Experience

Berlin Packaging

• United States
• Packaging and Containers Manufacturing
• 700 & Above Employee

• Account Coordinator

  • Mar 2019 - Present

   Provide Sales Representatives with reliable data in order to support profitable business decisions  Support the Sales team by swiftly evaluating business leads and quote out projects while keeping the bottom line in mind  Process customer requests quickly and accurately manage the buying process  Anticipate the ever changing needs of customers then facilitate and manage any project and purchasing changes that arise  Create a positive and dependable buying experience  Anticipate supply chain constraints and provide real time updates on demand planning changes  Administer knowledge based expertise to guide client’s buying decisions Show less



Houzz

• United States
• Software Development
• 700 & Above Employee

• Market Place Account Manager

  • Jul 2015 - Nov 2018

  As an Account Manager, the main focus of the role was to communicate effectively and mediate with an outside client as well as several internal departments.  Cultivated positive relationships with business partners, outside clients, and various internal departments Mentored third-party e-commerce retailers on sales trends and technical troubleshooting and conducted management training for sellers Applied mediation techniques and excellent communication skills in administering over 100 separate accounts and e-commerce data Served as a volunteer, responsible for coordinating numerous projects Identified and addressed multiple customer service issues, as well as sales and marketplace platform inquiries Negotiated several contracts and agreements resulting in a 10% increase of commissions profits Consulted with clients on specific requirements and tailored presentation meetings that best suit their needs Show less

• Marketplace Account Manager

  • Jul 2015 - Nov 2018



Audeze

• United States
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• International Sales Coordinator | Global Support

  • Mar 2011 - Jul 2015

  As head of Global Support, responsibilities include Customer Relations and Dealer Network Management Globally.  Managed global sales while ensuring timely shipping in cooperation with other departments  Drove efforts in boosting supply channels in the international market by maintaining constant communication with internal manufacturing and the authorized retailer network, as well as organizing product launches internationally  Presided over sales meetings and planned tradeshows to meet and achieve company goals by traveling to Canada, Europe, several parts of the United States, increasing profitability of the relationship  Led and guided newly hired personnel on day-to-day operations  Spearheaded the entire SAP sales integrations and the global customer relations and dealer network management  Built out entire Zendesk back end customer service protocols and service module within the company’s website  Demonstrated problem-solving skills in resolving customer service, international dealers, and technical issues  Directly managed customer service personnel, handling their escalations and evaluating their performance Show less



Q-Flex Inc.

• United States

• Assistant

  • Jan 2007 - Nov 2012

  Provided support as an on-call/part-time assistant at a small manufacturing company. Responsibilities include filing paper work, organizing records, answering phones, and making deliveries. Provided support as an on-call/part-time assistant at a small manufacturing company. Responsibilities include filing paper work, organizing records, answering phones, and making deliveries.



Grow3 Inc

• United States
• Consumer Services
• 1 - 100 Employee

• Summer Intern

  • Jul 2011 - Sep 2011

   Contributed in creating marketing materials such reports and other deliverables to source potential clients  Assisted on research relating to business growth opportunities by collecting results from investigations  Contributed in creating marketing materials such reports and other deliverables to source potential clients  Assisted on research relating to business growth opportunities by collecting results from investigations



Target

• Mexico
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Executive Intern

  • Jun 2010 - Aug 2010

  - Gained and broadened knowledge of strategic leadership focusing on customer service - Worked on a project aimed to identify, develop, and improve Target Café, subsequently achieving a 15% higher customer service satisfaction rating for the quarter in 2010, the highest of the year - Played multiple roles inside of the store on a daily basis. - Learned many enriching and helpful leadership lessons. - Interned for a total of 400 hours over a 10-week period. - The internship itself consisted of an intensive leadership development program. Took special interest in HR. -Completed and executed a project within the store successfully. - Best learning experience I have had out side of school so far. Show less



Insulectro

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Accounts Payable Intern

  • Jun 2007 - Aug 2007

  Interned in the Accounts Payable department, re-filed entire branch's invoices. Was given the responsibility of clearing checks to various other companies. Interned in the Accounts Payable department, re-filed entire branch's invoices. Was given the responsibility of clearing checks to various other companies.