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Experience

    • United States
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • Chief Operating Officer
      • Nov 2021 - Present

      After working to establish a new B2B practice, scaling critical business operations, and helping grow the content creation and delivery teams I am excited to be taking over as COO at a transformational stage of the business as we work to expand the breadth and diversity of our health and wellness offerings.

    • General Manager
      • Mar 2021 - Oct 2021

      • Established outsourced financial operations• Transformed people operations capabilities• Led business scaling and continuity planning

    • General Manager of Group Wellness
      • May 2020 - Feb 2021

      • Established a new B2B practice• Entered into the Corporate Wellness space• Created content licensing capabilities and offering

    • United States
    • Software Development
    • 1 - 100 Employee
    • Customer Success Executive
      • Feb 2019 - May 2020

      • Drove adoption, satisfaction, and reference of enterprise AI software and AI solutions • Led renewal and expansion across key enterprise accounts • Managed professional services delivery and expert teams CognitiveScale pairs humans and machines to augment human potential. • Drove adoption, satisfaction, and reference of enterprise AI software and AI solutions • Led renewal and expansion across key enterprise accounts • Managed professional services delivery and expert teams CognitiveScale pairs humans and machines to augment human potential.

    • Canada
    • Technology, Information and Internet
    • 1 - 100 Employee
    • VP Operations & Delivery
      • Feb 2017 - Jul 2018

      • Managed AI solutions delivery and implementation• Owned customer relationships and guided success• Led strategic and tactical operationsWayBlazer used Artificial Intelligence-driven software to transform online travel planning.

    • Director Customer Delivery
      • Aug 2014 - Feb 2017

      • Led strategic planning and formation of delivery practice• Managed early-stage customer/account relationships• Owned success outcomes of key innovation projects

    • Strategic Development / Co-Founder
      • Jan 2002 - Aug 2014

      • Led business development for custom software, professional services, and consulting • Design/mgmt of eCommerce, business acquisition, and opps efficiency solutions • Owned full-spectrum of business operations Elemental Blend was a 13-year web services/digital marketing firm focused on delivering innovative solutions to drive audience, improve process, and impact revenue. • Led business development for custom software, professional services, and consulting • Design/mgmt of eCommerce, business acquisition, and opps efficiency solutions • Owned full-spectrum of business operations Elemental Blend was a 13-year web services/digital marketing firm focused on delivering innovative solutions to drive audience, improve process, and impact revenue.

    • United States
    • Higher Education
    • 1 - 100 Employee
    • Educator / Part-Time Instructor
      • Sep 2003 - May 2005

      • Instructor: Online Media • Course Designer & Instructor: Practical Issues for Creative Professionals • Instructor: Online Media • Course Designer & Instructor: Practical Issues for Creative Professionals

Education

  • North Carolina State University
    MS, Technical Communication
    1999 - 2001
  • The University of New Mexico
    BA, Professional/Technical Writing
    1993 - 1997

Community

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