Tariq Nazir
Chief Technology Officer / Managing Director at InfoTech Managed Services- Claim this Profile
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English Full professional proficiency
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Urdu Full professional proficiency
Topline Score
Bio
Credentials
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Security Operations Center (SOC) - Core Skills
Antisyphon InfoSec TrainingSep, 2021- Nov, 2024 -
AWS Certified Solutions Architect – Associate
Amazon Web ServicesApr, 2017- Nov, 2024 -
AWS Certified SysOps Administrator
Amazon Web ServicesJan, 2017- Nov, 2024 -
MCSA: Windows Server 2012
MicrosoftDec, 2014- Nov, 2024 -
MCPS: Microsoft Certified Professional
MicrosoftJun, 2014- Nov, 2024 -
ITIL
BCS, The Chartered Institute for ITOct, 2012- Nov, 2024 -
MCSE1: Windows 2000
MicrosoftNov, 2001- Nov, 2024 -
MCPS: Microsoft Certified Professional
MicrosoftOct, 2001- Nov, 2024
Experience
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InfoTech Managed Services
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United Kingdom
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Information Technology & Services
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1 - 100 Employee
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Chief Technology Officer / Managing Director
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Oct 2014 - Present
At InfoTech, we provide IT infrastructure solutions and support to businesses across London and the South East of England from our NOC in London. We offer a comprehensive range of services, including IT project delivery, support, and hosted cloud services. We serve as a one-stop IT department for many of our clients, delivering a seamless and consistent user experience. Our IT services are modular, allowing us to tailor our offerings to meet your unique needs, whether it be complementary services or full IT outsourcing. With a focus on improving overall operations, we work closely with clients to design, implement, and maintain both local and cloud-based solutions and network/systems infrastructure. Our passion for helping businesses succeed, combined with our technical expertise, custom solutions, and exceptional customer service, ensures that we consistently deliver results. Our promise to you: • We take the time to understand your business. • Create a strategic plan tailored to your needs. • Evaluate your current IT operations and update them as needed to achieve your business goals. • Provide a comprehensive, responsible, and cost-effective IT services package. • Only take on projects we have the resources, knowledge, and time to deliver with confidence. Show less
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IT@Work
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London, United Kingdom
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IT Service Delivery Manager (MSP)
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Oct 2011 - Oct 2014
As a Service Delivery Manager, my responsibilities included overseeing the delivery of all projects to meet SLAs, managing vendors, and ensuring 24x7 operations. I was accountable for designing solutions, creating delivery frameworks, and managing all aspects of project execution, from planning to post-delivery review. • Led and managed the Service Delivery team to achieve results and meet KPIs. • Enhanced key performance metrics, including Monthly Recurring Revenue, Average Response Time, Average Ticket Resolution Time, and First-Time Fix Percentage, through effective management and development of KPIs. • Conducted regular Root Cause Analyses and implemented remediation measures to prevent technical and business incidents from recurring. • Addressed and mitigated potential security threats to protect the company and clients. • Maintained and updated Standard Operating Procedures to enhance the client experience. • Optimised IT costs and managed vendor relationships, including technology and supplier selection, hardware and software negotiations. • Developed and tested Disaster Recovery plans and policies to ensure business continuity. • Implemented security best practices and provided Cybersecurity Awareness Training to internal teams and clients. • Streamlined service delivery with the deployment of Datto RMM and JIRA Service Management, reducing average ticket resolution time by 7 minutes. • Managed clients' data networking and Microsoft Infrastructure Services, storage and virtualisation solutions. • Migrated clients to Office 365 Exchange Online and SharePoint Online and implemented Microsoft Intune, Office 365, and SharePoint online for smaller clients. • Deployed Cloud-based Desktop as a Service for internal and client use. • Upgraded clients from local PBX to RingCentral and BT Cloud Voice. • Managed clients' office relocation projects. Show less
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TASMAC London School of Business
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London, United Kingdom
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IT Manager
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Apr 2008 - Oct 2011
This was a pivotal role within the senior management team, which involved developing and leading technical strategies and providing 24/7 Microsoft Network and servers for staff members and teachers and students across two campuses in Kingsbury and Wembley. Successfully supporting employees throughout various business activities as well as managing projects. • Recruited, trained and managed members of the IT Services Team. • Ensured the smooth running of the overall school systems, Network and communication infrastructure operation. • Responsible for safeguarding and prevention of data loss in the event of power failure. Created and Implemented backup policies. • Perform systems backup and recovery tasks according to Standard Operating Procedure. • Responsible for responding to the user's requests for general help, troubleshooting, installation, upgrading and maintenance of Servers, Workstations and all IT related peripherals. • Maintained the lifecycle of IT equipment to the industry recommended period and replaced them with the latest available equipment to meet the business Application requirement when available. • Ensured all computer users adhere to the School's IS Governance, IS Security, Code of Ethics, Information Integrity and conformance with the School's guidelines. • Designed, deployed and managed WIFI network using Cisco AP500 Series Access points for both campuses. • Designed, deployed and managed Windows network using Windows server 2008 using Dell and HP Servers • Designed, deployed and managed Citrix XenApp for remote users across the world. • Used Remote Desktop Services (Remote App) to deploy a School management system line of business application. • Implemented and managed an online learning management system (LMS) – Moodle. • Conducted regular training for staff, students and teachers. Show less
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System / Network Engineer
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Sep 2004 - Apr 2008
• Provided technical support to London School of Advanced Studies staff, teachers, and students for hardware, software, network, peripheral resources, file permissions, account setup, and network connectivity issues• Evaluated and prioritised incoming requests via telephone, email, and in-person communication• Troubleshot and diagnosed complex hardware/software problems• Participated in the complete system builds, upgrades, migrations, deployments, and patch management• Maintained technical and vendor product information and assisted in establishing performance standards, policies, and procedures• Imaged Dell desktops and laptops using Symantec Ghost• Installed and configured Windows 2003 servers and Windows XP systems in a secure environment• Resolved hardware, software, and networking connectivity issues with Dell laptops and desktops• Developed configuration review procedures and managed routers and switches in collaboration with the IT Manager• Assisted the IT Manager in diagnosing and resolving issues with Cisco switches• Ran and patched cables under the direction of the IT Manager• Utilised Visio to map out the network Show less
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Lecturer
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Sep 2004 - Apr 2008
As an IT lecturer at the college, I was responsible for delivering quality education in computer technology, networking, internet system administration, and internet security to both undergraduate and postgraduate students. My responsibilities included:• Developing and delivering engaging and interactive lessons to enhance student learning.• Contributing to the development of learning materials, including preparing lesson plans, syllabi and assignments to support student success.• Collaborating in the assessment and evaluation process, including administration, marking, and grading of exams, quizzes, and other assessments.• Providing personalised support to students and maintaining open lines of communication to foster a positive learning environment.• Monitoring student progress and attendance to ensure academic success and adherence to college policies.• Maintaining a safe learning environment by following fire safety and health regulations. Show less
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Education
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2002 - 2004
University of Westminster
MSc, Computer Network and Communication -
2000 - 2001
University of Lincoln
BSc, Computer Network Management -
1999 - 2000
West London College
Advanced Diploma in Computer Studies -
1996 - 1999
University of the Punjab, Lahore
B.Com, Bachelor of Commerce
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