Senior IT Project Manager & BA

• Feb 2017 - Present

Senior Project Manager & Business Analyst officer

• Feb 2017 - Present

Senior Business Analyst & PM

• Feb 2017 - Present

HLD, LLD documents preparation and checking Full control of the project from IT and technical side Control implementation of the services from beginning till launch them to production HLD, LLD documents preparation and checking Full control of the project from IT and technical side Control implementation of the services from beginning till launch them to production

Business Analyst

• Sep 2013 - Feb 2017

Main objectives and Responsibilities:• Investigating: To understand the project and possible solutions. Research and look for solution options, both inside and outside the organization.• Analyzing: analyzing the information they acquire—studying it for patterns and trends; continually reviewing it to ensure that it is current, thorough, and accurate; and probing deeply for the sources of a problem and potential solutions• Communicating: this means listening to verbal and non-verbal messages, establishing open dialogue, confirming you've understood what you heard, and communicating what you learn to those will build the actual solution• Documenting: documenting what learn and observe, and the results of analyses. The time to consider the best ways to document specific types of information.• Evaluating: spend time identifying options for solving specific problems and then help select the best one. The chosen solution is then evaluated throughout design to ensure that it continues to meet the business needs and that the team chooses the best implementation process Show less

Project Management Support

• Feb 2013 - Sep 2013

Initiating,Planning, Executing, Monitoring, Controling and Closing

Fraud&Revenue Assurance analyst

• Jul 2010 - Dec 2012

Billing operator

• May 2009 - Jul 2010

Call Center Agent

• Oct 2008 - May 2009