Experience

Bluewave Technology Group

• United States
• Telecommunications
• 1 - 100 Employee

• Customer Success Manager

  • Dec 2022 - Present

  Bluewave is simplifying the technology buying and management process. We are a strategic IT advisory company that offers businesses a simple and comprehensive way to purchase communication and information technology solutions that help grow revenue, reduce costs, or improve efficiency. We partner with leading technology service providers to recommend the best solution to meet our clients’ needs. After a solution is developed and executed, we collaborate to deliver what was promised. As business changes, we assess requirements to update solutions. Most importantly, we partner with our clients to deliver reliable and predictable returns on their IT investments. Get it right. Get Bluewave. Show less



Helm Partners, a Bluewave Company

• United States
• Information Technology & Services
• 1 - 100 Employee

• Client Experience Manager

  • May 2018 - Dec 2022

  Helm is a best in class advisory firm. Ask me how Helm can help with any of our areas of expertise: • Cloud Communications • Contact Center Solutions • Cyber Security • NextGen Network Strategies • Cloud and Managed Services • Wireless and Telecom Expense Management Helm is a best in class advisory firm. Ask me how Helm can help with any of our areas of expertise: • Cloud Communications • Contact Center Solutions • Cyber Security • NextGen Network Strategies • Cloud and Managed Services • Wireless and Telecom Expense Management



Windstream

• United States
• Telecommunications
• 700 & Above Employee

• Sr. Total Solutions Manager

  • Oct 2016 - May 2018

• Account Manager II

  • Dec 2011 - May 2018

  Responsibilities:• Review sales proposals and customer accounts to strengthen cost-profit ratios.• Responsible for designing business continuity and disaster recovery plans for enterprisecustomers.• Proactive escalation of customer outages to ensure that issues are resolved within a timelymanner.• Relationship management with partners and customers to ensure retention and growth of accountbase.• Interact with multiple departments such as Engineering, Provisioning, and Network Operations toensure that customer priorities are addressed quickly and efficiently.• Analyze billing at a high level to ensure contract compliance.• Effectively prioritize multiple requests, demands and deadlines. Show less

• Account Manager

  • Jun 2011 - Dec 2011

• Account Service Coordinator

  • Jan 2010 - Aug 2011

• Account Manager

  • Jul 2005 - Jan 2010

• Strategic Markets Account Manager

  • Jan 2004 - Jul 2005

• Order Processor

  • Jan 2002 - Jan 2004