Experience

ORT

• United Arab Emirates
• Truck Transportation
• 1 - 100 Employee

• Trainer/Public Relation Officer

  • Sep 2018 - Present



City Services Consultancy

• United Arab Emirates
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Service Trainer

  • Feb 2014 - Mar 2016

  Training new hires for Customer Service. ● Training new hires on Safety ● Explaining new hires on how to handle difficult situation. ● Making them realize about the importance of safety. ● Training new hires on how to behave with the customers. Training new hires for Customer Service. ● Training new hires on Safety ● Explaining new hires on how to handle difficult situation. ● Making them realize about the importance of safety. ● Training new hires on how to behave with the customers.



Flydubai call centre

• Dubai

• Call Center Representative

  • Mar 2012 - Aug 2013

  • Responsible for achieving the Sales Target. • P Daily, weekly and Monthly report. • Making sure that the agents are providing good customer service. • Preparing the CRM report on daily basis. • Making roaster for every week and Maintaining the attendance. Updating agents with new information. Preparing roster for every week. • Handling angry customers. • Taking care of the outbound calls. • Insuring that if any flight is cancelled or delayed we inform all the passenger’s.



MENA Business Services

• United Arab Emirates
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Service Representative

  • Feb 2008 - Nov 2011

  Providing Information to the customers. • Receiving complains. • Lodging complains for Salary and Illegal deduction. • Handling angry customers. Updating the agents with new information. • Making roaster for every week and Maintaining the attendance. • Training all new agents about the Labor Law. • Assigning duties for the agents. • Handling the quality of calls. • Preparing Quality Report for the agents. Providing Information to the customers. • Receiving complains. • Lodging complains for Salary and Illegal deduction. • Handling angry customers. Updating the agents with new information. • Making roaster for every week and Maintaining the attendance. • Training all new agents about the Labor Law. • Assigning duties for the agents. • Handling the quality of calls. • Preparing Quality Report for the agents.