Project Support Coordinator

• Jul 2023 - Present

I am thrilled to be serving as a dedicated Project Support Coordinator, where I play a pivotal role in ensuring seamless project execution and successful outcomes. With a passion for project management and a keen eye for detail, I am committed to driving projects to fruition while supporting project managers and team members every step of the way. My key responsibilities as a Project Support Coordinator encompass a diverse range of skills, including: 📅 Project Planning and Coordination: Collaborating closely with project managers to establish well-structured project plans, timelines, and budgets, and ensuring project objectives and milestones are clearly defined. 🌐 Resource Management: Efficiently coordinating resources, from personnel to equipment and materials, to ensure optimal project performance and timely completion. 📝 Communication and Reporting: Acting as a communication hub, facilitating effective information flow among team members, stakeholders, and clients, and providing regular updates and progress reports. The role also includes other skill sets such as: Budget and Expense Tracking, 📂 Documentation and Records Management, 🔍 Issue Resolution, and ETC Show less

Partner Success Specialist

• Dec 2021 - Present

As a Partner Success Specialist in a leading fintech company based in the USA, I am dedicated to nurturing strong and fruitful relationships with our valued partners. I take pride in understanding their unique needs and objectives and strive to provide them with tailored solutions and strategic guidance. By collaborating closely with cross-functional teams and staying updated on industry trends, I am committed to ensuring our partners' success and empowering them to thrive in the dynamic world of fintech. Show less

Market Researcher

• Nov 2022 - Mar 2023

Buisness Development Specialist

• Feb 2022 - Nov 2022

Client Success Manager

• Jul 2021 - Feb 2022

Accomplished in effectively addressing client complaints and resolving issues pertaining to productions or services. Played a key role in training and onboarding new recruits, ensuring their seamless integration into the team. Contributed significantly to the creation and implementation of company policies and procedures. Streamlined and automated customer success processes, enhancing operational efficiency and optimizing client satisfaction.

Executive Assistant

• May 2021 - Jul 2021

As an executive assistant, I provided essential administrative support to the CEO, enabling effective leadership within the organization. This included assisting with special projects, developing high-quality documents, reports, and presentations, and gathering relevant information for meetings with internal staff and external stakeholders. I was entrusted with resolving complaints and addressing any issues related to productions or services, ensuring customer satisfaction. Additionally, I played a key role in training new team members and contributed to the development of company policies and procedures. Show less

Executive Administrative Assistant

• Apr 2019 - Aug 2020

Managed contract record keeping and procurement, ensuring accuracy and efficiency. Handled essential office duties, including phone and email communication, data entry, and reporting. Assisted the General Manager in maintaining employee, financial, and client records. Acted as a reliable resource, answering questions and providing information to employees, vendors, and clients. Prepared end-of-day reports for the CEO, facilitating informed decision-making and company proposal making. Managed contract record keeping and procurement, ensuring accuracy and efficiency. Handled essential office duties, including phone and email communication, data entry, and reporting. Assisted the General Manager in maintaining employee, financial, and client records. Acted as a reliable resource, answering questions and providing information to employees, vendors, and clients. Prepared end-of-day reports for the CEO, facilitating informed decision-making and company proposal making.

Procurement Officer

• Jul 2018 - Mar 2019

Streamlined contract record keeping by transitioning from a hard copy system to a digital database, ensuring efficient and organized maintenance. Facilitated effective coordination and negotiation with vendors and other departments to procure necessary items. Streamlined contract record keeping by transitioning from a hard copy system to a digital database, ensuring efficient and organized maintenance. Facilitated effective coordination and negotiation with vendors and other departments to procure necessary items.

Customer Service Representative

• Mar 2017 - May 2018

Demonstrated active listening skills when interacting with callers, effectively confirming and clarifying information while skillfully diffusing any challenging situations. Assumed the role of temporary floor supervisor, providing training and guidance to colleagues, and actively seeking opportunities for professional development to enhance knowledge of company operations and various positions. Committed to strict adherence to all company policies and procedures. Demonstrated active listening skills when interacting with callers, effectively confirming and clarifying information while skillfully diffusing any challenging situations. Assumed the role of temporary floor supervisor, providing training and guidance to colleagues, and actively seeking opportunities for professional development to enhance knowledge of company operations and various positions. Committed to strict adherence to all company policies and procedures.