Director of Customer Success

• Jun 2022 - Present

Director of Carrier Success

• Oct 2021 - Jun 2022

Sales Manager, Carrier Success

• Jun 2019 - Oct 2021

Business Development Manager

• Jan 2019 - Jun 2019

Senior Account Executive, Carrier Sales

• Jun 2017 - Aug 2018

Senior Carrier Account Manager

• Jun 2013 - Jun 2017

Work Experience CH Robinson World Wide, Capacity Account Manager, Chicago IL, June 2013-Present • Exceeded monthly and quarterly quota by 120%; brought in 1.2 million in revenue Year-to-date • Ranked top 20 out of 400 sales representatives month over month • Manage & grew portfolio by 51% by developing and growing key account and bringing in new accounts • Cold-calling and prospecting new account opportunities, while growing existing portfolio • Highly effective at ensuring customer satisfaction by problem solving issues in a timely manner • Ability to work both independently and in a team setting towards meeting established objectives • Highly effective at prioritizing, planning and managing daily tasks • Ability to build rapport and relationships by interacting effectively with internal and external customers • Well-developed written and oral communication skills. Show less

Spin Instructor

• Aug 2012 - Mar 2017

Waitress

• Jun 2012 - Jun 2013

• Managed all cash and credit card transactions • Utilized experienced to help with on board training for new hires • Maintained deep knowledge of product environment, system, and team leading to increase sales for company • Established and built relationships with customers to create great experience and represent company • Managed all cash and credit card transactions • Utilized experienced to help with on board training for new hires • Maintained deep knowledge of product environment, system, and team leading to increase sales for company • Established and built relationships with customers to create great experience and represent company

Editorial Intern

• Aug 2011 - Mar 2013

• Developed college fashion interactive brand with an 80% response rate within first month of site launch • Assisted with brand management and PR outreach to eighty-five universities • Directed a team who was responsible for writing daily fashion blogs • Monitored and controlled all social media content for college site such as Twitter, Facebook, Tumblr, and Pinterest leading to increase page hits and view interaction • Supervised 10 launch events to market brand and engage with 3500 prospective readers Show less

Customer Support Manager

• Feb 2011 - Jan 2012

• Oversaw marketing techniques to indicate a client base from zero to 200 within a sixth-month period • Managed store daily operations including money transactions, customer care, store maintenance open/close • Active in vendor relations, merchandising, store inventory • Built relationships with customers, preform needs analysis resulting in satisfied customers • Oversaw marketing techniques to indicate a client base from zero to 200 within a sixth-month period • Managed store daily operations including money transactions, customer care, store maintenance open/close • Active in vendor relations, merchandising, store inventory • Built relationships with customers, preform needs analysis resulting in satisfied customers