Tarun Batish Kaushik

Infrastructure and IT Operations Analyst at Martin Brower ANZ
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Sydney Area, AU
Languages
  • English Full professional proficiency
  • Hindi Native or bilingual proficiency
  • Punjabi Native or bilingual proficiency

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Credentials

  • IT Information Library Foundations Certification (ITIL)
    AXELOS Global Best Practice

Experience

  • Martin Brower ANZ
    • Australia
    • Transportation, Logistics, Supply Chain and Storage
    • 1 - 100 Employee
    • Infrastructure and IT Operations Analyst
      • May 2021 - Present

  • Volvo Group
    • Sweden
    • Motor Vehicle Manufacturing
    • 700 & Above Employee
    • Support Specialist Retail System
      • Aug 2018 - May 2021

    • IT Business Analyst
      • Sep 2014 - May 2021

      Account administration and management of user’s access.Order, Configure and dispatch TechTool units to dealers and customers as per their requirements.Maintain and update all operational documentations.First point of contact for Volvo applications and IT issues in Australia and New Zealand via phone and emailDiagnose, troubleshoot and escalate desktop and applications problems Incident logging, update and closure Assign and escalate issues to respective application supportUpdate knowledge base documentation

  • First Data Corporation
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Desktop Support Engineer
      • Aug 2013 - Sep 2014

      Perform 1st level troubleshooting and escalate to 2nd level support if necessary Incident logging and process change requests Troubleshoot computers, laptops, network connections, mobile devices, OS, printers, emails, access, virus issues OS imaging Tape backup and IT devices inventory Monitor, maintain and troubleshoot virtualization issues Generate utilization, errors, applications and audit reports Perform 1st level troubleshooting and escalate to 2nd level support if necessary Incident logging and process change requests Troubleshoot computers, laptops, network connections, mobile devices, OS, printers, emails, access, virus issues OS imaging Tape backup and IT devices inventory Monitor, maintain and troubleshoot virtualization issues Generate utilization, errors, applications and audit reports

  • Conneqt Business Solutions
    • India
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Junior IT Technician
      • Sep 2010 - Apr 2013

      Providing Level 1 Help Desk Support, working closely with other IT consultant. Basic networking and joining PCs to domain. Assisting users with common problems for Office 2010/2013. Diagnosing and cleaning viruses, spyware and all other malware. Network patching and WLAN access. Software and Hardware troubleshooting. Providing Level 1 Help Desk Support, working closely with other IT consultant. Basic networking and joining PCs to domain. Assisting users with common problems for Office 2010/2013. Diagnosing and cleaning viruses, spyware and all other malware. Network patching and WLAN access. Software and Hardware troubleshooting.

Education

  • Punjab Technical University
    Bachelor's degree, Information Technology
    2006 - 2010

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