Experience

etika

• Germany
• Business Consulting and Services
• 1 - 100 Employee

• Client Success Manager

  • Jun 2022 - Present



Snap Finance UK

• Financial Services
• 1 - 100 Employee

• Field Account Manager

  • Oct 2021 - Jul 2022

  Ensuring smooth operations and sales in my given area• Expert in snap products and procedures• Build and maintain close working relationships with retailers• Work with the sales team to maximise growth for the business• Manage handover from sales team to take ownership of the retailer• Work with Compliance to ensure all regulatory and Snap sign offs are completed• Hubspot• Completing and sharing regular updates with retailers• Completing training sessions• Resolve retailer concerns and issues

• Business Development Director

  • Nov 2019 - Mar 2022

  Proactive business development, sales, and management of client relationships in significant growth opportunity• Autonomous field-based role• Developing maintaining strong relationships to achieve business objectives using a variety of tools and techniques• Research and identify new business opportunities, including new markets, growth areas, trends, customers, partnerships, • Seek out appropriate contact in an organisation• Generate leads and cold call prospective customers• Meet with customers face to face or over the phone, zoom • Foster and develop relationships• Understand the needs of your customers• Think strategically, seeing the bigger picture• Work strategically • Consultative approach to sales



NFRN - Federation of Independent Retailers

• Regional Development Manager

  • Mar 2018 - Nov 2019



British American Tobacco

• Italy
• Tobacco
• 1 - 100 Employee

• Territory Manager

  • Dec 2015 - Sep 2016



PayPoint plc

• United Kingdom
• Financial Services
• 300 - 400 Employee

• Territory Development Manager

  • May 2014 - Dec 2015



Reach/British American Tobacco

• Territory Sales Manager

  • Feb 2013 - Apr 2014

  • Area Coach• Account management• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.• Adjusting content of sales presentations by studying the type of sales outlet or trade factor.• Focusing on sales efforts by studying existing and potential volume of dealers.• Submits orders by referring to price lists and product literature.• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques, etc.• Recommends changes in products, service, and policy by evaluating results and competitive developments.• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.• Good knowledge of Microsoft Office Software including Word, Excel and Outlook.• Using market knowledge to influence decisions regarding customer pricing and sales programs.• Organizing special sales projects, such as new product introductions, sales promotions, advertisements, etc. • Sales experience in municipal, contractor, or distributor markets. • Able to manage all aspects of sales to prospective and current customers, including providing highly technical and administrative product information. • Ability to establish priorities and work under limited supervision. • Able to forge high performing working relationships with sales colleagues.



Sally Hair and Beauty

• United Kingdom
• Wholesale

• Business Protection Manager

  • Jul 2007 - Jan 2012

  This was a field-based role providing an investigative resource at a national level (90 stores) with the effective management of Loss Prevention operations and all relevant aspects of business shrinkage across the retail functionPromotion and influencing of best practice, which effectively protects the profitability across the retail sector of the business.Minimising the exposure of staff & customers to the effects of crime and violenceEffective consultation and communication at national & regional level on threats and risks to profit and other related events within the Retail area of the businessIdentification & Implementation of innovative risk/shrinkage reduction initiativesAnalysis and investigation of shrinkage results and the implementation of solutions to prevent further lossesTo assess potential areas of loss and implement effective strategies to minimise lossInvestigation of suspected breeches of company policies, fraudulent activities and criminal acts by employees, conducting contemporaneous interviews where appropriate for referral to a disciplinary Manager or Police.Evaluation and planning of physical security measures and making recommendations for improvements where necessary.Encouraging a strong Loss Prevention culture across the division.The completion of pro-active store visits and the setting of action plans with store Managers.Presenting at all levels of the retail business to create and maintain a high profile for Loss Preventions strategies.Liaison with other company departments and external agencies and suppliersAttending Burglaries and other security related incidents such as assaults on employees.Weekend cover providing a contact point for Loss Prevention related issuesDelivering training presentations to the retail store teams covering Induction training for new starters coming into the company



Carphone Warehouse Ltd

• Regional Loss Prevention Manager

  • Feb 2007 - Jun 2007

  This was a field-based role providing an investigative resource at a divisional level (140 stores) with responsibility for achieving departmental objectives for the reduction of stock/cash loss and contract fraud across my division. Responsible for driving compliance to company procedures and policies regarding stock/cash control and fraud prevention, evaluating risk to the business and making recommendations in response. This role has also given me experience in the use of data-mining (Retail Key-IntelliQ) and case management software..

• Assistant Loss Prevention Manager

  • Feb 2006 - Feb 2007

  This role was to provide a transition from my previous role as a Regional Loss Prevention Auditor to that of Regional Loss Prevention Manager. The job role and responsibilities were the same as above but with joint responsibility together with a senior colleague for achieving set KPI's and gave me support and training to develop my investigational techniques, influencing and presentation skills.

• Regional Loss Prevention Auditor

  • May 2003 - Feb 2006

  This role included responsibility for reducing Loss (internal and external) across a Sales Division of between 110-150 stores. Duties include investigating audit losses and setting action plans with Store Managers to improve performance, alongside undertaking Compliance Assessments to ensure adherence to Company procedures for protection of assets, and conducting investigations in accordance with Criminal and Employment Law.Other main responsibilities included:Achieving targets for internal and external shrinkage, cash-loss and fraud Taking statements and Investigative researchMember of a Critical Incident team trained to deal with major incidents on company premises.Producing training briefings to drive procedural compliance at Store Level Presenting training sessions to Store Managers at Area MeetingsUndertaking physical security assessments at new sitesOverseeing and conducting stock auditsConducting audit verification assessmentsPresenting Loss Prevention Initiative updates to senior management.

• Store Manager

  • Jan 2002 - May 2003

  As a Store Manager all aspects of the store's performance came under my responsibility, including: Writing objectives and monitoring store productivity to meet targetsManaging staff in terms of development, morale and performanceProfit and loss accountability, such as stock shrinkage, company property and expenditure.Prior to my appointment as