Service Coordinator

• Aug 2022 - Present

Monitor caseload of 70+ Medicaid recipients, identifying and monitoring services provided through Managed Care Organizations (MCOs) to determine type of service, scope of services, duration, and frequency. • Service plan development, intervention, and evaluation to support participant goals to live within integrated community settings and establish natural community connections. • Ensure accurate and timely completion of documentation in HCSIS, eLTSS, HHA, service coordination databases and HALO, in compliance with program guidelines and standards. Performs caseload auditing including generating reports and creating presentations based on system data to determine and implement quality improvement strategies compliant with NCQA standards. Conducts user research to identify pain points and improve healthcare quality outcomes. Synthesized critical incident reporting process and developed training materials in collaboration with IT and Training Coordination departments. Monitors critical incident reporting, including consumer research and collaboration with healthcare professionals to manage chronic health conditions. Maintain responsibility for reporting process from entry to closing in compliance with NCQA standards. Show less

Behavior Technician

• Aug 2022 - Present

Observes, collects, and analyzes behavioral data. Facilitates implementation of behavior plan in client’s natural environments, including skills transfer to families. • Collaborates with stakeholders to conduct needs assessments and synthesize treatment plan implementation strategies. • Ensures accurate and timely completion of documentation in Central Reach Management System in compliance with BACB guidelines. Observes, collects, and analyzes behavioral data. Facilitates implementation of behavior plan in client’s natural environments, including skills transfer to families. • Collaborates with stakeholders to conduct needs assessments and synthesize treatment plan implementation strategies. • Ensures accurate and timely completion of documentation in Central Reach Management System in compliance with BACB guidelines.

Senior Intensive Case Manager

• May 2021 - Aug 2022

Maintained caseload of 35+ participants experiencing mental and behavioral health disorders, assessing, evaluating, and creating roadmaps to determine scope of service provision and desired timeframes. • Ensure accurate and timely completion of documentation in Case Management Information System (CMIS), including service logs and forms, in compliance with program guidelines and standards. • Co-facilitated bi-weekly women’s recovery group. Organized in-person group meetings collaborating with program directors and other stakeholders to determine scope, budgets, and allocation of resources. Show less

Project Coordinator - Housing Initiatives

• Aug 2020 - May 2021

Supported in development of housing support group, including research and implementation of evidence-based practices. Co-facilitated weekly women’s support groups. • Coordinated services for transitional housing program participants, documenting services in Apricot case management system. Supported in development of housing support group, including research and implementation of evidence-based practices. Co-facilitated weekly women’s support groups. • Coordinated services for transitional housing program participants, documenting services in Apricot case management system.

Office Administrative Assistant

• May 2018 - May 2021

Provided client management and administrative support in high volume medical malpractice law firm. Managed firm calendars, conference room scheduling and reception desk, to manage firm needs. • Standardized new client intake process, working with firm partners, office administrator and senior attorneys in development telephonic script to ensure proper collection of client data. • Streamlined filing system project from planning to implementation, creating electronic filing system of all 1099 contractors in accordance with firm policies to enhance accessibility. Audited existing files to remove outdated files and increase overall efficiency. Show less

Assistant Project Coordinator

• Jan 2019 - Apr 2019

Synthesized intake process, performing assessment, evaluation, and plan development of new program participants. • Co-organized annual fundraiser, mediating between program administrators and local vendors to coordinate meals, activities, and giveaways in support of 200+ program participants and graduates. Synthesized intake process, performing assessment, evaluation, and plan development of new program participants. • Co-organized annual fundraiser, mediating between program administrators and local vendors to coordinate meals, activities, and giveaways in support of 200+ program participants and graduates.

Customer Service Specialist

• May 2017 - May 2018

Data Steward

• Sep 2016 - May 2017

Teller

• May 2015 - Sep 2016