Experience

Total Automotive Group

• United Kingdom
• Insurance
• 1 - 100 Employee

• Business Support Analyst

  • Apr 2023 - Present

  • Drive service improvements, department skill levels, operational efficiency initiatives and client results upwards, including process definition, documentation and deployment to the rest of the department. • Investigating and resolving complex client and system issues across multiple departments • Regulary monitor and follow the business marketing campaign • Escalating/engaging with Technical Support, development and service delivery management teams as required. • Have expert knowledge of the business processes and associated products. • Creating and managing product knowledge and help centre articles to support both business and technical understanding. • Prioritising issues according to business impact and workload, and escalating within the Business Support team as needed. • Manage time optimally to ensure contract service level agreements and client expectations are managed and met for individual and department demands. • Ensure that any risks are raised with senior management or via standard process. • Ensure that client’s data is secure and properly managed. Show less



EY

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Professional Services

  • Aug 2021 - Sep 2021