Leasing Manager / Occupancy Specialist

• Mar 2013 - Present

*Strategic Leasing Management Ensure staff leasing techniques are effective in keeping optimum occupancy, follow up procedures met, signing/documentation of leases and reporting systems are accurate and up to date and in compliance with LIHTC and Section 8. Audit all lease files to ensure adherence to policies and procedures Deal with resident complaints, concerns, and requests to ensure resident satisfaction Develop and implement resident retention programs (i.e. resident functions, special promotions, monthly newsletter, etc.) Effectively show, lease and move in prospective residents Monitor Internal / External Audits by DCHD *Marketing Management Assist in developing annual marketing plan and marketing budget Implement all marketing efforts and outreach, developing campaigns and assisting with design to generate traffic Supervise the planning, preparation and implementation of all leasing and renewal events as approved by the Community Manager Maintain thorough product knowledge of the property and competition as well as market conditions; complete weekly market survey report Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios and achieve budgeted occupancy *Personnel Management Assist Community Manager in use of consistent techniques & company directives to screen, hire, train, coach and develop on-site staff Assist Community Manager in ensuring effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with the required laws. Promote quality job performance of staff through support and effective leadership Ensure staff compliance and consistency with Company policies and procedures *Administrative Management Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff Maintain property appearance and decorum Assist with supervision of all business functions related to operations Show less