Experience

Macy's

• Retail Apparel and Fashion
• 700 & Above Employee

• Manager of Business Administration

  • Jul 2022 - Present



Macy's

• United States
• Retail
• 700 & Above Employee

• Senior Manager of Operations, Visual and Merchandise

  • Mar 2019 - Jul 2022

  • Improving and innovating operational standards and ensuring that all policies and procedures are followed at all levels.• Training of 150 employees to high-quality standards to ensure knowledge to increase the productivity of the company. Partner with various departments in the development of visual merchandising strategies for their respective businesses.• Ensure established visual merchandising presentation standards are maintained throughout the store, windows, and interiors.• Conducting line management for operations managers, including performance management and coaching. Establish employee goals and conduct employee performance reviews. Oversee training and development of direct reports. • Provides direction and support to the formulation, evaluation, strategy setting, and presentation of product and process solution improvements. Work with technology to formulate technological solutions for operations to improve efficiency and quality.



Macy's - Cumberland Mall - Atlanta, GA

• Merchandise Team Manager

  • Mar 2018 - Feb 2019

  • Directed product selection, sales goals, promotional activity, vendor funding, product marketing, and site merchandising.• Increased Memberships sales by 10% with enhanced customer service leadership.• Developed and managed a team of nine cross-functional associates including product development, planning, allocation, and merchandising teams.• Reviewed and met with design and merchandising teams to go over the priority of tasks on a weekly basis or daily. Supported operations through performance management and training of supervisors.• Created and maintained product knowledge documents and used this information to educate customers thus increasing sales and create repeat customers.



Macy's - Gallery at South DeKalb - Decatur, GA

• Merchandise Team Manager

  • Mar 2017 - Mar 2018

  • Worked heavily with Revenue Management to develop and execute alternative merchandising strategies.• Performed ‘Manager on Duty’ tasks, including dealing with any customer, employee, or store related issues. • Responsible for conduction trainings and develop a curriculum to accomplish sales objectives.• Continue to develop and retain talented employees, by recognizing and rewarding performance through monthly development plans and annual performance reviews.• Worked with Sr.Merchandising Manager in executing the global merchandising goals and ensure implementation by working with markets.• Managed responsibilities for supervising employees, interacting with vendors, coordinating special promotions, conducting monthly/annual audits, and providing top levels of customer service.



Macy's - Arbor Place Mall - Douglasville, GA

• Sales Manager

  • Nov 2015 - Feb 2017

  • Increased the sale of low-performing items by using merchandising techniques that included product placement and visuals.• Conducted effective behavior-based sale huddles daily with the team to focus on the behaviors that would convert to sales.• Held full management accountability for market execution, merchandising standards compliance, sales, operational expenses, and profit and loss.• Developed new ideas for increasing sales by executing grass-root events to assist in drumming up business.• Reviewed operational records and reports to project sales and determine profitability.• Met and exceeded area departmental goals through coaching and managing sales team staff.• Hired and trained employees on new products, customer service, and consultative selling techniques.



Dillard's Inc.

• United States
• Retail
• 700 & Above Employee

• Business Manager

  • May 2009 - Oct 2015

  • Established sales and service goals and objectives and ensured all communications plans were consistent with stated objectives and adhered to quality assurance standards.• Managed inventory and ordered monthly merchandise to ensure appropriate stock levels.• Aided business development efforts, developed processes, and played a key role in driving revenue growth.• Managed business workforce operations to ensure the team is delivering high-level customer service to our customers.• Planned and scheduled meetings, responded to various inquiries both external & internal, managed communications via e-mail, phone calls, etc.• Created comprehensive business plan outlining business growth strategy, including internal and external marketing strategies to maintain majority market share.• Regularly reviewed website content regularly to ensure brand consistency and relevancy to target market audiences.