Junior System Engineer

• Feb 2023 - Present

Installing and configuring systems, ensuring infrastructure availability, collaborating with I.T staff, and finding ways to increase system efficiency Installing and configuring systems, ensuring infrastructure availability, collaborating with I.T staff, and finding ways to increase system efficiency

Assistant information manager

• Oct 2018 - Mar 2023

Mace is an international consultancy and construction company, founded and built on exceptional people, a commitment to service excellence and an entrepreneurial spirit.- Assisting the project team (sub-contractors, client and internal team) with resolutions to the related issues which may arise due to quality issue, project handover delay issues, document system issues, system errors and more- Presenting detailed real time reports of gathered data to members of management and help them identify scenarios utilizing modifications in the data which gave me data analytic tools- Identify, analyse and implement resolutions to all aspects of complex and highly sensitive employee-related issues, including unusual situations where precedents for resolution are unavailable- Worked alongside all departments engineers, construction managers, designers, quality managers, health and safety team, commercial, planners, procurement and more- Managing and controlling of drawing and specification issues between design team members and general contractors as well as subcontractor drawings reporting it to the client- Assisting in managing the process of handover information, O&M manuals, H&S files as built, and other types of documents- Providing help and training for internal and external parties and when required for programs used on the project such as BlueBeam, Procore, Conject & Microsoft, SharePoint, etc.- Created visually impactful dashboards in Excel from pivot tables- Help implement a digital strategy, upskill the digital skills of staff and implement new systems Show less

Information Manager

• Feb 2021 - Sep 2022

Supervisor at Emovis

• Jan 2018 - Oct 2018

Emovis operations Ireland implemented the M50 barrier-free tolling system and continue to operate it on behalf of Transport Infrastructure Ireland under the brand name eFlow. As a supervisor at the customer service department my responsibilities alter from day to day basis. Some of these duties and responsibilities include: - Supported an efficient production system in a fast paced environment by accurately processing all new orders, and delegating tasks as each order required. - Auditing and monitoring daily each employee’s reports on Microsoft Excel - Answer any type of inquiries/complaints customers have and providing appropriate solutions - Replying to customer queries on Zendesk Platform for Facebook and Twitter users - Experience in TollCRM Software and Microsoft - Keeping records of customer interactions, processing customer accounts and filing documents - Assisted and trained junior Customer Support Representatives Show less

Cinema Staff Member

• Jan 2015 - Jan 2018

During my full studies in University (DCU) I was working in the cinema part-time. As the lead team member, my responsibilities were to make sure every customer had a unique cinema experience. Meeting, greeting, and providing a superior standard of service to the customers. This is where I also gained a lot of skills such as time management, the ability to work well with others, patience and the ability to remain calm in stressful situations, be flexible and open to change, and many more. During my full studies in University (DCU) I was working in the cinema part-time. As the lead team member, my responsibilities were to make sure every customer had a unique cinema experience. Meeting, greeting, and providing a superior standard of service to the customers. This is where I also gained a lot of skills such as time management, the ability to work well with others, patience and the ability to remain calm in stressful situations, be flexible and open to change, and many more.

Promotional Staff

• Oct 2015 - Oct 2015

My role for this campaign was is to welcome a group of travellers to Dublin with a smiling friendly face (part of the 'A Touch of Ireland' campaign). Duties/Responsibilities: Approaching and talking to guests - handing out samples - Responsible for promoting the features of a product to an audience or client My role for this campaign was is to welcome a group of travellers to Dublin with a smiling friendly face (part of the 'A Touch of Ireland' campaign). Duties/Responsibilities: Approaching and talking to guests - handing out samples - Responsible for promoting the features of a product to an audience or client

Promotional Staff

• Dec 2014 - Dec 2014

Worked in Debenhams over the Christmas period for Ferrero Rocher & Kinder Duties/Responsibilities: - Interact with the customers - Introduce customers to the Kinder chocolate range - Hand out the Ferrero Praline and Kinder range using samples as trial Worked in Debenhams over the Christmas period for Ferrero Rocher & Kinder Duties/Responsibilities: - Interact with the customers - Introduce customers to the Kinder chocolate range - Hand out the Ferrero Praline and Kinder range using samples as trial

Hotel Waitress

• Feb 2014 - Mar 2014

Guests enjoy superb facilities and exceptional world-class service. The hotel offers 204 guest rooms, complimented by a selection of suites, club floor and club lounge, 1000 seat Conference & Event Centre along with state of the art conference rooms, a business centre and Inca Coffee Company Lounge. Duties/Responsibilities - Answer guest queries in a polite and helpful manner - Clearing cutlery and dishes away from tables - Relaying, preparing and setting tables for the next guests - Ensuring the food service area was left clean and tidy once all the guests had left. Show less

Leaving Cert Exam Supervisor

• Jun 2012 - Jul 2012

My role as an exam supervisor, my role and responsibilities were as follows: Duties/Responsibilities: - Approaching and talking to guests - Helping to organise students at the start and end of each exam, - Being vigilant whilst not disrupting the students, - Helping to provide the correct information and material for successful completion of the exam. My role as an exam supervisor, my role and responsibilities were as follows: Duties/Responsibilities: - Approaching and talking to guests - Helping to organise students at the start and end of each exam, - Being vigilant whilst not disrupting the students, - Helping to provide the correct information and material for successful completion of the exam.