Experience

OneSource Virtual

• United States
• IT Services and IT Consulting
• 500 - 600 Employee

• Benefit Account Manager

  • Apr 2020 - Present

  Manage day to day interactions, business reviews and reporting to customers in assigned customer pod.Must have strong research, follow up and communication skills Project manage assigned customer projects like Open Enrollment (Liaison with customer, third parties, AMS and service delivery team)Assist with other customer pods as needed during peak timesRespond accurately and timely to customer escalations Collect and analyze data to identify and communicate trends both internally and externally Partner with Service Delivery Leads to share feedback and customer changes that impact volume or service delivery Form strong partnerships with relationship owners across OSV that share customer responsibilities within assigned pod customer group. Communicate and participate in lessons learned, discovery, and development exercises with Pod Leadership and Account Managers to ensure consistency and best practice documentationPartner with Readiness to ensure seamless transition to production oncoming new business to assigned Pod (activities may include testing, introductory meetings, pod specialist readinessMeets or exceeds all performance standardsAssumes other duties as assigned by Manager Show less

• Compensation and Benefits Manager

  • Oct 2018 - Apr 2020

  • Administer employee benefits programs such as retirement plans; medical, dental, vision plans;HSA and FSA accounts; life insurance plans; temporary disability programs; wellness programs;stock option plans; 401k Plans• Assist with the management of relationships with broker, providers, and vendors.• Conduct and analyze market and financial; position analysis and evaluation.• Conduct compensation and bonus plan analyses; administer compensation and bonus plans.• Evaluate and compare existing company benefits with those of other employers by analyzing otherplans, surveys and other sources of information.• Administrate compensation and benefits on the Workday platform.• Provides advice to corporate staff on pay decisions, policy and guideline interpretation, and jobevaluation, including the design of creative solutions to specific compensation-related programs.• Install approved new plans or changes to existing plans by preparing announcement materials,plan summary documents and other media for communicating plans to employees. • Prepare and execute, with legal consultation, benefits documentation, such as original andamended plan texts, benefit agreements and insurance policies.• Assure company compliance with provisions of Employee Retirement Income Security Act and theAffordable Care Act.• Assist with the development and implementation of job descriptions• Assist with management of offer letters, new hire orientation and background screenings• Handle benefits inquiries and complaints to ensure quick, equitable, courteous resolution.• Supervise maintenance of enrollment and claims records for all benefits plans.• Monitor related systems integrations via reporting; engage and partner with appropriate resourcesto assist in correcting and configuring benefit and compensation plans in Workday.• Keeps apprised of federal, state and local compensation laws and regulations to ensure companycompliance of compensation and benefits plans. Show less



The University of Dallas

• Higher Education
• 300 - 400 Employee

• Benefits Manager

  • Oct 2017 - Oct 2018

  • Manage the overall design, implementation, communication, and administration of the University’s benefit programs including but, not limited to COBRA, FMLA and LOA. • Manage the CARES health consortium and work with benefit consultants on benefit programs, designs and ensure legal compliance. • Manage vendor relationships and work collaboratively to ensure plan provisions are implemented, interpreted and administered correctly. • Manage the administration of the retirement plan including new enrollment, terminations and loans. • Manage the Workers Compensation Program including but, not limited to filing injury reports, year-end reporting and work with department supervisors for safety training. • Manage the HR Analyst and data integrity. • Work closely with the payroll department to ensure administration of benefits. • Manage and coordinate the Wellness Program including but, not limited to training and health fair. • Manage the Employee Assistance Program including mandatory counseling services. • Manage the Affordable Care Act implementation and compliance structure of benefits. • Serve as primary contact with outside auditors for benefit annual audits and 5500 filings. • Develop and manage open enrollment benefits strategy including, but not limited to online enrollment and vendor meetings. • Develop benefit information and statistical data for actuaries, insurance carriers and management. • Resolve benefit issues and problems by interpreting benefit policies and procedures. • Complies with federal, state, and local legal requirements with existing and new legislation; obtaining qualified opinions, enforcing adherence to requirements; advising management on needed actions. Show less



City of Richardson Texas

• United States
• Government Administration
• 100 - 200 Employee

• Benefits Coordinator

  • Oct 2014 - 2017

  • Assist in administration and coordination of employee benefit-related insurance (e.g. health, dental, life) and wellness activities. • Assist with the development of benefits strategies including recommending plan revisions based on City needs and market trends. • Provide assistance in risk/liability insurance administration and any necessary claims processing. • Conduct research and analysis to ensure benefits/insurance plans are in compliance with all applicable regulations and determine possible impact of any new legislation on city benefit plans. • Accurately prepare insurance deduction/contribution reports as well as provide any necessary balancing and reconciliations on a periodic basis. • Review and record new enrollment data and changes to insurance-related benefits. • Prepare special benefit insurance-related reports, records and audits as necessary. • Provide recommendations to any insurance reporting or enrollment processes. • Provide coordination and education of employee wellness activities in conjunction with third party vendor(s). • Analyze wellness activity expenses and determine any return on investments. • Research, evaluate and assist in selecting new wellness vendors when necessary. • Monitor vendor contracts for compliance to contract or service agreement terms. • Assist in developing and conducting outreach, education and communications that effectively inform employees and dependents of available benefits and wellness program activities/programs. • Create and interpret insurance and benefit handbooks accurately. • Effectively interact constantly with other employees, benefit providers, third party vendors and consultants. • Monitor and project related wellness costs and pay invoices while following all purchasing guidelines as appropriate. Show less



U.S. Renal Care

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Benefits Specialist

  • Jun 2013 - Oct 2014

  • Promptly responds to employee questions regarding benefit plans, premiums, enrollment, etc. • Oversees eligibility and enrollment in plans, ensuring timeliness and accuracy of data. • Provides downloads to carriers for COBRA, plan enrollments and terminations, 401k contributions, etc. • Administers short and long-term disability claims, keeping HR Managers and Clinic Administrators informed of status. • Administers 401(k) plan and processes rollovers, QDRO’s, QMCSO’s, distributions, and loans. • Gathers and provides data for 401(k) compliance testing, audit and preparation of 5500. • Oversees maintenance of employee benefit files. • Verifies monthly benefit invoices for accuracy, making adjustments as needed and submits for payment. • Serves as primary contact for plan vendors and third party administrators. • Evaluates and revises internal processes to reduce costs and increase efficiency. • Develops documentation and maintains administrative procedures for all benefit plans. • Ensures compliance with applicable government regulations. • Assures timeliness and accuracy of required filings. • Coordinates all aspects of annual open enrollment. • Performs due diligence for acquisitions and provides analysis of plans. • Develops communication tools to enhance understanding of the company’s benefits package. • May create and conduct presentations using audiovisual tools including power point. Show less



LegacyTexas

• United States
• Banking
• 100 - 200 Employee

• Benefits Representative

  • Dec 2009 - Jun 2013

  • Conduct weekly new employee orientation and annual open enrollment for all employees. • Responsible for all leave of absence requests and assist employees with the transition back to work. • Manage employee benefit eligibility each month; ensuring employees enroll in the appropriate coverage depending on company. • Employee advocate. • Manage relationships with insurance vendors and consultants. • Handled escalated benefit issues and problems with physicians and insurance vendors. • Counsel and train managers on company policies and procedures, and employment law. • Continuously updated compliance knowledge relevant to ERISA, Family Medical Leave Act, Section 125, COBRA and all other Federal and State Laws. • Review benefits yearly based on annual claims analysis, national trends and benchmarking and make recommendations to leadership team. • Maintain employee benefit files, including benefit enrollments, medical accommodations, leave of absences and workers compensation claims. • Maintain employee wellness programs, including health fairs, monthly communications, and speakers. • Conducted dependent audit of medical and dental plans which resulted in over a 12% overall yearly premium savings. • Responsible for Cobra administration. • Conduct open enrollment meetings, create employee communication pieces, and update benefits with vendors. • Drove yearly review of plan documentation in partnership with benefit broker to ensure regulatory compliance. • Administered 401(K) employee changes, loans and distributions in coordination with Charles Schwab. • Conduct employee education on the retirement plan. • Conducted training for supervisors and managers on new self-service systems, company policies and benefit changes. • Administer the workers compensation policy and safety program. • Conduct employee exit interviews and providing recommendations to leadership. • Conduct behavioral-based interviews for entry-level positions. Show less



Office Depot

• United States
• Retail Office Equipment
• 700 & Above Employee

• Human Resource Specialist

  • Jun 2009 - Dec 2009

  • Respond to concerns and requests for information. • Maintain employee database and personnel files; process employee changes. • Process employee timecards, prepare timesheets, track employee sick/vacation balances. • Post employment ads, contact applicants and schedule interviews. • Conduct applicant phone screens, and interviews. • Conduct applicant background checks, drug screenings and employment references. • Prepare new employee paperwork and benefit packets. Perform employee orientation as needed. • Administer Leave of Absence claims, including short and long-term disability and FMLA. • Conduct exit interviews of terminated employees as needed. Process exit interview documentation, notify appropriate personnel of terminations, and provide appropriate benefits information to terminated employees. • Provide appropriate reporting to HR management. • Maintain compliance with federal and state regulations concerning employment. Show less



Freeport-McMoRan

• United States
• Mining
• 700 & Above Employee

• Sr HR Assistant

  • Dec 2007 - Jun 2009

  • Ensure data integrity in HRIS (Peoplesoft) systems. • Daily maintenance of HRIS systems: entering new employees, issuing time cards, and updating employee information, benefits enrollments, etc. • Completing and distributing daily and weekly reports to Fulfillment Center (FC) managers and corporate office. Compiling all new-hire data and entering into PeopleSoft. • Coordinate with managers, using labor tracking tools, to ensure employees are on the correct schedule patterns. • Completing and distributing reports as needed by FC managers and corporate offices. Provide frequent customer service regarding payroll, benefits, scheduling, etc. • Assist internal customers with benefits, orientation, and stock inquiries. • Conduct monthly office safety meetings. • Conduct new-hire orientation. • Liaison with department managers and security for administration of badging process for building access and timekeeping. • Complete employment and payroll verifications. • Organize all HR department records and employment files. • Complete workers compensation reports for executive team. • Complete HR spreadsheets LOA reports for executive team. Show less