Experience

SEBA Limited

• Bangladesh
• Business Consulting and Services
• 1 - 100 Employee

• Coordinator, Logistics Management

  • Sep 2021 - Present

  1. Plan & manage the logistics, warehouse/stock, & transportation (Both inside & outside Dhaka), aligned with overall business framework. 2. Coordinate with team leaders / persons responsible for online & offline marketing & sales & field officers (source) in order to ensure a smooth supply chain flow of both fresh & processed food products / build resilience to avoid SC disruptions. 3. Supervise the full order cycle together with other team members (from sourcing to delivery). 4. Maintain liaison with field officers, & farmers HUB to ensure timely supply of products. 5. Guide the field team on primary processing (as required) & packaging. 6. Keep track of quality, quantity, stock levels, delivery times, transport costs & efficiency. 7. Plan routes & process shipment. 8. Resolve arising problems or complaints related to product delivery. 9. Facilitate partnership / deals with regard to logistics management. 10. Meet cost, productivity, accuracy & timeliness targets. 11. Comply with laws, regulations & other compliance related requirements. 12. Plan & coordinate (Bulk supply to wet / wholesale market). Show less



REDX

• Bangladesh
• Transportation, Logistics, Supply Chain and Storage
• 400 - 500 Employee

• Issue Resolution Officer

  • Jul 2020 - Aug 2021

  1. Coordinate with merchant & customers to resolve all issues and escalate all unresolved issues to management. 2. Coordinate with internal teams to resolve all issues and provide appropriate response to all existing complaints. 3. Perform research for all complaints and recommend required action for same and assist management to resolve all issues efficiently. 4. Resolve all borrower issues within 24 to 72 hours (TAT depends on the problems scenario) and prepare all required documents for resolution and submit same to management. 5. Provide an interface with legal counsel and assist in all collection activities according to required procedures and policies and maintain all documents for resolutions. 6. Prepare all reports for resolutions provided and maintain records of all status and develop and maintain professional relationships with all merchants & customers. Show less



foodpanda

• Singapore
• Internet Marketplace Platforms
• 700 & Above Employee

• Customer Service Team Lead

  • Nov 2019 - Jun 2020

  1. Supervise the customer care team, prepare schedules, assign tasks to the team members 2. Ensuring the best quality support by assessing the work (chat, call, social media response, email response, order confirmation & customer feedback) of the team members on a daily basis 3. Planning for manpower, training new hire & existing for introducing with new updated 4. Respond to customer complains- escalation, communication and constant follow up with all relevant internal and external stakeholders 5. Develop new processes & upgrade existing processes 6. Collecting data, analyse, and report to leadership Show less



Envirotech International Limited

• Hong Kong
• Automotive

• Business Development Executive

  • Mar 2017 - Dec 2018

  1. Attracting new clients by innovating and overseeing the sales process for the business 2. Working with senior team members to identify and manage company risks that might prevent growth 3. Identifying and researching opportunities that come up in new and existing markets 4. Preparing and delivering pitches and presentations to potential new clients 5. Combining efforts and fostering a collaborative environment within the business as a whole 6. Communicating with clients to understand their needs and offer solutions to their problems 7. Creating positive, long-lasting relationships with current and potential clients Show less



BD Technology Limited

• Bangladesh
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• • Sep 2016 - Feb 2017

  1. Maintaining meaningful relationships with existing clients to ensure that they are retained.2. Suggesting upgrades or added services that may be of interest to clients.3. Crafting business proposals and contracts to draw in more revenue from clients.4. Negotiating with clients to secure the most attractive prices.5. Equipping staff with the technical and social skills needed to enhance sales.6. Reviewing clients' feedback and implementing necessary changes.7. Remaining in tune with trends in consumption to ensure that our offerings remain relevant. Show less

• • Feb 2015 - Aug 2016

  1. Organising an archiving system.2. Labeling, sorting and categorising documents for ease of use.3. Retrieving documents upon request.4. Outlining a long-term storage strategy.5. Working with colleagues to ensure consistency of documentation practice across the company.6. Training employees on efficient documentation usage.7. Assisting with both internal and external audits.8. Ensuring documentation integrity.9. Removing documents that are obsolete.10. Utilizing storage software and applications for electronic filing.11. Proofreading documents upon request. Show less

• • Sep 2013 - Jan 2015

  1. Preparing reports.2. Data Collection.3. Verify the data.4. Collaboration with the other teams.