Experience

Expedient Staffing Solutions, Inc

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Call Center Representative

  • Jun 2022 - Present

  Provide an essential service to the city of New York by acting as the first point of contact to several NYC agencies. Assist callers with a wide range of inquiries including but not limited to trash/recycling rules, birth certificates, and government assistance programs. Fill out service request complaints to appropriate agencies. • Answer 80 to 120 inbound calls per day in a fast-paced environment. • Provide excellent customer service while handling confidential information. • Direct callers to the appropriate departments and agencies related to their individual needs; escalated calls to supervisors as warranted. • Engaged in active listening to ensure appropriate and relevant information was provided to caller and submitted corresponding reports for documentation purposes. • Probe callers with questions to discover their concerns and research, accordingly, to give answers or alternative solutions to their complaint. Show less



Gorillas

• 1 - 100 Employee

• Grocery Delivery Driver

  • Feb 2022 - Jun 2022

  - Deliver groceries from the company warehouse to customer's homes - Packing, loading and unloading - Delivering groceries to customers on designated routes - Review deliveries with recipients to ensure they’re accurate - Obtaining delivery confirmations from customers - Deliver groceries from the company warehouse to customer's homes - Packing, loading and unloading - Delivering groceries to customers on designated routes - Review deliveries with recipients to ensure they’re accurate - Obtaining delivery confirmations from customers



Super Foodtown of Bradhurst

• United States
• Retail Groceries

• Store Cashier

  • Nov 2020 - Aug 2021

  - Maintain a clean, neat, organized, and safe work environment. - Greet all customers and provide them with prompt, courteous service, and assistance. - Understand the operation of the cash register and follow all cash handling procedures. - Accurately identify and scan product under the correct department. - Check prices and be knowledgeable about the location of items in the store. - Accurately and quickly collect proper payment and provide proper change. - Process all forms of payments (i.e., cash, credit, checks, EBT, WIC, Rain checks, coupons, vouchers, gift cards, etc.) in accordance with Company guidelines. - Promote for sale any current charitable promotions to customers. - Handle damaged or return-to-stock products according to Company policy, with priority attention given to refrigerated, perishable items, and sell by date. Show less