Experience

Clemenger Field Marketing

• Australia
• Marketing Services
• 1 - 100 Employee

• Customer Service Manager

  • Oct 2022 - Present

• National Program Executive

  • Mar 2021 - Sep 2022

• Sales Executive

  • Mar 2016 - Feb 2021

  • Managing a portfolio of 14 Coles and Woolworths stores as part of the Proctor & Gamble dedicated team• OSA (On Shelf Availability) – Working with the Long Life Manager to fill gaps and identify possible supply issues• Pre-Selling Iconic displays when required for Front or Back Ends in accordance with strict compliance guide-lines.• Selling in Over and Above displays creating extra presence in store to help drive sales uplift and growth.• Maintaining product home sites – Facing up products, updating claims on shelf, replacing missing item tickets, and general housekeeping / visual merchandising• Reporting on presales and compliance using the SMR7 Application, updating store profiles to reflect changes in aisles and commitments to vendor bins.• Using the Sales Executive APP to review sales growth on promoted lines, sales gaps and areas of improvement, identifying trends against the region or YoY results• Creating a “Best in Class” experience for both national and international P&G guests while taking the client in store on field days to provide insight into day to day operations and challenges.• Awards & Recognition in Role – Received the Client Service Award for Q3 2016



Virgin Mobile Australia

• Australia
• Telecommunications
• 1 - 100 Employee

• Senior Retail Manager

  • Jan 2013 - Mar 2016

  • Multi-site Management (12+ Team Members across four stores)• Drive and manage KPI’s across my region• Ongoing coaching and support for Store Managers and team members• Contract compliance and Activation errors (for the region)• Additional stock ordering and forecasting (for the region)

• Retail Manager

  • Feb 2010 - Jan 2013

  • Store manager of the Year 2013/2014• Helped run an induction program for our core marketing partners, giving them insight into the Virgin business• Helped open two stores in WA and onboard the Area Manager/Store Managers• Went to Victoria to help manage other parts of the business (Allphones) at the request of the National Sales Manager• Co-developed and maintain a National sales report, which is used by the Area Managers and head of Retail operations.