Experience

chargeguard

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Certified Recovery Specialist

  • Jan 2021 - Present

  I specialize in helping brands on Amazon recover chargebacks & shortages with ChargeGUARD I specialize in helping brands on Amazon recover chargebacks & shortages with ChargeGUARD



Blue Cross NC

• United States
• Insurance
• 700 & Above Employee

• Customer Solutions Advocate

  • Feb 2014 - Present

  • Collaborated on the CSP ownership project with the Operational Service Transformation team to improving customer satisfaction by improving first call resolution. • Selected as a Subject Matter Expert to assist in training blue force volunteer in the classroom and on the floor• Coach and train new hire Customer Service Professionals on the floor• Collaborate with outbound team by calling members to deliver important updates about their plan• Provide service support to State Employees, Student Groups, Business Groups, Individuals, and Medicare Advantage Senior Market Groups. • Assist with Claims, Benefits, Pharmacy and Billing for members and providers by phone and email.



Senior Life Insurance Company

• United States
• Insurance
• 1 - 100 Employee

• Insurance Agent

  • Jul 2010 - Feb 2014

  • Sell and Issue Insurance policies to new clients. • Assist individuals, businesses, and families in selecting the most appropriate policies for disability, life and retirement planning. • Advise clients with their financial needs. • Sell and Issue Insurance policies to new clients. • Assist individuals, businesses, and families in selecting the most appropriate policies for disability, life and retirement planning. • Advise clients with their financial needs.



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Wireless Consultant

  • Dec 2006 - Jul 2010

  • Exceed monthly sales objectives. • Plan and forecast sales results to meet or exceed revenue objective. • Partners with customer to understand their needs in a consultative selling approach. • Exceed monthly sales objectives. • Plan and forecast sales results to meet or exceed revenue objective. • Partners with customer to understand their needs in a consultative selling approach.



Blockbuster

• United States
• Retail
• 700 & Above Employee

• Team Leader

  • 2004 - 2007

  • Supervise, coach, and train floor staff of 10 employees. • Manage inventory control system. • Supervise, coach, and train floor staff of 10 employees. • Manage inventory control system.



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Military Police

  • 2002 - 2004