Experience

وزارة البيئة والمياه والزراعة

• Saudi Arabia
• Government Administration
• 700 & Above Employee

• Water Information Manager

  • Sep 2021 - Present



Makkah General Directorate of Water Services

• Jeddah, Makkah, Saudi Arabia

• Customer service Dire

  • Jul 2018 - Jan 2022

  • Create a Smart City Project and make a study for that. • Increase Collections to Double and Revenue to Triple. • Work with Customers data to make it more accuracy by using (Checking Data, Data Manipulation, Field Survey, Data Matching and Validate the Data). • Manage an AMR replacement of old meter to billing by real reading rather than by estimate volume • Work with Invoice System to billing monthly on time. • Create weekly & Monthly KPIs about Makkah Directorate Departments. • Reorganize the work with Head Office to Improve WorkFlow. • Participation of decision-making and plans with the Head Office. • Restructuring AlQunfuthah Branch to decrease the prosses and increase the quality of work. • Work with a lot of Reports about the Directorate to Ministry & NWC (Weekly & Monthly). • Supervision to many of Contract to manage Customer Services Department. Show less



NWC

• Saudi Arabia
• Utilities
• 700 & Above Employee

• Director of Customer Service in Makkah General Directorate

  • Jul 2017 - Jul 2021



Asir General Directorate of Water Services

• Abha, 'Asir, Saudi Arabia

• System Analyst

  • Jun 2009 - Jun 2018

  • Project management (using MS Project for scheduling & Planning). • Made a new vision for the IT environment. • Work with Oracle ADF(Application Development Framework) & APEX (Application Express) to create applications with Oracle Database 11g. • Work with Oracle BI (Business Intelligent), Jasper & Crystal Report to build Reports. • Work to modify and deploy Forms and Reports on oracle System. • Work on ArcGIS to create GIS Map & Manage Server & Database. • Build a Web Application by Using ASP.net work on MS Visual Studio.NET & SQL Server. • Network & Databases Design by using MS Visio & Edraw Max. • System Analysis & Design. • Supervising construction and installation Work systems. • Install & configure Oracle Data Base and MS solutions. • Install & configure Windows Server 2003 to be Data Base Server and Application Server. • Performed system analysis, documentation, testing, implementation, and user support for platform transitions. • Diagnosed, troubleshot, and resolved network and system problems. • Defined business goals to determine systems requirements. • Resolved or escalated problem tickets to resolve user issues. • Provided client support on system operation and troubleshooting. Show less



Ministry of Hajj

• P.C. Coordinator

  • Sep 2007 - Dec 2007



Ministry of Hajj

• P.C. Coordinator

  • Oct 2006 - Dec 2006