Experience

CareCentrix

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Phone intake specialist

  • Sep 2023 - Present

  Remote -Responding to incoming calls from providers, referral sources, and potential patients needing home health services -De-escalates patients through best practices, and navigates through multiple systems and programs. -Submitting initial and concurrent authorizations to health plans to coordinate services to patients who need home health and durable medical equipment services -Making outbound calls to insurance companies, patients, and physician offices as needed -Answering… Show more -Responding to incoming calls from providers, referral sources, and potential patients needing home health services -De-escalates patients through best practices, and navigates through multiple systems and programs. -Submitting initial and concurrent authorizations to health plans to coordinate services to patients who need home health and durable medical equipment services -Making outbound calls to insurance companies, patients, and physician offices as needed -Answering, investigating, and/or directing patient inquiries or complaints to the appropriate medical staff

• Patient Service Coordinator

  • May 2023 - Present

  United States -Make outbound telephone calls to eligible patients and Answer inbound calls from previously outreached patients or patients transferred from a third party outreach vendor -Follow company and department procedures for HIPPA Validating patient -Document all relevant information on the patient interaction in system and Assist Patients with rescheduling/re-staffing their service or equipment -Demonstrate the ability to manage multiple tasks in a high call volume environment while… Show more -Make outbound telephone calls to eligible patients and Answer inbound calls from previously outreached patients or patients transferred from a third party outreach vendor -Follow company and department procedures for HIPPA Validating patient -Document all relevant information on the patient interaction in system and Assist Patients with rescheduling/re-staffing their service or equipment -Demonstrate the ability to manage multiple tasks in a high call volume environment while demonstrating organizational skills, independent thought, and critical thinking



Continuum Global Solutions

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Tier 2 Technical Support

  • Nov 2021 - May 2023

  Remote -Demonstrated active listening, strong communication, time management, and critical thinking skills -Answer high-volume call center inbound calls regarding inquiries about products or services -Responds to trouble calls by initiating trouble tickets when needed; troubleshoot and resolve basic and intermediate level problems related to technology hardware, software, and connectivity remotely by asking probing questions -Effectively explain company policies to customers -Record… Show more -Demonstrated active listening, strong communication, time management, and critical thinking skills -Answer high-volume call center inbound calls regarding inquiries about products or services -Responds to trouble calls by initiating trouble tickets when needed; troubleshoot and resolve basic and intermediate level problems related to technology hardware, software, and connectivity remotely by asking probing questions -Effectively explain company policies to customers -Record accurate details about the call -Demonstrates the ability and takes ownership to achieve established goals and performance metrics Show less



Trendylux

• Social Media Coordinator

  • Sep 2020 - Oct 2021

  Remote -Post daily content on Facebook, YouTube, Twitter, TikTok, Instagram, and Pinterest -Create engaging visual content such as videos and images -Promote company vision and products -Writing, editing, and publishing SEO content -Re-purposing content to fit publishing media, video production, or social media



CHAMBERSBURG URGENT CARE

• United States
• Hospitals and Health Care

• Medical Assistant

  • Jan 2020 - Aug 2020

  Chambersburg, Pennsylvania, United States -Performs patient triage and records vitals in EMR -Prepares patient for examination and treatment including blood draws, patient monitoring, testing (flu, pregnancy, COVID) medication administration, medical records, wound care, casting, dispensing DME, nebulizer treatments, ear irrigation -Create referrals, lab orders, and outpatient diagnostic testing for patients -Maintain clean work area; set up, sanitize examination room, and replenish medical supplies as needed-



KEYSTONE FAMILY MEDICINE

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Medical Assistant

  • Feb 2018 - Jan 2020

  Chambersburg, Pennsylvania, United States -Provide warm, friendly greetings to patients, staff, vendors, and other visitors to the clinic -Retrieve medical records digitally and in a timely manner to support pre-visit preparation and safe care planning -Take the patient's medical history and vitals -Helps maintain an accurate inventory of medications and medical supplies and orders as needed -Carries out quality controls related to lab equipment and testing, completes and maintains lab-related logs -Completes medical… Show more -Provide warm, friendly greetings to patients, staff, vendors, and other visitors to the clinic -Retrieve medical records digitally and in a timely manner to support pre-visit preparation and safe care planning -Take the patient's medical history and vitals -Helps maintain an accurate inventory of medications and medical supplies and orders as needed -Carries out quality controls related to lab equipment and testing, completes and maintains lab-related logs -Completes medical records after each visit to include medical service rendered, test results, and supplies used -Provide both patient and provider support by handing instruments and equipment to the physician as directed Show less



SMART Pain Management, LLC

• Wellness and Fitness Services
• 1 - 100 Employee

• Medical Administrative Assistant

  • Oct 2016 - Feb 2018

  Nottingham, Maryland, United States -Ensures ongoing compliance with regulatory, accreditation, and quality/safety standards by maintaining and auditing temperature logs, ensuring medication supplies are current/unexpired, checking and maintaining emergency equipment, area free of clutter, and other related tasks -Scheduling patient appointments; tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems -Researches rejected and denied… Show more -Ensures ongoing compliance with regulatory, accreditation, and quality/safety standards by maintaining and auditing temperature logs, ensuring medication supplies are current/unexpired, checking and maintaining emergency equipment, area free of clutter, and other related tasks -Scheduling patient appointments; tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems -Researches rejected and denied pre-authorization claims; reconciles with the original claim; makes any necessary corrections; resubmits new claims, or resubmits appeals for reconsideration, as appropriate to the situation -Dispense DME as instructed by the physician, apply post-op and compression dressings -Generate appropriate forms for patient education, pre-op consent forms, prescriptions, documentation of care, and others to support the continuity of care Show less



ExpressCare

• Sweden
• Hospitals and Health Care
• 1 - 100 Employee

• Medical Assistant

  • Mar 2016 - Oct 2016

  Essex, Maryland, United States -Triage patients, obtain patient vitals, and record data in the EMR system -Perform basic clerical duties such as answering phones, scheduling appointments, and conduct after appointment survey calls -Administer injections, perform venipunctures, EKG's, and performing in house testing -Correspond with patients via phone or mail related to x-ray and lab results -Assist physician in minor surgical procedures