Experience

SITEC Information Technology

• Jordan
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer experience consultant

  • May 2019 - Present

  ● CX analysis● Strategic CX planning ● CX operation management ● Digital transformation of CXM

• Business Solutions Consultant

  • Nov 2018 - Present

  Managed services Professional Startups business consultationBusiness solutions consultation Customer experience professional Presales developmentOutsourcing servicesCall & contact center development,KPI building, target planning .Operation management consultantBusiness intelligenceBusiness workflow automation



Marcom Arabia

• Saudi Arabia
• Marketing Services
• 100 - 200 Employee

• DM Operation Manager

  • Jan 2013 - Nov 2018

  - B2B various marketing activities ( customer loyalty programs , mystery shopping,event management , others ) - Data base building for direct marketing campaigns - Contact Center Management - Customer Care & Customer Experience management - Brand development, web site traffic growth, web site UI and advertising revenue. Developed brand strategy and statistics systems. - Strategic Consulting, including business plan & sales strategy development. - Advising new businesses on formation of corporations and business structures, drafting privacy policies and structuring commercial transactions. - Presales development and planning Show less



Bank-al-Etihad

• Jordan
• Banking
• 700 & Above Employee

• Data Center Manager

  • May 2005 - Sep 2011

  IT Governance IT Operations Data Base Administration Help Desk and support DRC building , operation , supervision IT Governance IT Operations Data Base Administration Help Desk and support DRC building , operation , supervision



Saudi Hollandi Bank

• Data Center Supervisor

  • Oct 2004 - Apr 2005

  IT operation procedure building IT operation procedure monitoring IT operation procedure building IT operation procedure monitoring

• Operation Manager

  • May 2000 - Aug 2004

  IT operation procedure building Bank daily operation support and trouble shooting vendors management projects management IT operation procedure building Bank daily operation support and trouble shooting vendors management projects management