessments• handling and tracking of fraud situations & suspicions, internal and external, and monitoring remediation projects implemented in response to identified fraud risks• co-ordinate with existing fraud correspondents in countries/Regions• record and analyse investigations, surveillance programs and all sensitive situations which might lead to fraud risk • implementation of a complex and comprehensive Risk Score fraud management tool, leasing with IT teams, Risk Management and the businesses owners• supports business, functions and countries in researching and developing new controls and tools for Fraud Prevention Show less



IGT

• United Kingdom
• Software Development
• 700 & Above Employee

• Global Head of Player Services Operations

  • Jan 2010 - Feb 2021

  Over the past 6 years, I have built and developed a “centre of expertise”, recognized within IGT across all geographies and by all stakeholders as “one-stop-shop” for Player Services related activities. such as Fraud and Security for online B2C and retailers ( B2C, and B2B), paymnet operations, registrations and KYI Processes, Gaming account management for Italian market and International Region (EMEA) More in detail: •Successful implementation of a forward thinking risk and fraud management strategy and tools •Developer of first-class quantitative fraud prevention techniques (making significant contributions to the model development) •Definition of tools and procedures to detect and prevent fraud •Responsible of KYC Procedures regarding customer registration, recharges and withdrawals •Providing and implementing a strategy and maximizing customer experience regarding customer registration, verification, due diligence and processes, payment, player services processes •Responsible for ensuring maximum efficiency of the payments functions through detailed statistical analysis of all payments areas •Ownership and management of payment and fraud 3rd party relationships including; banks, PSP’s, verification providers, acquirers, fraud systems, •Responsible for initiating global payments projects to meet new business requirements •Responsible for expanding and maintaining the international network of payment providers •Business development support (RFI, RFP, costing/pricing models) within the in-scope domain of expertise •Account management (internal and external), ensuring service levels (e.g. chargeback rates) managing escalations •Supporting internal and external clients in achieving Regulatory certification (i.e. GLI) and local regulatory certification and annual audit for main jurisdictions (Italy, UK, Spain...) •Coordinating and driving a intercultural team to achive results (about 30 resources located in Italy, South of Spain to result) Show less



Lottomatica

• Italy
• Entertainment Providers
• 700 & Above Employee

• Back Office B2C Manager

  • Jun 2008 - Jan 2010

  Gaming Account Manager Responsable of account registration processes Responsable for KYC procedures Responsable of Fraud& SecurityTeam Gaming Account Manager Responsable of account registration processes Responsable for KYC procedures Responsable of Fraud& SecurityTeam



Poste Italiane

• Italy
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Debit card specialist

  • Jul 2006 - May 2008

  •Part of the team involved in project of migration of debit card into EMV card compliance ( Issuer and Acquirer) •Part of operational team involved in the lunch of different type of debit cards issued by poste italiane •Maintains intimate knowledge of Visa, MasterCard regulations and operating procedures to ensure card issuing processes •Part of the team involved in project of migration of debit card into EMV card compliance ( Issuer and Acquirer) •Responsible to set policies and procedures and manuals for the sales department Show less



Mastercard

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior business consultant

  • Apr 2005 - May 2006

  Responsable to identify the main actors working on the debit card acceptance sectors as Acquirers/banks, companies for the management of technical infrastructures for the acceptance sector, merchants, so as to let MasterCard draw up technical and business agreements in accordance with the Project goal. Monitoring the activities agreed upon in the drawing up of the contracts with the Third Parties with the purpose of ensuring the maintenance of the contracts. Conceiving and producing monthly analytical and synoptically reports based on the results of the Project activities; Show less



DES - Contact Solutions

• Responsable for Budgeting and Financial Planning

  • Jun 2004 - Apr 2005



SEI Financial Services at Dublin

• Senior Hedge Fund Administrator

  • May 2003 - Nov 2003



Eurizonlife at Dublin Ireland

• Responsable of pricing of Unit Linked Funds

  • Oct 2001 - May 2003