Clinical Specialist

• Feb 2022 - Present

Senior Case Manager

• May 2019 - Feb 2022

Case Manager

• May 2017 - May 2019

Behaviour Technician

• Jul 2016 - May 2017

Sales Assistant

• Nov 2011 - Oct 2016

- Customer service: communicating with people across a diverse range of demographics, tailoring service to individual customer needs, handling customer complaints - Loss prevention procedures: ensuring that stock is security tagged, partaking in stocktaking procedures, managing money according to the company’s guidelines- Merchandising stock to promote sales, maintaining store appearance by efficiently managing stock recovery- Working towards and meeting individual sales targets - Customer service: communicating with people across a diverse range of demographics, tailoring service to individual customer needs, handling customer complaints - Loss prevention procedures: ensuring that stock is security tagged, partaking in stocktaking procedures, managing money according to the company’s guidelines- Merchandising stock to promote sales, maintaining store appearance by efficiently managing stock recovery- Working towards and meeting individual sales targets

Sales Assistant

• Nov 2010 - Jan 2011

- Customer service: communicating with people across a diverse range of demographics, tailoring service to individual customer needs- Merchandising stock to promote sales, maintaining store appearance by efficiently managing stock recovery- Working towards and meeting individual sales targets- Working independently and communicating with management interstate- Assisting new employees to learn the skills required for the job - Customer service: communicating with people across a diverse range of demographics, tailoring service to individual customer needs- Merchandising stock to promote sales, maintaining store appearance by efficiently managing stock recovery- Working towards and meeting individual sales targets- Working independently and communicating with management interstate- Assisting new employees to learn the skills required for the job

Crew Member

• Dec 2007 - Mar 2008

- Customer service: communicating with people across a diverse range of demographics, ensuring a positive customer experience, managing customer complaints- Maintaining store cleanliness and appearance standards at the front counter and in the dining area- Efficient management of customer orders and food preparation under time pressures- Processing of sales and cash handling according to the company’s regulations - Customer service: communicating with people across a diverse range of demographics, ensuring a positive customer experience, managing customer complaints- Maintaining store cleanliness and appearance standards at the front counter and in the dining area- Efficient management of customer orders and food preparation under time pressures- Processing of sales and cash handling according to the company’s regulations