Experience

AT ANQOR LTD.

• Cyprus
• Staffing and Recruiting
• 1 - 100 Employee

• Receptionist

  • Apr 2022 - Present

  Work in collaboration with Saga Holidays. Transaction of all on board sales, 24h Concierge Services, organization and planning of embarkation / disembarkation, preparation and execution of a smooth check-in and check-out, check special requests for all arriving guests, ensure that all guest complaints received are either settled immediately or referred to the relative party for follow up, prepare the guest lists, menus and special notes from the ships management, close the cruise, count… Show more Work in collaboration with Saga Holidays. Transaction of all on board sales, 24h Concierge Services, organization and planning of embarkation / disembarkation, preparation and execution of a smooth check-in and check-out, check special requests for all arriving guests, ensure that all guest complaints received are either settled immediately or referred to the relative party for follow up, prepare the guest lists, menus and special notes from the ships management, close the cruise, count the tip and deliver to the crew, make cruise planner accordingly to master charter, prepare the daily programmes accordingly to the cruise planner, responsible to the shop sales. Worked ≈ a month as Front Desk Manager to cover holiday. Show less



Hotel Farol

• Receptionist

  • Jun 2019 - Mar 2022

  Praia da Barra, Aveiro Hotel Farol *** Welcome all guests, prepare and execute a smooth check-in and check-out, manage online and BAR rates, answer calls and emails, check guests manifests and requests for all arriving guests, help guests with any special requests and schedule special services, suggest the best local restaurants, maintain a positive attitude and friendly demeanor, keep a tidy and orderly workspace, assist with administrative tasks as needed, ensure that all guests complaints received are… Show more Hotel Farol *** Welcome all guests, prepare and execute a smooth check-in and check-out, manage online and BAR rates, answer calls and emails, check guests manifests and requests for all arriving guests, help guests with any special requests and schedule special services, suggest the best local restaurants, maintain a positive attitude and friendly demeanor, keep a tidy and orderly workspace, assist with administrative tasks as needed, ensure that all guests complaints received are either settled immediately or referred to the relative party for follow up and advise guests promptly of all actions taken, research and get in touch with potential companies that frequently need accommodation in order to create new partnerships, present new ideas to be implemented for an efficient and modern service, modify obsolete documents to follow market trends. Show less



Hotéis Alexandre de Almeida

• Portugal
• Hospitality
• 1 - 100 Employee

• Receptionist

  • Jul 2018 - Jun 2019

  Curia, Aveiro Curia Palace Hotel **** Welcome all guests, prepare and execute a smooth check-in and check-out, manage online and BAR rates, manage individual and group reservations, answer calls and emails, sell massages available at the spa, make sure the indoor swimming pool is working properly, organise meeting rooms, support events and manage payment, manage commissions for online channels, check guests manifests and requests for all arriving guests, help guests with any special requests and… Show more Curia Palace Hotel **** Welcome all guests, prepare and execute a smooth check-in and check-out, manage online and BAR rates, manage individual and group reservations, answer calls and emails, sell massages available at the spa, make sure the indoor swimming pool is working properly, organise meeting rooms, support events and manage payment, manage commissions for online channels, check guests manifests and requests for all arriving guests, help guests with any special requests and schedule special services, suggest the best local restaurants, maintain a positive attitude and friendly demeanor, keep a tidy and orderly workspace, assist with administrative tasks as needed, support the lobby bar, ensure that all guests complaints received are either settled immediately or referred to the relative party for follow up and advise guests promptly of all actions taken.

• Receptionist

  • Mar 2018 - Jul 2018

  Curia, Aveiro Curia Palace Hotel **** Final grade: 20/20 Curricular Internship for the 2nd year of the Technical and Professional Higher Course in Tourism and Hospitality. The first fortnight was in the housekeeping department, the remainder was in the front office.



El Corte Inglés Portugal

• Portugal
• Retail
• 500 - 600 Employee

• Cashier

  • Dec 2017 - Dec 2017

  Lisbon Area, Portugal Holiday seasonal job.



VT Operador Tour Operator

• Bus Hostess

  • 2017 - 2017

  Benidorm - Lisbon Bus hostess between Lisbon and Benidorm. Check in passengers, go along with passengers throughout the trip; provide information related to travel, service and timetables.



Grupo Visabeira

• Portugal
• Investment Management
• 500 - 600 Employee

• Spa Receptionist and Kids Club Animator

  • Jun 2015 - Jul 2015

  Mortágua, Viseu Montebelo Aguieira Lake Resort & Spa ***** Final grade: 15/20 Curricular internship for the 3rd year of the Technical Tourism course. Manage and ensure the proper functioning of the Kids Club; plan activities for children; clarification of doubts; sale of products (merchandising); ensure the proper functioning of the swimming pools and spa; expose and explain the different spa treatments available at the hotel.



VT Operador Tour Operator

• Tourism Technician

  • Feb 2014 - Apr 2014

  Lisbon Final grade: 19/20 Curricular internship for the 2nd year of the Technical Tourism course. Negotiate with travel agencies via email and phone; sending fax; provide information about rates; manage reservations; respond carefully by email and telephone to any queries from customers.