Experience

QS/1

• Software Development
• 100 - 200 Employee

• Hardware Support Tech

  • 2012 - Present

  Installation, troubleshooting and repair, of various hardware and software media and components such as Printers, Operating Systems (Windows 2000, XP, Vista, 7, 8, Windows Server 2000-2008) Dell and HP computer systems Server Systems to include Dell Poweredge, various backup and restore software, SQL XML, HTML, Networking to include planning setup and deployment. Active Directory migration group and enterprise policy management Installation, troubleshooting and repair, of various hardware and software media and components such as Printers, Operating Systems (Windows 2000, XP, Vista, 7, 8, Windows Server 2000-2008) Dell and HP computer systems Server Systems to include Dell Poweredge, various backup and restore software, SQL XML, HTML, Networking to include planning setup and deployment. Active Directory migration group and enterprise policy management



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• IT Manager

  • Nov 2008 - Jun 2009



Spartanburg Herald-Journal

• Systems Production Technician (IT)

  • Jan 2008 - Nov 2008

  For the SHJ I am the System Production Technician I currently handle all levels of help desk support, Lotus Notes configuration (instant message, email, and troubleshooting), Altiris administration, level 2 network issues (such as switch configuration, cable creation, network drops, patch panel repair, and switch closet organization. I also help end users or customers with VPN access, set up their outlook for POP3 access and configure their Blackberries or other cell phones for use with work. I configure new servers as they arrive and assist with the shipping when they are needed at other NY Times locations. I assist other techs in different locations over the phone or through remote desktop.