Experience

adjarabet.am

• Armenia
• Gambling Facilities and Casinos
• 1 - 100 Employee

• CRM Operations Officer

  • Dec 2022 - Present

  The creation and implementation of an optimized daily/weekly/monthly campaign program for the aim of customer retention, reactivation, reacquisition and accession Creating and enforcing private promotion for specified segments through CRM tools Keep all departments across company updated about existing and upcoming operations Customer communications flow - Targeting an appropriate segment for every promotion in step with communication tools Understand and supervise the life cycle of customers Test promotions and promotional materials to confirm compliance and UX excellence Create daily/weekly/monthly and yearly reports Show less



Stamina sales outsourcing company

• Armenia
• Business Consulting and Services
• 1 - 100 Employee

• Corporate Relationship Manager of Stamina for M.A.M educational movement

  • May 2022 - Dec 2022

  Prospect and qualify new sales leads Schedule meetings and presentations with prospects Create, plan, and deliver presentations on company products Track all sales activities in company CRM system and keep current by updating account information regularly Develop strong, ongoing relationships with prospects and customers Coordinate with other team members and departments to optimize the sales effort Prospect and qualify new sales leads Schedule meetings and presentations with prospects Create, plan, and deliver presentations on company products Track all sales activities in company CRM system and keep current by updating account information regularly Develop strong, ongoing relationships with prospects and customers Coordinate with other team members and departments to optimize the sales effort



MaskEX Global

• United Arab Emirates
• Financial Services
• 1 - 100 Employee

• B2C Sales Team Leader

  • Oct 2021 - Jun 2022

  Look for customers all over the world, no country limitation, languages, platforms and ways. Own sales strategy creation to attract costumers. Perform online sales activities to achieve company sales objectives. Identify and contact potential customers. Customers database daily update. Daily tasks performance based on assigned work plan. Permanent update of knowledge about product information and promotions. Sales trainings and educational programs for professional development. Respond to customer queries promptly and professionally. Independent or team work to achieve monthly sales quota. Excellent services provision and ensure customer satisfaction. Always informed and updated with online marketing trends and competitors. Show less



Ucom

• Armenia
• Telecommunications
• 500 - 600 Employee

• Telesales/B2C sales/support specialist

  • Oct 2018 - Nov 2021

  - Organize and manage daily work in Indirect sales department - Outbound calls to new and existing subscribers for sales - Contacting potential or existing customers to inform them about a product or service using Marketing scripts - Present daily and monthly reports to the direct manager - Cooperate effectively with other departments, particularly with all Sales, Customer care and Marketing, for information exchange and dissemination - Organize and manage daily work in Indirect sales department - Outbound calls to new and existing subscribers for sales - Contacting potential or existing customers to inform them about a product or service using Marketing scripts - Present daily and monthly reports to the direct manager - Cooperate effectively with other departments, particularly with all Sales, Customer care and Marketing, for information exchange and dissemination



Pochta bank

• Moscow, Moscow City, Russia

• Finance Specialist

  • Feb 2016 - Feb 2018

  Handle petty cash amounts at any given time Vertify transaction details, including available funds and account balances Summarize receivables on a weekly/monthly basis for supervisor reporting Handle petty cash amounts at any given time Vertify transaction details, including available funds and account balances Summarize receivables on a weekly/monthly basis for supervisor reporting



Svyaznoy

• Retail
• 500 - 600 Employee

• Sales Specialist

  • Jan 2014 - Jun 2016

  Create schedule and consider all time-off requests Successfully assisted customers per day in-person and via telephone with purchase decisions, transactions, returns, and inquiries Regularly exceeded daily sales goals with cross-selling and upselling techniques. Create schedule and consider all time-off requests Successfully assisted customers per day in-person and via telephone with purchase decisions, transactions, returns, and inquiries Regularly exceeded daily sales goals with cross-selling and upselling techniques.