Experience

ACORD Solutions Group

• United States
• Insurance
• 1 - 100 Employee

• Technical Business Analyst

  • Oct 2022 - Present

  • Capture and document Functional and Technical requirements and review them with the stakeholders • Define Use Cases, Mockups and Workflows to support the requirements • Break functional requirements into Epics, User Stories and Sub-Tasks • Collaborate with Architects, Tech leads, UX designers and Developers to ensure design and deliveries would cater to the requirements • Review and approve test cases, collaborate with QA • Sanity testing of product releases • Create functional artifacts such as Product Manuals, Release notes, Scope Documents, Use cases, Process flow diagrams and Statistical reports • Demonstrate ASG products to clients and address takeaways if any • Collaborate with Support team to ensure timely delivery of fixes, adhering to SLAs • Handle client communications and support PMO/Sales teams to maintain a healthy engagement • Supports Scrum Master and fill in when necessary Show less



Majesco

• United States
• Software Development
• 700 & Above Employee

• Principal Business Analyst / Principal Architect

  • Jul 2021 - Oct 2022

  • P & C Insurance• Business Analysis, Solution & Consulting • Business Analytics• Functional requirements & Workshops• Best Insurance Industry Practices• System Integration workflows across various modules/systems/portals • Business requirements matrices & process improvement• Business systems analysis• Forecasting and planning• Certified Majesco Agile Practitioner• Certified Majesco P& C Insurance Professional • User Acceptance Testing• Customer Support & Solution Expert Show less

• Senior Lead Business Analyst

  • Oct 2016 - Jul 2021

  • Define business requirements in the consultant capacity and enable solution teams to fulfill stated business objectives for Insurance Billing Applications & associated workflows for one of big mid-west insurance carrier. • Adopt appropriate business model to meet business requirements and consult with customer for immediate as well as long-term business goal. • Worked with Team of 20 people, developers, configurators, testers & delivered Billing solution in 8 months with additional customization. • Build strategic partnership with prospects and customer in order to lead the IT solution as per industry demands and deliver maximum value. • Manage needs of different stakeholders and priorities business requirements accordingly. • Ensure that projects progress smoothly and to the satisfaction of the customer from the point of view of project requirement. • Worked & managed Change control mechanism during Project implementation, to define the scope using tools like JIRA, Clear Quest, Web Prompt etc. • Conduct Business User Training Session & provided necessary support. Show less

• Lead Business Analyst

  • Apr 2012 - Sep 2016

  • Understand & define business requirements and translated them into functional specifications and detailed business work flows for mid-size insurance carriers. • Designed & conducted Compatibility Workshop, Gap Analysis, Document Analysis, Interface Analysis, Interview and Prototyping. • Organized & conducted GAP review meetings with business users, to ensure that the business and system requirements are interpreted correctly • Understand & worked on all interfaces exists between all up & downstream system& their Business flow. • Determined opportunities to improve workflow by adding and modifying processes, revamping use cases for each initiative and creating new components for each functional area. • Prepared Use Case Documents and assisted in User Stories & assigning story points. • Contribute to capability building in the project team. Show less



CMC LTD

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Business Analyst

  • May 2009 - Apr 2012

  • Support end-to-end requirement gathering, document functional specifications, configurations for tier 1 private insurance companies in India. • Analyze the business processes, procedures, organization structure, etc. in order to identify problems and determine solutions • Perform functional design and develop/test functional specifications for specific module/business function. • Established configuration knowledge base to improve functionality and streamline support capabilities through developing a new system application overview. • Successfully implemented Genesis Configurator Product & provided necessary Support. Show less



ICICI Prudential Life Insurance Company Limited

• India
• Insurance
• 700 & Above Employee

• Summer Intern

  • Apr 2008 - Jun 2008

  Undertook the project in Claims department to study the claim process. workflows and provided recommendation to improve the process to reduce the turnaround time in settling the claims. Undertook the project in Claims department to study the claim process. workflows and provided recommendation to improve the process to reduce the turnaround time in settling the claims.