Experience

EasyPay

• Information Technology & Services
• 1 - 100 Employee

• Account Executive

  • Apr 2012 - Present

  COMPETENCIES AND CHARACTER: Good decision making, strong initiative, well organized and proactive. Work closely with business units in order to deliver a total solution to the customer Develop key customer relationships at all levels within the customer base, with a view of growing the EasyPay awareness and revenue Plan and meet targets within agreed upon timescales Maintain up-to-date correspondence files on each customer, incorporating proposals etc Maintain an accurate Customer Profile document containing the customer organisation, business plan etc for each customer Monitor up to date forecast of business including a record of concluded business Capture accurate financial information on the state of the order/invoice process, as well as the management of debt. Develop strategies for maintaining and further penetrating existing and new accounts and execution of such strategy Facilitate and ensure successful interaction and coordination of interdependent company and customer departments Ad hoc tasks related to this position when required Develop and implement an ongoing sales plan to achieve sales objectives and develop/penetrate the market and to ensure a high level of customer satisfaction and behavior in accord with company standards and procedures. I Assist with new Business for EasyPay and this entails the entire intergration process of the new Client, liaising with project leaders and this will encompass testing plus sign-off. Show less

• Sales Administration

  • Apr 2008 - Apr 2012

   Actioning of new store activations + deactivations which is put through change control process and managed until done. Day to day operational issues such as, report issues, store not connecting, will be logged on the incident system and managed until completion. Monitoring and assigning the incidents and ensuring on time responses are given by constantly following up with the relevant resources. Attending weekly/monthly client meetings with the relevant CRM and trying to think of ways to resolve current issues they are facing within EasyPay, i.e: reporting structures, processes we follow, fee structures, etc  Maintain and improve our service levels Managing and Monitoring progress of projects. This entails liaising with project leaders and will encompass testing plus sign-off. Putting necessary processes in place with internal departments to ensure that we alleviate current issues we face with our clients Crisis Management: Constantly dealing with escalations and trying to resolve with the relevant departments (From web-support, operations, customer care, etc Resolving Prepaid Electricity issues: queries received via telephone, fax or email from collectors, receivers and consumers. Show less



Dircet Axis

• Claremont

• Receptionist/PA

  • Jan 2003 - Apr 2008

  • Answering all incoming call timeously and professionally. • Ensuring that the Cape Times is collected daily at security and distributed to the correct managers as well as kept neatly at reception. • Taking accurate messages for those people who are not contactable. • Forwarding messages to the relevant person as timeously as possible whether it be via email or a hand written message. • Need to have an idea of the whereabouts of staff so that calls are not sent around the office. • Need to have an understanding of the Direct Axis structure/system to ensure the correct accurate routing of calls/queries. • Greeting all visitors entering in a courteous and professional manner. • Organizing refreshments so that guests are kept comfortable. • Sending out birthday cards to staff members and assisting with the staff functions. • Making sure that the board/meeting rooms are all neat and tidy and assisting with the booking of the Board/Meeting rooms. • Dealing with the postage, medical aid claims, stationary orders, delivery, collections and courier services. • Signing parking tickets for the company visitors. • Performing weekly archiving to ensure the scanning systems are accurate. • Ensure that the staff lists and telephone extensions are up to date. Show less



Truworths Head Office

• Cape Town Central

• Administrator

  • Jan 2000 - Jan 2003

  Handling inbound and outbound calls from branches as well as clients  Assisting on account queries. Confirmation of customers employment  Informing branches on fraudulent accounts  Opening new accounts for customers Handling inbound and outbound calls from branches as well as clients  Assisting on account queries. Confirmation of customers employment  Informing branches on fraudulent accounts  Opening new accounts for customers