Customer Service Executive and Internal Sales

• May 2023 - Present

Sales Representative

• Aug 2022 - Apr 2023

Customer Service Representative

• Apr 2021 - Aug 2022

Distribution Coordinator

• Dec 2016 - Nov 2018

Account management of 4 to 5 major Accounts. Client relationship management. Supply chain and 4PL logistics. Management of orders coming from Ocean and Air exports and imports. Order and process management including order uploading and order management. Delivery management- DIFOT specialist. Invoicing and account management. Warehouse logistics management. Over seeing day to day stock inventory and inventory management. Looking after EOM billing to each client. Meeting KPI's and business service requirements. Overall management of set clients acquired by Expeditors International. Inventory management and stock taking management. high level data entry. Junior Account management. Meeting deadlines and order cut off times. Daily WH&S revisions and management. Organising and arranging tranport and delivery for customers directly with tranportcompanies. Show less

Freight Coordinator , Customer service officer

• Jun 2010 - Oct 2016

Working with and maintaining deliveries and deliviery relationships with 3PL clients as well as DADC 3PL relationship with delivery couirer company (TNT). Maintaining DIFOT's report - As well as running reports, and updating and sending onto 3PL client base. Managing outgoing flow of shipments for the warehouse to Sony DADC clients their customer base. Processing invoices and payments for courier usage. Providing reports and actioning report base around shipments and deliveries. Coordinating delivered with third party courier companies to ensure on time deliveries and achievement of KPI's. Managing major clients delivery portfolio's. Phone contact with clients as well as face to face in the office. Weekly meeting with third party courier. Developing and maintaining positive relationships with internal business partners and external suppliers, Understanding and actively participating in WHS. Processing phone, email and fax orders. Returns/credit. Pricing adjustments. Return authorisation Processing invoices and basic payroll into head office payroll. Talking customer phone orders and enquires. Show less

Outbound Sales Representative for Immendiate comsumtion, Liceneced devision, Grocery & Petroleum

• Nov 2007 - Jun 2010

Outbound/ inbound sale consultant NSW IC Rep - Hunter Valley Newcastle and upper central coast NSW Licenced Rep - CBD and Northern Beaches Grocery & Petroleum, Licenced & Immediate consumption for NSW/VIC Senior float Administration duties Processing bulk orders and majors account team Customers service and inbounds service calls Member of across function team Outbound/ inbound sale consultant NSW IC Rep - Hunter Valley Newcastle and upper central coast NSW Licenced Rep - CBD and Northern Beaches Grocery & Petroleum, Licenced & Immediate consumption for NSW/VIC Senior float Administration duties Processing bulk orders and majors account team Customers service and inbounds service calls Member of across function team

Store Manager, 2IC & 3IC

• Jan 2005 - Oct 2007

Manager of Castle Hill Store Assistant Manager of Homebush DFO 3IC for fleet store Chatswood Chase Cash handling, banking, reconciliation and to achieve store KPI's Manager of Castle Hill Store Assistant Manager of Homebush DFO 3IC for fleet store Chatswood Chase Cash handling, banking, reconciliation and to achieve store KPI's

Assistant Store Manager

• Oct 2004 - Dec 2005

Acting store manager when Manager was on RDO Cash handling, banking, reconciliation and working to achieve store KPI's and budget Acting store manager when Manager was on RDO Cash handling, banking, reconciliation and working to achieve store KPI's and budget

Apprentice hair dresser

• Nov 2002 - Oct 2004

Colouring/cutting/styling/customer service/quoting Cash handling, EFTOPS and reconciliation In house and out product training Product sales to customer Maintaining the salon Colouring/cutting/styling/customer service/quoting Cash handling, EFTOPS and reconciliation In house and out product training Product sales to customer Maintaining the salon