Tasmia A.
Senior Executive at Tangerine Limited (a concern of Meghna Executive Holdings)- Claim this Profile
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English Professional working proficiency
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Bengali Native or bilingual proficiency
Topline Score
Bio
Credentials
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Graphic Design
CodersTrust BangladeshAug, 2021- Nov, 2024 -
The Fundamentals of Digital Marketing
Google Digital GarageJul, 2020- Nov, 2024 -
Excel Skills for Business Essentials
Coursera
Experience
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Tangerine Limited
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Bangladesh
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Human Resources
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1 - 100 Employee
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Senior Executive
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Mar 2021 - Present
Duties/Responsibilities RECRUITMENT: 1. Work with department heads to define qualifications for the vacancy, 2. Utilize various outreach methods to create a talent pool, 3. Researching the competitive talent market to find relevant audiences, 4. Attracting candidates by using different job portal and social media. Source potential talents from possible channels as per the requirement. 5. Conducting recruitment events, screening CVs as per requisition, communicating with shortlisted candidates & coordinating interview board. 6. Collect profiles for CV bank based on industry or competitor mapping. Manage and preserve hard-copy CVs for volume recruitments. 7. Assist line manager in preparing competency-based questionnaire, conduct aptitude test, interviews, support in assessment center and other tools to bring out the best candidates. 8. Prepare advertisement for the vacant position, and circulate it in different media (e.g. job portals and social media). BUSINESS DEVELOPMENT: 1. Building contacts with potential clients to create new business opportunities. 2. Coordinating with management and clients to identify business development opportunities with existing and new clients. 3. Working with the operation team to achieve short and long term revenue and profit growth. 4. Updating and maintaining customer information database on regular basis. 5. Write email, proposals, and various other business informational letters. 6. Arranging meetings for senior management with prospective clients and travel to customer sites to promote company`s products and services. 7. Attending client conferences and meetings in order to network with new and existing contacts. 8. Establishing strong customer relationship by providing accurate and timely information to customers regarding inquiries such as products, pricing, quotes and issues concerns. 9. Conducting market competitive analysis to develop roadmap and sales strategy to secure new business.
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Digicon Technologies Ltd
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Bangladesh
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Outsourcing and Offshoring Consulting
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500 - 600 Employee
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Operations Team Lead
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Aug 2019 - Jan 2021
Duties/Responsibilities 1. To coach, motivate and support query management with service users, both in terms of the quality and accuracy of interactions. 2. To ensure the delivery of a high quality customer/user focused service on a daily basis. 3. To train up team members and reviewing their performances from time to time. 4. To assist in interview process of new hiring. 5. To ensure consistent excellent service delivery by analyzing real time workforce and making changes to team`s workflow and activities 6. To ensure essential required knowledge by enabling access to and checking staff have read relevant knowledge articles. 7. To ensure accurate Knowledge share up to date information at daily team meeting pre-shift/post shift to ensure customers/users are given the correct information.
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Education
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2017 - 2020
Independent University, Bangladesh
Master of Business Administration - MBA, Human Resources Management -
2022 - 2023
United International University
PGDHRM, Human Resources Management -
2009 - 2013
East West University
Bachelor of Arts - BA, English Language and Literature, General
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