Experience

Kenney Manufacturing

• United States
• Consumer Goods
• 1 - 100 Employee

• Associate Product Manager - Drapery Hardware

  • May 2019 - Present

• Sr. Channel Associate

  • Jun 2016 - May 2019

• Operations Coordinator

  • Oct 2012 - Jun 2016

• Import/Export Coordinator

  • Mar 2011 - Oct 2012

  Process export orders and the required documents for shipment purposes. Process direct import orders and communicate to customers on status of such orders. Process transfers and required documents for international warehouses. Process orders for designated international accounts. Process letters of credit and wire transfer documents as necessary. Respond to consumer phone and mail inquiries and complaints. Communicate all order changes to customers. Process returns, credits… Show more Process export orders and the required documents for shipment purposes. Process direct import orders and communicate to customers on status of such orders. Process transfers and required documents for international warehouses. Process orders for designated international accounts. Process letters of credit and wire transfer documents as necessary. Respond to consumer phone and mail inquiries and complaints. Communicate all order changes to customers. Process returns, credits and shortages and track shipments.

• Customer Service Representative

  • Nov 2007 - Mar 2011

  Work with customers including major Domestic accounts as well as International accounts to assure complete satisfaction in order processing, communications, availability, pricing and quality. Enter orders that come in via phone / fax / email following up with production as necessary to ensure maximum fill rate. Monitor status of all orders (including EDI) from the entry process to shipping / invoicing. Running reports as necessary and reporting to the customer. Develop Daily… Show more Work with customers including major Domestic accounts as well as International accounts to assure complete satisfaction in order processing, communications, availability, pricing and quality. Enter orders that come in via phone / fax / email following up with production as necessary to ensure maximum fill rate. Monitor status of all orders (including EDI) from the entry process to shipping / invoicing. Running reports as necessary and reporting to the customer. Develop Daily Production Reports and create and post KPI’s as the KPI Team Lead. Interim Import/Export Coordinator in 2009, covering order entry, letters of credit/wire transfers and export paperwork.

• Sales Analyst/VMI Coordinator

  • Nov 2006 - Nov 2007

  Entered into the system on hand counts provided by field service reps. Replenishment for active Vendor Managed Inventory Programs such as West Point Home, Big Lots, CBO, and Value City. Analysis and reporting to VMI customers. Customer POS sales analysis for non-VMI customers.

• Customer Service Representative

  • Oct 2002 - Nov 2006

  Work with customers including major Domestic accounts to assure complete satisfaction in order processing, communications, availability, pricing and quality. Enter orders that come in via phone / fax / email following up with production as necessary to ensure best allocation possible. Monitor status of all orders (including EDI) from the entry process to shipping / invoicing. Running reports as necessary and reporting to the customer. Assist the Database profile coordinator with… Show more Work with customers including major Domestic accounts to assure complete satisfaction in order processing, communications, availability, pricing and quality. Enter orders that come in via phone / fax / email following up with production as necessary to ensure best allocation possible. Monitor status of all orders (including EDI) from the entry process to shipping / invoicing. Running reports as necessary and reporting to the customer. Assist the Database profile coordinator with customer files, pricing, policies and cross reference information. Interaction with outside salesman to resolve any issues with accounts profiles. Process incoming / outgoing mail and cover switchboard as needed.



Agentry Staffing Services, Inc

• Administrative Assistant / Customer Service Rep

  • Feb 2002 - Oct 2002

  at Kenney Manufacturing Company from June “02” – October “02”. Assist the database profile coordinator with setting up new accounts, updating customer policies, and any other projects she needed taken care of. Hired permanently October 2002, see duties above. Temporary position at Agentry Staffing Services office as administrative assistant from February “02” – June “02”. Duties included Sole Support for both Operations and Account managers. Answering phones, data entry, and database… Show more at Kenney Manufacturing Company from June “02” – October “02”. Assist the database profile coordinator with setting up new accounts, updating customer policies, and any other projects she needed taken care of. Hired permanently October 2002, see duties above. Temporary position at Agentry Staffing Services office as administrative assistant from February “02” – June “02”. Duties included Sole Support for both Operations and Account managers. Answering phones, data entry, and database management. Also Managing Vendor Assistant – dealt with the offices largest account on a daily basis. Handled all aspects of payroll, attendance, electronic time cards and weekly and monthly reports. New Image Cosmetic Surgery Made Simple Show less at Kenney Manufacturing Company from June “02” – October “02”. Assist the database profile coordinator with setting up new accounts, updating customer policies, and any other projects she needed taken care of. Hired permanently October 2002, see duties above. Temporary position at Agentry Staffing Services office as administrative assistant from February “02” – June “02”. Duties included Sole Support for both Operations and Account managers. Answering phones, data entry, and database… Show more at Kenney Manufacturing Company from June “02” – October “02”. Assist the database profile coordinator with setting up new accounts, updating customer policies, and any other projects she needed taken care of. Hired permanently October 2002, see duties above. Temporary position at Agentry Staffing Services office as administrative assistant from February “02” – June “02”. Duties included Sole Support for both Operations and Account managers. Answering phones, data entry, and database management. Also Managing Vendor Assistant – dealt with the offices largest account on a daily basis. Handled all aspects of payroll, attendance, electronic time cards and weekly and monthly reports. New Image Cosmetic Surgery Made Simple Show less