Experience

American Technology Experts

• United States
• Information Technology & Services
• 1 - 100 Employee

• Servicenow ITOM Architect

  • Aug 2023 - Present

  Cumming, Georgia, United States - Installed and Configured Service Graph connector for SCCM through the guided setup. - Discovered Servers, Network devices, reclassified console servers, Brocade switches to the Network gear class by adding device types. - Designed and configured the mid server architecture to handle different data centre discovery on a weekly basis. - Added relationships between Business Applications – Application services, Business capabilities – Business Application as per CSDM 4.0. - Updated… Show more - Installed and Configured Service Graph connector for SCCM through the guided setup. - Discovered Servers, Network devices, reclassified console servers, Brocade switches to the Network gear class by adding device types. - Designed and configured the mid server architecture to handle different data centre discovery on a weekly basis. - Added relationships between Business Applications – Application services, Business capabilities – Business Application as per CSDM 4.0. - Updated OOB plugins and installed Application portfolio Management plugin along with Enterprise architecture workspace to work on Technology Portfolio Management. Show less



Takeda

• Biotechnology
• 1 - 100 Employee

• Servicenow Discovery Lead Architect/ Associate Director

  • Jan 2022 - Jul 2023

  Atlanta, Georgia, United States - Streamlined server and network gear discovery process for numerous DCs. - Expanded and extended out of the box patterns for network devices. - Analyzed and provided solutions for various demands related to on-premise discovery. - Expanded ServiceNow Discovery by adding Certificate Inventory Management for extracting certificates from servers and populating the CMDB. - Upgraded Mid Servers to enhance performance for production environment. - Installed hardware asset management… Show more - Streamlined server and network gear discovery process for numerous DCs. - Expanded and extended out of the box patterns for network devices. - Analyzed and provided solutions for various demands related to on-premise discovery. - Expanded ServiceNow Discovery by adding Certificate Inventory Management for extracting certificates from servers and populating the CMDB. - Upgraded Mid Servers to enhance performance for production environment. - Installed hardware asset management plug-in to normalize models and manufacturers data within ITAM - Followed Common Service Data Model (CSDM 4.0) and created relationships between Business Applications, Business Capabilities and Application Services. - SPOC for any decisions related to CMDB and Discovery. Show less



EY

• Entertainment Providers
• 1 - 100 Employee

• Technical Manager/ Solutions Architect- ServiceNow

  • Jun 2021 - Jan 2022

  Atlanta, Georgia, United States - Delivered a POC for Discovery and Service Mapping to a customer. - Discovered 2 Data centers with more than 25000 configuration items. - Managed activation of Safe Workplace application through an Onshore team. - Branded and Configured Service Portal as per Customer's requirements.



KPMG US

• United States
• Financial Services
• 700 & Above Employee

• Sr Associate - ServiceNow

  • Mar 2020 - Jun 2021

  Atlanta, Georgia, United States - Worked on Cloud Management(VMware, AWS), Cloud Insights, Discovery and Service Mapping. - Built 5 service maps for different applications from scratch for a Healthcare customer. - Extensively worked on Identification and Reconciliation (IRE) rules. - Worked on VMware vRealize Automation ITSM Application 8.2 and accessed VMware catalog items from ServiceNow. - Configured Major Incident management and Change Management as per customer's requirements. - Published team and… Show more - Worked on Cloud Management(VMware, AWS), Cloud Insights, Discovery and Service Mapping. - Built 5 service maps for different applications from scratch for a Healthcare customer. - Extensively worked on Identification and Reconciliation (IRE) rules. - Worked on VMware vRealize Automation ITSM Application 8.2 and accessed VMware catalog items from ServiceNow. - Configured Major Incident management and Change Management as per customer's requirements. - Published team and velocity charts by using Agile 2.0 team dashboard. Show less



Sigital

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• ServiceNow ITOM Lead

  • May 2018 - Feb 2020

  Columbus, Ohio Area End Client: State of Ohio - Prepared a discovery dashboard reporting the number of devices discovered daily for Servers as well as network devices. - Performed day-to-day administration of the ServiceNow Discovery, Service Mapping modules, including mapping additional defined business/application services into the tool. - Created 30 Service Maps for Discovered Application services and populated the Event Management Dashboard. - Added users, groups, roles in ServiceNow application… Show more End Client: State of Ohio - Prepared a discovery dashboard reporting the number of devices discovered daily for Servers as well as network devices. - Performed day-to-day administration of the ServiceNow Discovery, Service Mapping modules, including mapping additional defined business/application services into the tool. - Created 30 Service Maps for Discovered Application services and populated the Event Management Dashboard. - Added users, groups, roles in ServiceNow application and raised firewall requests involving communication between MID server and various other nodes. - Worked on 75 stories/incidents related to Break fix/Minor Enhancements for the Configuration management database (CMDB) and ServiceNow's integration with Solarwinds and Qualys. - Prepared custom scripts, scheduled jobs and archive rules to enhance CMDB health based on customer requirements. - Installed and updated applications from ServiceNow Store on all customer environments based on current release. - Moved Update sets from one environment to another environment. Responsible for deploying the customizations into Production from Development using the Update Sets. Show less



Sivisoft

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• ServiceNow Consultant/ Developer

  • Mar 2018 - May 2018

  Columbus, Ohio Area End Client: Alliance Data Card Services - Efficiently worked with systems managers to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information. - Assisted network and server teams to diagnose the issues pertaining to discovery and service mapping. - Performed day to day administration of the ServiceNow Service Mapping tool, including mapping additional defined business services into the tool. - Reviewed the data being populated… Show more End Client: Alliance Data Card Services - Efficiently worked with systems managers to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information. - Assisted network and server teams to diagnose the issues pertaining to discovery and service mapping. - Performed day to day administration of the ServiceNow Service Mapping tool, including mapping additional defined business services into the tool. - Reviewed the data being populated into the CMDB and acted as partial owner of the CMDB. - Added users, groups, roles in ServiceNow application, created ACL and raised firewall requests involving communication between MID server and various other nodes. Show less



Wipro

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Senior ITSM Administrator/Developer

  • Sep 2014 - Jul 2016

  Pune Area, India Analyzed user software requirements, upgraded systems and improved production environments for clients in broad range of industries. - Worked with a telecom customer upgrading their BMC Remedy ARS and SQL environment on windows and Unix platform - Integrated ServiceNow with external SQL database to fetch data using JDBC data source and MID server. - Successfully customized CMDB with a new stage in life cycle using Discovery tool whenever a new Configuration Item is ordered through… Show more Analyzed user software requirements, upgraded systems and improved production environments for clients in broad range of industries. - Worked with a telecom customer upgrading their BMC Remedy ARS and SQL environment on windows and Unix platform - Integrated ServiceNow with external SQL database to fetch data using JDBC data source and MID server. - Successfully customized CMDB with a new stage in life cycle using Discovery tool whenever a new Configuration Item is ordered through Service Catalog in ServiceNow. - Increased add-on sales by promoting ServiceNow using presentation skills and then implementing it. - Streamlined production environment for two key financial domain clients for world’s leading financial institutions by performing data validation in ETL and SQL queries, resulting in high customer satisfaction and extended project contract. Show less



BMC Software

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Analyst

  • Aug 2013 - Sep 2014

  Pune Area, India Analyzed systems and provided innovative software / IT solutions to improve growth and customer services for global leaders in Fortune 500 companies. - BMC Remedy support engineer assisting customers and resolving issues related to installation and configuration of various versions of the application BMC Remedy ARS and ITSM on windows and Unix environments. - Delivered critical growth, performance data and reports to decision makers of business unit and outlined resolution of a number of… Show more Analyzed systems and provided innovative software / IT solutions to improve growth and customer services for global leaders in Fortune 500 companies. - BMC Remedy support engineer assisting customers and resolving issues related to installation and configuration of various versions of the application BMC Remedy ARS and ITSM on windows and Unix environments. - Delivered critical growth, performance data and reports to decision makers of business unit and outlined resolution of a number of incidents and service requests within one month using MS Excel. Show less



Ericsson

• Sweden
• Telecommunications
• 700 & Above Employee

• Senior ITIL/ITSM Solutions Integrator

  • Nov 2010 - Aug 2013

  Gurgaon, India BMC Remedy Analyst in a test lab and production support services. Managed a team of 10 individuals and analyzed data with respect to renting infrastructure inventory along with the cost. - Prepared test lab environment, defined detailed test data requirements and performed load testing through HP load runner. - Collected, analyzed data and disseminated reports summarizing team performance, customer satisfaction, budget usage, and hardware inventory within Data Center. - Installed BMC… Show more BMC Remedy Analyst in a test lab and production support services. Managed a team of 10 individuals and analyzed data with respect to renting infrastructure inventory along with the cost. - Prepared test lab environment, defined detailed test data requirements and performed load testing through HP load runner. - Collected, analyzed data and disseminated reports summarizing team performance, customer satisfaction, budget usage, and hardware inventory within Data Center. - Installed BMC Remedy ARS application and performed server group configuration on various windows and Unix servers. Won the prestigious "Fast & Flawless" award for continuously showing exceptional operational skills for a period of 18 months & helping in building a team of individuals from scratch with a wide knowledge in areas such as Linux, Solaris, Oracle, Citrix, Netcool & BMC Remedy. Show less