Experience

Tuva

• United States
• Defense and Space Manufacturing
• 1 - 100 Employee

• Processor

  • Feb 2020 - Present

  Prepare security clearance paperwork and submit for processing for individual's eligibility or continued eligibility for access authorization. Accurately reviewed high volume of incoming applicant information/documentation for discrepancies before submitting for clearance by deadline. Provided exceptional customer service to applicants and officials of the security community by phone and email to obtain information required to continue clearance action. Work independently to determine type of investigation action needed for applicant. Performed accurate data entry to prevent delay in applicant's clearance process. Prioritized daily work flow in fast paced environment and works well under pressure. Acquired and maintained DOE Q-level security clearance. Show less



Presbyterian Healthcare Services

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Customer Service Representative

  • Feb 2019 - Jan 2020

  Responsible for providing customer service for members and providers in all PHP benefit plans. Assisted PHP members with insurance benefits, coverage, or premiums with regard to: eligibility and demographic changes, ID card request and issuance, PCP assignments and changes, terms and conditions, with respective benefit plan. Maintained prescribed standards of quality in all research, customer and partner contacts/service functions. Ensured customer satisfaction and loyalty through quality contact and timeliness of responses. Show less



Gap Inc.

• United States
• Retail
• 700 & Above Employee

• Scheduling Analyst

  • Oct 2017 - Jan 2019

  Responsible for the accuracy of all inventory count related activity including input, validate, and update count events in RMS systems.Served as a primary liaison between store operations and external inventory service to ensure count schedule accuracy and compliance as directed.Accurately managed count schedules and events in all inventory systems and Excel workbooks.Analyzed count results according to brand guidelines for count exception review.Provided daily unit estimates to external inventory service.Owned the Gap walk-thru store cleanup process by accurately adjusting inventory.Managed Scheduling mailbox to ensure inquiries are resolved efficiently.Assisted data integrity team with gross variance research for exception stores.Collaborated with team on documented lessons learned and best practices for implementation.Prioritized daily workflow while working in fast paced environment during inventory counts.Supported store audit team with shipment exceptions and inventory adjustment requests from store. Created, monitored, and resolved tickets for store and IT issues. Show less

• Audit Analyst

  • Nov 2005 - Oct 2017

  Analyzed and updated shipment exceptions and store stock transfer to ensure accuracy of inventory levels.Provided comprehensive support to internal and external business partners while maintaining high level customer service.Built and maintained business relationships by continually assisting business partners with ad hoc requests and analysis as needed.Monitored multiple mailboxes to ensure inquiries are resolved efficiently.Provided weekly divert report to team for further research.Ensured inventory adjustments are performed accurately and submitted by deadline.Identified and communicated issues related to store inventory adjustment and shipment process.Worked in collaboration with scheduling and data integrity team for inventory count issues.Provided new hire training.Documented lessons learned and best practices to share with team for implementation. Show less