Experience

Alliance Health

• United States
• Hospitals and Health Care
• 500 - 600 Employee

• Access Clinician

  • Oct 2021 - Present

  •Providing crisis safety screening/intervention, triage, enrollment/pre-certification, referral, as part of a insurance company/Medicaid managed care organization (MCO).•Collaboration with claims, utilization management, quality management, and provider help desk.•Providing education and explanation of insurance benefits.•Comprehensive understanding of provider contracts and member contracts to ensure appropriate referral in alignment with authorization requirements for clinical criteria/presentation.•Working collaboratively with various agencies in determining clinical programming opportunities and facilitating referral/connection to: care management, mobile crisis management teams, enhanced services, general intake assessment, crisis facilities, emergency personnel, etc.•Ensuring appropriate level of care in consideration of clinical review criteria, in respect to member’s safety and self-determination.•Providing exceptional customer service, communication, empathy, assessment, and psychoeducation to callers.•Demonstrated efficiency in managing multiple programs, technological platforms, and electronic client record databases in a remote call center environment, receiving 7,000-9,000 calls per month, across 6 counties within the state of NC.•Timely, accurate, and complete documentation of clinical information.•Consultation with medical professionals and other clinical personnel as needed.



UNC Kenan-Flagler Business School

• United States
• Higher Education
• 400 - 500 Employee

• Wellness Coach

  • Feb 2021 - Oct 2021

  -Wellness program development and implementation, serving the MBA student population in both an in person and remote capacity, across all platforms (Full time students and working professionals) through 1:1 wellness coaching and programming. -Collaboration and referral with various campus and community health and wellness resources/professionals. -Wellness program development and implementation, serving the MBA student population in both an in person and remote capacity, across all platforms (Full time students and working professionals) through 1:1 wellness coaching and programming. -Collaboration and referral with various campus and community health and wellness resources/professionals.



Chapel Hill Police Department

• Crisis Counselor

  • Jun 2019 - Feb 2021

  -Responding with Law Enforcement in providing crisis services/clinical assessment both in person and via phone to individuals experiencing: Mental health crisis, intimate partner/sexual violence, suicidal/homicidal ideation, homelessness, substance use, stalking or harassment, and hostage or barricaded persons as a member of the Crisis Negotiation Team. -Implementing and facilitating trainings/presentations for LEO, community partners, and universities. -Crisis Unit Intern Coordinator, providing task supervision and clinical supervision to Masters level students. -National Association of Social Work 2020 Fall Conference presenter (Chapel Hill Police Crisis Unit: A Co-Response Model).



Sweetser

• Mental Health Care
• 200 - 300 Employee

• Clinical Supervisor - Crisis Intervention

  • Sep 2018 - Jun 2019

  -Program management through means of: interviewing, hiring, onboarding, and training of staff.-Ongoing program development through scheduling, clinical consultation/supervision, team meetings, community outreach and collaboration. -Certified Crisis Clinician (MHRT-CSP), providing: crisis services, assessment, and diagnosis across all populations throughout the state of Maine, in both an autonomous/team environment. -Program management through means of: interviewing, hiring, onboarding, and training of staff.-Ongoing program development through scheduling, clinical consultation/supervision, team meetings, community outreach and collaboration. -Certified Crisis Clinician (MHRT-CSP), providing: crisis services, assessment, and diagnosis across all populations throughout the state of Maine, in both an autonomous/team environment.



GOODWILL INDUSTRIES OF NNE

• Employee Life Navigator

  • Jul 2017 - Nov 2018

  -Pilot program development and implementation for employees of Goodwill NNE. -Individual counseling, health/wellness coaching, and case management services. -Informative liaison between client and community resources and providers.-Implementing and delivering training, educational deliverables, and written materials. -Pilot program development and implementation for employees of Goodwill NNE. -Individual counseling, health/wellness coaching, and case management services. -Informative liaison between client and community resources and providers.-Implementing and delivering training, educational deliverables, and written materials.



Sweetser

• Mental Health Care
• 200 - 300 Employee

• Mobile Crisis Clinician

  • Oct 2016 - Jul 2017

  Certified MHRT/CSP, providing crisis services and assessments throughout the Mid Coast region of Maine. Experience providing crisis services to all age groups, children to elderly in a high stress context and environment. Experience working in a variety of locations such as: Emergency rooms, schools, prisons, homes, office, community, etc. Familiarity working with a variety of family dynamics. Proficient in ECR (Electronic Client Records). Certified MHRT/CSP, providing crisis services and assessments throughout the Mid Coast region of Maine. Experience providing crisis services to all age groups, children to elderly in a high stress context and environment. Experience working in a variety of locations such as: Emergency rooms, schools, prisons, homes, office, community, etc. Familiarity working with a variety of family dynamics. Proficient in ECR (Electronic Client Records).



Becket Family of Services

• School Based Clinician

  • Sep 2015 - Aug 2016

  School Based Day Treatment Clinician, providing clinical counseling services for students with emotional and behavioral challenges (Grades K-12). Providing: Individual and group treatment, psychosocial assessment, comprehensive assessment, mental status exam, diagnosis, development and implementation of individualized treatment plans, and application of various theories of evidenced based practice. School Based Day Treatment Clinician, providing clinical counseling services for students with emotional and behavioral challenges (Grades K-12). Providing: Individual and group treatment, psychosocial assessment, comprehensive assessment, mental status exam, diagnosis, development and implementation of individualized treatment plans, and application of various theories of evidenced based practice.



Connections For Kids

• Behavioral Health Professional

  • Sep 2012 - Aug 2013

  Working in the school system as an advocate and support system for students with behavioral challenges. Working in the school system as an advocate and support system for students with behavioral challenges.



Broadreach Public Relations

• United States
• Public Relations and Communications Services
• 1 - 100 Employee

• Intern

  • May 2011 - Sep 2011

  Copywriting (press releases, media alerts, public service announcements, etc.), developing social media plans, event planning, cold calling-research, organizing/planning press conferences, various clientele meetings, developing clip reports, branding, key audience determination, presenting material under specific deadlines Copywriting (press releases, media alerts, public service announcements, etc.), developing social media plans, event planning, cold calling-research, organizing/planning press conferences, various clientele meetings, developing clip reports, branding, key audience determination, presenting material under specific deadlines