Experience

TrustFlow Digital Solutions (Acquired by Docufree)

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Manager of Operations

  • Oct 2022 - Present

  Moosic, Pennsylvania, United States Checking reports to make sure that SLAs are met daily. Responding to emails in a timely manner. Performing daily walk through of production floor to determine volumes, plan with supervisors, and team leads, to ensure that company is staffed, and resources are allocated as needed to meet expectations. Make sure that compliance paperwork is complete for employees (new and old). Performing ad hoc tasks delegated to me from the Director, Service Delivery; Sr Director Compliance or VP Global… Show more Checking reports to make sure that SLAs are met daily. Responding to emails in a timely manner. Performing daily walk through of production floor to determine volumes, plan with supervisors, and team leads, to ensure that company is staffed, and resources are allocated as needed to meet expectations. Make sure that compliance paperwork is complete for employees (new and old). Performing ad hoc tasks delegated to me from the Director, Service Delivery; Sr Director Compliance or VP Global Operations. Updating SLA report percentages at end of the month for Director. Making sure the overtime hours are charted weekly for the VP Global Operations. Monitoring call off log for excessive absence/tardiness. Show less



EDM Group

• United Kingdom
• IT Services and IT Consulting
• 100 - 200 Employee

• Supervisor

  • Apr 2021 - Oct 2022

  Moosic, Pennsylvania, United States Payroll. Monitoring system, and checking reports to make sure that SLAs are met daily. Checking system for incomplete work, changing priorities as needed to make TAT (turnaround times). Responding to emails in a timely manner. Performing daily walk through of production floor to determine volumes, plan with team leads, and ensure that company is staffed, and resources are allocated as needed to meet expectations. Provide stats to the employees on team. Perform any tasks delegated to me from the… Show more Payroll. Monitoring system, and checking reports to make sure that SLAs are met daily. Checking system for incomplete work, changing priorities as needed to make TAT (turnaround times). Responding to emails in a timely manner. Performing daily walk through of production floor to determine volumes, plan with team leads, and ensure that company is staffed, and resources are allocated as needed to meet expectations. Provide stats to the employees on team. Perform any tasks delegated to me from the Director. Show less



TrustFlow Digital Solutions (Acquired by Docufree)

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Team Lead

  • Sep 2016 - Apr 2021

  Moosic, PA Receiving daily mail from the post office, UPS and FedEx. Opening mail using cutting machine for the preppers. Creating trays for mail to be prepped. Work flow to assure that all lines of business are completed to reach turn around in a timely manner each day. Assisting with prepping of received mail with needed. Assisting with indexing of scanned mail when needed. Sending fiche files to the Access location for processing so it they can be completed in house. Traveling to the New Jersey… Show more Receiving daily mail from the post office, UPS and FedEx. Opening mail using cutting machine for the preppers. Creating trays for mail to be prepped. Work flow to assure that all lines of business are completed to reach turn around in a timely manner each day. Assisting with prepping of received mail with needed. Assisting with indexing of scanned mail when needed. Sending fiche files to the Access location for processing so it they can be completed in house. Traveling to the New Jersey facility to perform testing for disaster relief for the company. Copying, faxing, scanning, printing. Checking of the outstanding WMR report daily to confirm all documents received and prepped the day before were scanned into the system for indexing so that turnaround times are met. Work flow for every aspect of daily production to ensure all lines of business adheres to the SOP and makes turn around times. Show less



TrustFlow Digital Solutions (Acquired by Docufree)

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Specialist

  • Jun 2015 - 2016

  Moosic, PA Receiving daily mail from the post office, UPS and FedEx. Opening mail using cutting machine for the preppers. Creating trays for mail to be prepped. Work flow to assure that all lines of business are completed to reach turn around in a timely manner each day. Assisting with prepping of received mail with needed. Assisting with indexing of scanned mail when needed. Sending fiche files to the Atlas location for processing so it they can be completed in house. Traveling to the New Jersey facility… Show more Receiving daily mail from the post office, UPS and FedEx. Opening mail using cutting machine for the preppers. Creating trays for mail to be prepped. Work flow to assure that all lines of business are completed to reach turn around in a timely manner each day. Assisting with prepping of received mail with needed. Assisting with indexing of scanned mail when needed. Sending fiche files to the Atlas location for processing so it they can be completed in house. Traveling to the New Jersey facility to perform testing for disaster relief for the company. Copying, faxing, scanning, printing. Checking of the outstanding WMR report daily to confirm all documents received and prepped the day before were scanned into the system for indexing so that turnaround times are met.

• Work Flow Coordinator

  • Apr 2013 - Jun 2015

  Moosic, PA Receiving daily mail brought in from the post office, UPS and FedEx. Opening mail for preppers. Creating trays for mail. Making sure that the work stays flowing until it is all completed in a timely manner to reach turn around deadlines each day for the Metlife lines a business (Metlife Group Life Claims, Metlife Total Control Account, Premium Waiver, Critical Illness, Underwriting, Backend, Office of Federal Group Life Insurance (OFEGLI)). Assisting with prepping the received mail for scanning… Show more Receiving daily mail brought in from the post office, UPS and FedEx. Opening mail for preppers. Creating trays for mail. Making sure that the work stays flowing until it is all completed in a timely manner to reach turn around deadlines each day for the Metlife lines a business (Metlife Group Life Claims, Metlife Total Control Account, Premium Waiver, Critical Illness, Underwriting, Backend, Office of Federal Group Life Insurance (OFEGLI)). Assisting with prepping the received mail for scanning when needed, indexing information scanned into the computer system. Traveling to North Shore Medical Center in New York for the company for bulk pick up of medical files to be prepped at job location. Typing file information into database company provided. Printing manifest of received files. Traveling to the New Jersey location for the company for testing disaster relief. Sending files to another location (Atlas) for processing before it can be prepped at current location. Copying, faxing, scanning, printing.

• Work Flow Coordinator

  • Mar 2012 - Apr 2013

  Scranton, Pennsylvania Area Receiving daily mail brought in from the post office, UPS and FedEx. Opening mail for preppers. Creating trays for mail. Making sure that the work stays flowing until it is all completed in a timely manner to reach turn around deadlines each day for the Metlife lines a business (Metlife Group Life Claims, Metlife Total Control Account, Premium Waiver, Critical Illness, Underwriting, Backend, Office of Federal Group Life Insurance (OFEGLI)). Assisting with prepping the received mail for scanning… Show more Receiving daily mail brought in from the post office, UPS and FedEx. Opening mail for preppers. Creating trays for mail. Making sure that the work stays flowing until it is all completed in a timely manner to reach turn around deadlines each day for the Metlife lines a business (Metlife Group Life Claims, Metlife Total Control Account, Premium Waiver, Critical Illness, Underwriting, Backend, Office of Federal Group Life Insurance (OFEGLI)). Assisting with prepping the received mail for scanning when needed, indexing information scanned into the computer system. Traveling to North Shore Medical Center in New York for the company for bulk pick up of medical files to be prepped at job location. Typing file information into database company provided. Printing manifest of received files. Traveling to the New Jersey location for the company for testing disaster relief. Sending files to another location for processing before it can be prepped at current location. Copying, faxing, scanning, printing.



Manpower (Diversified Technologies)

• Indexer/Mail Prep

  • Dec 2011 - Mar 2012

  Scranton, Pennsylvania Area Prepping mail for scanning (Metlife Group Life Claims, Metlife Total Control Account, and North Shore Medical), indexing information scanned into the computer system. Keying information into excel spreadsheet from alternate database.



Department of Developmental Disabilities (DDD)

• Sponsor Payment Coordinator/Family Support Department

  • Mar 2010 - Jul 2011

  Flanders, New Jersey Coordinate payment to caregivers of the disabled. Contacting sponsors via telephone or mail of over-payments and past due payments. Update computer notes with any changes and or notes. Issuing of monthly reports to the head office for sponsor payments. Type letters for due balances, outstanding balances due and payments received. Copying of necessary paperwork for filing and sending via inter-office mail to the head office. Verify information received to make sure that it is accurate. Filing of… Show more Coordinate payment to caregivers of the disabled. Contacting sponsors via telephone or mail of over-payments and past due payments. Update computer notes with any changes and or notes. Issuing of monthly reports to the head office for sponsor payments. Type letters for due balances, outstanding balances due and payments received. Copying of necessary paperwork for filing and sending via inter-office mail to the head office. Verify information received to make sure that it is accurate. Filing of received monthly billing reports from sponsors and sending copies to main office. Taking and making phone calls to find information for sponsors to resolve problems. Faxing requested paperwork. Verify payment information received from head office for accuracy before payments are released. Show less



Horizon Blue Cross Blue Shield of New Jersey

• United States
• Insurance
• 700 & Above Employee

• Customer Service

  • Jan 2008 - Mar 2008

  Newark, New Jersey Answering phones. Answering questions on confidentiality. Providing members with answers to their questions regarding their private information and with contact information for more protection. Opening and contacting members of returned mail if possible through information in the system or by means of yellowpages.com. Verifying mailing information with members of returned mail if possible and re-mailing confidential information to them. Also updated computer with confirmed updated information… Show more Answering phones. Answering questions on confidentiality. Providing members with answers to their questions regarding their private information and with contact information for more protection. Opening and contacting members of returned mail if possible through information in the system or by means of yellowpages.com. Verifying mailing information with members of returned mail if possible and re-mailing confidential information to them. Also updated computer with confirmed updated information received from members. Show less



Momeni Inc.

• United States
• Wholesale
• 1 - 100 Employee

• Reception/Customer Service/Collections

  • Dec 2007 - Jan 2008

  Carlstadt, NJ Answering phones. Transferring called to the appropriate representative. Taking messages for the owners of the company. Handling mailing requests for the owners. Putting together catalogs and requested brochures for mailing purposes. Contacting trucking companies to schedule pick- ups. Looking up and printing paperwork for the collections department for collection purposes. Contacting trucking companies trucking lines for paperwork not available on their websites for printing. Printing open… Show more Answering phones. Transferring called to the appropriate representative. Taking messages for the owners of the company. Handling mailing requests for the owners. Putting together catalogs and requested brochures for mailing purposes. Contacting trucking companies to schedule pick- ups. Looking up and printing paperwork for the collections department for collection purposes. Contacting trucking companies trucking lines for paperwork not available on their websites for printing. Printing open invoices for customer contact for payment of past due invoices. Show less



FedEx National LTL

• Customer Service/OS&D Clerk

  • Sep 2006 - Nov 2007

  Newark, NJ Answering phones. Handling of overages and shortages. Making sure high security freight was locked up and secure. Issuing over and short reports. Completing claims paperwork for terminal. Contacting customers informing them of any problems with their shipments. Cutting bills to return freight back to the shipper or re-consigning the original bills to have freight shipped to another location for acceptance. Salvaging unwanted and old freight. Inventorying freight in trailers and on dock. Making… Show more Answering phones. Handling of overages and shortages. Making sure high security freight was locked up and secure. Issuing over and short reports. Completing claims paperwork for terminal. Contacting customers informing them of any problems with their shipments. Cutting bills to return freight back to the shipper or re-consigning the original bills to have freight shipped to another location for acceptance. Salvaging unwanted and old freight. Inventorying freight in trailers and on dock. Making delivery appointments when needed. Assisting the dispatcher with paperwork or driver issues when needed, including printing bills for drivers to make deliveries or contacting the delivery place directly if the driver was having trouble finding the location or with the person accepting the delivery. Taking pick up calls. Tracing customer’s shipments and providing them with requested information regarding their shipments. Assisting with billing of new freight with needed. Adding requests for additional charges to be applied when additional services were performed with authorization from the shipper. Requesting and obtaining written authorization from the shippers to change bills. Making billing corrections with necessary. Filing. Updating system with any notes regarding any problems, calls made or received with the shipment. Show less



Watkins Motor Lines

• Truck Transportation
• 1 - 100 Employee

• Customer Service/OS&D Clerk

  • Jun 2002 - Sep 2006

  Newark, NJ Answering phones. Handling of overages and shortages. Making sure high security freight was locked up and secure. Issuing over and short reports. Completing claims paperwork for terminal. Contacting customers informing them of any problems with their shipments. Cutting bills to return freight back to the shipper or re-consigning the original bills to have freight shipped to another location for acceptance. Salvaging unwanted and old freight. Inventorying freight in trailers and on dock. Making… Show more Answering phones. Handling of overages and shortages. Making sure high security freight was locked up and secure. Issuing over and short reports. Completing claims paperwork for terminal. Contacting customers informing them of any problems with their shipments. Cutting bills to return freight back to the shipper or re-consigning the original bills to have freight shipped to another location for acceptance. Salvaging unwanted and old freight. Inventorying freight in trailers and on dock. Making delivery appointments when needed. Assisting the dispatcher with paperwork or driver issues when needed, including printing bills for drivers to make deliveries or contacting the delivery place directly if the driver was having trouble finding the location or with the person accepting the delivery. Taking pick up calls. Tracing customer’s shipments and providing them with requested information regarding their shipments. Assisting with billing of new freight with needed. Adding requests for additional charges to be applied when additional services were performed with authorization from the shipper. Requesting and obtaining written authorization from the shippers to change bills. Making billing corrections with necessary. Filing. Updating system with any notes regarding any problems, calls made or received with the shipment. Show less



Matt Mailing

• Administrative Assistant

  • Jan 2001 - Nov 2001

  Paterson, NJ Assisting the departmental manager with account management Answering phones and customer contact Verifying that client documents were completed accurately Ordering office supplies Performing accounts receivable/accounts payable duties Inputting P.O. numbers into the computer database



Host Marriott Services

• Cashier/Certified Trainer/Supervisor

  • Aug 1997 - Nov 2000

  Newark, NJ Issuance of cash for cashiers at beginning of shifts Conducting register pulls at end of shifts Designated key carrier to open and close business Scheduling and training of new and old employees Assisting in POP marketing and selling value-added services



Summit Medical Group

• Medical Records Clerk

  • Mar 1996 - Jul 1999

  Summit, NJ Logging incoming and outgoing records into the computer database and filing them Pulling medical records for Doctor’s within the hospital and doctor’s office as requested