Experience

ARKK

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Product QA Coordinator

  • Jan 2022 - Present

  ◦ Involvement in the product roadmap, with the Product and Services teams to understand user/client needs and target operating model ◦ Writing user stories for development team. Documenting features and writing how to guides to keep the team up to date with product changes ◦ Working closely with Senior UX design and UI design to solve user problems and deliver user centric solutions ◦ Working closely with Product team to include appropriate testing per user story and deploy the right… Show more ◦ Involvement in the product roadmap, with the Product and Services teams to understand user/client needs and target operating model ◦ Writing user stories for development team. Documenting features and writing how to guides to keep the team up to date with product changes ◦ Working closely with Senior UX design and UI design to solve user problems and deliver user centric solutions ◦ Working closely with Product team to include appropriate testing per user story and deploy the right features ◦ Elaborating onboarding kit for new tech/product team members that include: product & tools trainings, procedure documentation, videos ◦ Responsible for the test management tools to be up to date with testing coverage ◦ Coaching our existing team of developers in QA best practices and guiding their personal development to be able to own the day-to-day QA Testing Achievement within the role: ◦ Managed to reduce the friction between Product-Tech-QA teams within the company by coordinating the processes across various departments. Ensuring precise feature-delivery timelines based on more accurate user story set and documented procedures.

• Product Tester

  • Sep 2019 - Jan 2022

  ◦ Involved in all acceptance criteria calls with Product and Devs to advice on the potential risks that might occur with the upcoming stories in the Sprint ◦ Joining Demo calls with Head of Product and Sales team to understand what areas of the products needs investigation ◦ Analysing user behaviour using such tools as Pendo to understand UX/UI flaws in the software and provide regular reports and suggestions to improvement to the Head of Product. ◦ Create user test scenarios and… Show more ◦ Involved in all acceptance criteria calls with Product and Devs to advice on the potential risks that might occur with the upcoming stories in the Sprint ◦ Joining Demo calls with Head of Product and Sales team to understand what areas of the products needs investigation ◦ Analysing user behaviour using such tools as Pendo to understand UX/UI flaws in the software and provide regular reports and suggestions to improvement to the Head of Product. ◦ Create user test scenarios and regression packs to provide optimal test coverage of the user stories. Document, manage and retest system bugs using Zephyr test management tool ◦ Representing the user when it comes to testing the product and making sure their VAT return can be successfully submitted to HMRC Achievement within the role: ◦ Significantly reducing the number of production bugs during the first year, that allowed to implement more features and product improvements during 2021



Payment Express

• New Zealand
• IT Services and IT Consulting
• 1 - 100 Employee

• QA Test Analyst

  • Aug 2017 - Sep 2019

  ◦ Managing relationships with HP partners within the EMEA region. Creating personalised payment strategies to ensure a balance between new sales and debt collection ◦ Establish international relationship with departments in HP worldwide (credit, order management, sales, accounting etc.) to ensure fast decision making on large deals for distributors ◦ Working with Country Managers, Credit Managers, Channel Data Specialists, Sales managers, and other senior positions within the EMEA… Show more ◦ Managing relationships with HP partners within the EMEA region. Creating personalised payment strategies to ensure a balance between new sales and debt collection ◦ Establish international relationship with departments in HP worldwide (credit, order management, sales, accounting etc.) to ensure fast decision making on large deals for distributors ◦ Working with Country Managers, Credit Managers, Channel Data Specialists, Sales managers, and other senior positions within the EMEA region ◦ Analyse financial reports from HP partners and escalate financial risks to credit managers. Help HP partners to overcome financial challenges and cover overdue debts ◦ Monitor and maintain large accounts - customer calls, provide updated account statements on a timely basis, small balance writes of, customer reconciliations, cash flow acceleration Achievement within the role: ◦ Cutting overdue invoices from distributors from 50% to 35% in less than a year Show less ◦ Managing relationships with HP partners within the EMEA region. Creating personalised payment strategies to ensure a balance between new sales and debt collection ◦ Establish international relationship with departments in HP worldwide (credit, order management, sales, accounting etc.) to ensure fast decision making on large deals for distributors ◦ Working with Country Managers, Credit Managers, Channel Data Specialists, Sales managers, and other senior positions within the EMEA… Show more ◦ Managing relationships with HP partners within the EMEA region. Creating personalised payment strategies to ensure a balance between new sales and debt collection ◦ Establish international relationship with departments in HP worldwide (credit, order management, sales, accounting etc.) to ensure fast decision making on large deals for distributors ◦ Working with Country Managers, Credit Managers, Channel Data Specialists, Sales managers, and other senior positions within the EMEA region ◦ Analyse financial reports from HP partners and escalate financial risks to credit managers. Help HP partners to overcome financial challenges and cover overdue debts ◦ Monitor and maintain large accounts - customer calls, provide updated account statements on a timely basis, small balance writes of, customer reconciliations, cash flow acceleration Achievement within the role: ◦ Cutting overdue invoices from distributors from 50% to 35% in less than a year Show less



HP

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Collections Analyst

  • Sep 2016 - Mar 2017

  ◦ Managing relationships with HP partners within the EMEA region. Creating personalized payment strategies to ensure a balance between new sales and debt collection ◦ Establish international relationship with departments in HP worldwide (credit, order management, sales, accounting etc.) to ensure fast decision making on large deals for distributors ◦ Working with Country Managers, Credit Managers, Channel Data Specialists, Sales managers, and other senior positions within the EMEA… Show more ◦ Managing relationships with HP partners within the EMEA region. Creating personalized payment strategies to ensure a balance between new sales and debt collection ◦ Establish international relationship with departments in HP worldwide (credit, order management, sales, accounting etc.) to ensure fast decision making on large deals for distributors ◦ Working with Country Managers, Credit Managers, Channel Data Specialists, Sales managers, and other senior positions within the EMEA region ◦ Analyse financial reports from HP partners and escalate financial risks to credit managers. Help HP partners to overcome financial challenges and cover overdue debts ◦ Monitor and maintain large accounts - customer calls, provide updated account statements on a timely basis, small balance writes of, customer reconciliations, cash fow acceleration Achievement within the role: ◦ Cutting overdue invoices from distributors from 50% to 35% in less than a year Show less ◦ Managing relationships with HP partners within the EMEA region. Creating personalized payment strategies to ensure a balance between new sales and debt collection ◦ Establish international relationship with departments in HP worldwide (credit, order management, sales, accounting etc.) to ensure fast decision making on large deals for distributors ◦ Working with Country Managers, Credit Managers, Channel Data Specialists, Sales managers, and other senior positions within the EMEA… Show more ◦ Managing relationships with HP partners within the EMEA region. Creating personalized payment strategies to ensure a balance between new sales and debt collection ◦ Establish international relationship with departments in HP worldwide (credit, order management, sales, accounting etc.) to ensure fast decision making on large deals for distributors ◦ Working with Country Managers, Credit Managers, Channel Data Specialists, Sales managers, and other senior positions within the EMEA region ◦ Analyse financial reports from HP partners and escalate financial risks to credit managers. Help HP partners to overcome financial challenges and cover overdue debts ◦ Monitor and maintain large accounts - customer calls, provide updated account statements on a timely basis, small balance writes of, customer reconciliations, cash fow acceleration Achievement within the role: ◦ Cutting overdue invoices from distributors from 50% to 35% in less than a year Show less



HP

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Channel Data Specialist

  • Aug 2014 - Jul 2016

  ◦ Owner of the EMEA regional Sell-in/Sell-out/Sell-to data collection process. ◦ Monitoring the data of 40 distributors, ensuring accurate reporting. Owner of the Actuals Validation (data reconciliation) ◦ Managing a team of six data specialists. Training and mentoring the team to ensure smooth communication and work processes with resellers ◦ Coordinating a 12 people technical team in loading the correct financial data (bonus, credit/debit notes, refunds) ◦ Onboarding new HP… Show more ◦ Owner of the EMEA regional Sell-in/Sell-out/Sell-to data collection process. ◦ Monitoring the data of 40 distributors, ensuring accurate reporting. Owner of the Actuals Validation (data reconciliation) ◦ Managing a team of six data specialists. Training and mentoring the team to ensure smooth communication and work processes with resellers ◦ Coordinating a 12 people technical team in loading the correct financial data (bonus, credit/debit notes, refunds) ◦ Onboarding new HP distributors into the reporting and bonus programs ◦ Monthly trainings for HP partners to align and optimise processes between the companies Achievement within the role: ◦ Cut cost on distributors support by 55% by optimising processes, conducting trainings, setting up control points and conducting regular system testing Show less ◦ Owner of the EMEA regional Sell-in/Sell-out/Sell-to data collection process. ◦ Monitoring the data of 40 distributors, ensuring accurate reporting. Owner of the Actuals Validation (data reconciliation) ◦ Managing a team of six data specialists. Training and mentoring the team to ensure smooth communication and work processes with resellers ◦ Coordinating a 12 people technical team in loading the correct financial data (bonus, credit/debit notes, refunds) ◦ Onboarding new HP… Show more ◦ Owner of the EMEA regional Sell-in/Sell-out/Sell-to data collection process. ◦ Monitoring the data of 40 distributors, ensuring accurate reporting. Owner of the Actuals Validation (data reconciliation) ◦ Managing a team of six data specialists. Training and mentoring the team to ensure smooth communication and work processes with resellers ◦ Coordinating a 12 people technical team in loading the correct financial data (bonus, credit/debit notes, refunds) ◦ Onboarding new HP distributors into the reporting and bonus programs ◦ Monthly trainings for HP partners to align and optimise processes between the companies Achievement within the role: ◦ Cut cost on distributors support by 55% by optimising processes, conducting trainings, setting up control points and conducting regular system testing Show less