Experience

Promethiem AG

• Switzerland
• Investment Management
• 1 - 100 Employee

• Desktop Support Specialist

  • Oct 2022 - Present



Partners Group

• Switzerland
• Financial Services
• 700 & Above Employee

• • Jan 2022 - Sep 2022

• • Jun 2021 - Dec 2021



NTT DATA Services

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Messaging Services Specialist

  • Mar 2020 - Apr 2021

  ▪ Working as a Messaging Services Specialist. ▪ Handling Microsoft O365 Server for multiple clients, to resolve all issues related to emails, Outlook, Microsoft Office products, installation, troubleshooting, Client Operating system Windows7, Windows8, Windows10, and MAC. ▪ Using ticketing tools ServiceNow and OPAS. ▪ Handling all level users, including VIP/ C-Level users like Managers, AVP, VP, Company business (Guest) Clients. ▪ Working as a Messaging Services Specialist. ▪ Handling Microsoft O365 Server for multiple clients, to resolve all issues related to emails, Outlook, Microsoft Office products, installation, troubleshooting, Client Operating system Windows7, Windows8, Windows10, and MAC. ▪ Using ticketing tools ServiceNow and OPAS. ▪ Handling all level users, including VIP/ C-Level users like Managers, AVP, VP, Company business (Guest) Clients.



Wipro

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Consultant

  • Oct 2016 - Feb 2020

  Worked as Technical Support Consultant for Microsoft. ▪ Troubleshooting all kind of issues related to Microsoft Exchange Server 2010, 2013, 2016, 2019 and Outlook and Microsoft Office. ▪ Issues between Microsoft Exchange and Active Directory. ▪ Installation, troubleshooting, Client Operating system Windows7, Windows8, Windows10, and MAC. ▪ Handled all level users, including VIP/ C-Level users Locally & around the world from Private companies & Government institutions. Worked as Technical Support Consultant for Microsoft. ▪ Troubleshooting all kind of issues related to Microsoft Exchange Server 2010, 2013, 2016, 2019 and Outlook and Microsoft Office. ▪ Issues between Microsoft Exchange and Active Directory. ▪ Installation, troubleshooting, Client Operating system Windows7, Windows8, Windows10, and MAC. ▪ Handled all level users, including VIP/ C-Level users Locally & around the world from Private companies & Government institutions.



TECHMATRIX SOFTWARE SOLUTIONS PRIVATE LIMITED

• India
• 1 - 100 Employee

• Technical Support Executive

  • Jan 2013 - Oct 2016

  ▪ Worked as Technical Support Executive. ▪ Promoted and worked as Technical Quality Analyst. ▪ Troubleshooting all issues related to client and end-user computers, Internet, Microsoft Office products, Local and Wi-Fi Printers, setup email in email clients’ application. PST backup, PST Export/Import, Archive. ▪ Supported different process users like Finance, Transport, Legal Team, HR, Managers, including VIP users like Managers, AVP, VP & CEO. ▪ Worked as Technical Support Executive. ▪ Promoted and worked as Technical Quality Analyst. ▪ Troubleshooting all issues related to client and end-user computers, Internet, Microsoft Office products, Local and Wi-Fi Printers, setup email in email clients’ application. PST backup, PST Export/Import, Archive. ▪ Supported different process users like Finance, Transport, Legal Team, HR, Managers, including VIP users like Managers, AVP, VP & CEO.



Sabbatical

• Sabbatical

  • Jul 2012 - Dec 2012

  Extended visit of family in my hometown & traveling. Extended visit of family in my hometown & traveling.



GNOME BUSINESS SOLUTIONS PRIVATE LIMITED

• India

• Sr. Technical Associate

  • Apr 2011 - Jun 2012

  ▪ Troubleshooting Desktop, Laptop, Internet, Virus, Printer, Microsoft Office product, O/S installation issues. ▪ Supported all level users from different processes like Finance, Transport, Legal Team, HR & Managers. ▪ Troubleshooting Desktop, Laptop, Internet, Virus, Printer, Microsoft Office product, O/S installation issues. ▪ Supported all level users from different processes like Finance, Transport, Legal Team, HR & Managers.



iYogi

• United States
• IT Services and IT Consulting
• 400 - 500 Employee

• Technical Associate

  • Aug 2008 - Mar 2011

  ▪ Solving Computer, Printer, Virus issues for end-users Locally & from USA, UK, Australia & Canada. ▪ Solving Computer, Printer, Virus issues for end-users Locally & from USA, UK, Australia & Canada.