Experience

Doctify

• United Kingdom
• Wellness and Fitness Services
• 1 - 100 Employee

• Customer Success Executive

  • Jan 2023 - Present

  - Managing a portfolio of individual health specialists across the DACH-Region as we grow in a new market - Being first point of contact for clients - Setting clients up for success using the Doctify-Platform (Onboarding, Support, Relationship-building throughout their Lifecycle) - Monitoring customer health and taking a pro-active approach in reducing churn risk by improving product adoption & driving customer engangement - Monitoring, managing and reducing churn - Assisting / escalating Product and Tech-related queries and troubleshooting - providing guidance and solutions to individual challenges Show less



Starbucks

• United States
• Retail
• 700 & Above Employee

• Supporting District Coffee Master

  • Nov 2020 - Dec 2022

  - Supporting the District Coffee Master in driving partner (employee) engagement and nurture coffee culture within the district- identifying opportunities for improvement and supporting stores in the successful execution of new campaigns.- Point of contact for partner queries about product knowledge, especially new promotional items.

• Shift Supervisor

  • Jan 2020 - Dec 2022

  Supporting the Store Manager and Assistant Manager in store operations:- Working as part of a wider team to ensure a joyful store environment where everyone feels welcome.- Supervision of partners (employees) to follow company procedures, involving feedback and development.- Leading shifts and organising the store environment with the aim to maximise sales and find new opportunities for growth.- Being a leader and role model for others, supporting their growth and development.- Overseeing procedures in compliance with Health & Safety and Food Safety regulatory requirements.- Ensuring quality standards by overlooking partner operations in crafting beverages, work routines and customer service.- Point of contact for customer queries and resolution of any arising issues to ensure highest satisfaction. Show less

• Store Coffee Master

  • Sep 2019 - Dec 2022

  - Overseeing quality standards within the store with a special focus on upcoming campaigns- engaging with partners (employees) to drive coffee knowledge and culture including supporting partners within the Coffee Master Programme (Advanced Coffee knowledge and Barista Skills programme).- Responsible for partner training/coaching within the store for overall quality and new promotional items.

• Barista

  • Dec 2018 - Dec 2019

  - delivering world class customer service- building personal connections with customers and colleagues- using Barista skills to handcraft beverages aligned to company standardsStarbucks supports personal as well as Barista-specific development due to regular feedback; constant opportunities to connect with partners across other stores and the support center; enhancing your latte art as well as offering online/in-person training to give a deeper understanding and knowledge in coffee culture within the company and beyond. Show less



RKH Gesundheit

• Germany
• Hospitals and Health Care
• 1 - 100 Employee

• Nurse / Gesundheits- und Krankenpfleger

  • Oct 2015 - Sep 2018

  Acquired Nursing degree through apprenticeship involving studies and work placements in various in-patient and out-patient departments. - Gaining experience and confidence in providing assistive or independent medical procedures. - Supporting patients interpersonally. - Managing and prioritising workload effectively. - Handling complex environments. - Working under pressure in critical situations. - Working independently as well as collectively in collaboration within wider teams made up of various professions. Show less