Experience

ENS

• South Africa
• Law Practice
• 700 & Above Employee

• Head of Operations and Events

  • Mar 2023 - Present

• Logistics & Operations Specialist

  • Feb 2017 - Jun 2023



AstroTech Conference Centre

• Parktown, Johannesburg

• Conference Centre Manager

  • Mar 2013 - Feb 2017

   Direct management and control of an effective and efficient Conference Centre operation complete with regular and accurate reporting, statistical analysis and feedback to executive management  Project managing all events to ensure the optimal use of the facility and the smooth running of all functions within the dedicated budget whilst delegating tasks according to the strengths of the individuals  Devising logical systems and processes in order to focus on process efficiencies and client service  Providing a high-quality, upmarket service at all times to deliver complete customer satisfaction  Planning and organising work schedules with regular reviews of client requirements to ensure that all last minute changes are made and that unforeseen problems and customer complaints are correctly resolved  Managing and controlling the Finance and Administration of the Centre to keep budgets and costs in line  Negotiating with external service providers and suppliers to source all equipment and supplies needed for the conference centre to operate  Responsible for the recruitment, on-going training and development and the performance evaluation of all employees and students and for keeping communication channels open to promote constructive team work  Upholding the compliance of legislation and company policy in all IR and HR staffing issues Show less



The Peech Hotel

• South Africa
• Hospitality
• 1 - 100 Employee

• General Manager

  • Oct 2005 - Mar 2013

   Charged with the direct management of all hotel departments and employees  Accountable for marketing the hotel and building product awareness  Regularly reviewed and evaluated business performance, revised and developed policies, procedures and systems to maintain an efficient operation and produced accurate weekly and monthly reports  Conducted all HR duties including payment of salaries, chairing disciplinary procedures and performance reviews, creating bonus schemes, devising leave schedules and managing the recruitment process  Lead, developed and motivated employees through active support, coaching, mentoring and training which resulted in increased staff retention  Designed, created and implemented detailed job descriptions as well as solid SOP guidelines including The Peech Hotel Policy & Procedure Manual and the Disciplinary Manual  Carried out all accounting and purchasing functions including preparing month / year end figures and reports, creditor and debtor duties, cost and quality control and compliance plus setting departmental budgets  Managed rates, bookings and confirmations of all reservations, events and conferences  Built and maintained solid relationships with all customers and suppliers and directly hosted all guests, VIPs, agents and corporate clients whilst handling any complaints  Planned and facilitated building expansion and improvement projects plus oversaw all property maintenance Show less