Tariq Jan K.

Senior Representative - Operations Customer Care at Yahsat
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Contact Information
us****@****om
(386) 825-5501
Location
AE
Languages
  • English Professional working proficiency
  • Urdu Native or bilingual proficiency
  • Pashto Native or bilingual proficiency
  • Persian Limited working proficiency
Skills

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5.0

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Samiullah Nawab Zada

I have worked with Tariq for a number of years now and have always been impressed by his professional approach and knowledge about telecom industry. He has strong knowledge of Customer Care, Call Center techniques and know the customers need, Highly recommended.

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Credentials

  • Virtual Performance Reviews and Feedback
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Agile Foundations
    LinkedIn
    Oct, 2021
    - Nov, 2024
  • Calculating the Value and ROI of Customer Service
    LinkedIn
    Oct, 2021
    - Nov, 2024
  • Creating a Positive Customer Experience
    LinkedIn
    Sep, 2021
    - Nov, 2024
  • Networking Foundations: Networking Basics
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • Crisis Communication
    LinkedIn
    Mar, 2021
    - Nov, 2024
  • Credly Member
    Credly
  • Verified International Academic Qualifications
    World Education Services

Experience

  • Yahsat
    • United Arab Emirates
    • Telecommunications
    • 300 - 400 Employee
    • Senior Representative - Operations Customer Care
      • Jan 2022 - Present

    • Representative - Customer Care Operations
      • Aug 2019 - Jan 2022

      Service Partners Training for Billing System/CRM/Products.Support High Profile Individual Customers, Defense, NGO's, Maritime, Government Organizations and Media.A strict compliance to company/divisional policies, plans and strategies to achieve organizational goals/short and long terms revenue targets.Leading knowledgebase for all Thuraya products and services.Leading service partners network notifications and preparing reports for top management.

  • Thuraya Telecommunications Company
    • United Arab Emirates
    • Telecommunications
    • 100 - 200 Employee
    • Customer Care Representative (Sales, Products & Customer Support)
      • May 2012 - Aug 2019

      Support High Profile Individual Customers, Defense, NGO's, Maritime, Government Organizations and Media (to make sure that their are no obstacles in revenue generation). A strict compliance to company/divisional policies, plans and strategies to achieve organizational goals/short and long terms revenue targets. Good Knowledge of CRM, Billing Tools, Account Receivable, Customers Administration BSCS-iX, Prepaid Customers Administration System, Salesforce, Fresh desk. Equipped with the knowledge to support B2B and B2C for Land voice, Land Data, Maritime Services, Fax services and ViaSat M2M. Show less

  • Telenor
    • Norway
    • Telecommunications
    • 700 & Above Employee
    • Officer
      • May 2007 - Aug 2012

      Team management on SMS Help Project (34 members in the team). Processes change/Update and new processes implementation (Customer Care Division, SMS Help/Web Chat). Team Lead of system and processes team (Customer Care Division, SMS Help/Web Chat) Good Knowledge of CRM (Siebel), CX, CAM, Tracker and Agent Support Tools. Team Management as a Team-leader backup(33Agents, When required). Workforce Management (daily attendance update, maintaining annual/casual/sick leave record, reporting and KPI designing). Training/support new agents at (Customer Care Division, SMS Help/Web Chat). Responsible to meet all targets/KPI's on daily bases as set by the Department. A strict compliance to company/divisional policies, plans and strategies to achieve company/divisional goals. In-house Training Sessions arranged by Thuraya HR and CRD Telenor. Team Building Training with an American firm in Dubai (March 2013). Quick Problem Resolution Skills. Stress Management, Time management & Work in pressure. Contact Centre operations. Mastering communication skills. Human Resource Management. Team building & effective leadership. Network related Trainings. Advance Presentation Skills. Show less

Education

  • University of Peshawar
    Master's Degree, International Relations
    2011 - 2014
  • University of Peshawar
    Bachelor's degree, Economics
    2004 - 2006

Community

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