Senior Sales Executive

• Aug 2022 - Present

SENIOR GUEST RELATION MANAGER

• Feb 2021 - Oct 2021

- Providing exceptional service to guests; - Implementing plans to improve customer satisfaction; - Assisting with guests disputes; - Resolving complaints effectively; - Sharing tips with the team to enhance customer service; - Informing guests about updates of services - Check in/Check out (Opera System); - Reviewing guest feedback, whether at the hotel or online (Booking, TripAdvisor etc) - Providing exceptional service to guests; - Implementing plans to improve customer satisfaction; - Assisting with guests disputes; - Resolving complaints effectively; - Sharing tips with the team to enhance customer service; - Informing guests about updates of services - Check in/Check out (Opera System); - Reviewing guest feedback, whether at the hotel or online (Booking, TripAdvisor etc)

SECRETARY OF THE HEAD OF THE COMPANY (VIP)

• Aug 2018 - Jan 2021

Working for the HEAD of the company ( Deripaska O.V – is a Russian oligarch and industrialist.) at the central Moscow office; - Business trips : total organization and accompaniment of the Principal across the world (Europe, Asia, Russia) by business jets, providing excellent service on board. - Administrative assistance: organization of meetings, calls/conference calls, control of the Principal’s schedule; - Personal errands. Working for the HEAD of the company ( Deripaska O.V – is a Russian oligarch and industrialist.) at the central Moscow office; - Business trips : total organization and accompaniment of the Principal across the world (Europe, Asia, Russia) by business jets, providing excellent service on board. - Administrative assistance: organization of meetings, calls/conference calls, control of the Principal’s schedule; - Personal errands.

CIVIL SERVANT (SPECIALIST)

• Aug 2017 - Jun 2018

- Organization and coordination of tourist events on the territory of the Republic ofKarelia; - Administrative duties (briefing, press releases, presentations) - Business trips (Finland, Sweden, Norway). - Organization and coordination of tourist events on the territory of the Republic ofKarelia; - Administrative duties (briefing, press releases, presentations) - Business trips (Finland, Sweden, Norway).

Front Office Manager

• Dec 2016 - Aug 2017

- Check in/check out, reservation of rooms and other procedures (Opera system) ; - Dealing with document flow (migration documents, etc.); - Communication with guests from various countries on the comprehensive range of issues - Resolution of different emerging situations; - Cooperation with partners, sponsors; promotion of hotel’s services. - Check in/check out, reservation of rooms and other procedures (Opera system) ; - Dealing with document flow (migration documents, etc.); - Communication with guests from various countries on the comprehensive range of issues - Resolution of different emerging situations; - Cooperation with partners, sponsors; promotion of hotel’s services.