Jr, System Administrator

• Jun 2023 - Present

Information Technology Specialist

• Mar 2020 - Jan 2021

Installing and configuring computer hardware, software, for HP and Dell systems Perform installation, moves, adds, changes, configurations, and problem resolutions Perform ticket and workload management utilizing customer provided ticketing system, BMC Remedy Perform Laptop repair on various Dell laptop models ranging from Hard drive swaps to Motherboard replacements Assists instructors/participants in utilization of simulation and simulators. Orients staff, guest facilitators, key educators, and mentors assigned to the simulation center. Assist in simulation assembly of IT equipment, computers, AV equipment and simulation programs and provides or assists in providing orientation to the participants of the simulation event and the simulators. Provide basic network support ensuring desktop and other networked peripherals full connectivity Maintain and manage a consistent inventory of computer equipment, such as, laptops, monitors, keyboards, dell docks, mice, headsets, and other miscellaneous computing equipment Able to identify trends in helpdesk calls to identify core problems and client trends Show less

IT Technician

• Mar 2018 - Oct 2019

Set up hardware, installed/configured software and drivers, such as, Wireless-all-in one, Dell drivers, Boeing connect v2, Microsoft suite, and various software from Boeing approved software platform Perform installation, moves, adds, changes, configurations, and problem resolutions Perform ticket and workload management utilizing customer provided ticketing system, HP service manager. Perform Laptop repair on various Dell laptop models ranging from Hard drive swaps to Motherboard replacements Diagnose and resolve hardware and software problems in an IT service center environment, referring more complex networking and password issues to other IT groups, facility personnel or IT managers. Provide basic network support ensuring desktop and other networked peripherals full connectivity Maintain and manage a consistent inventory of computer equipment, such as, laptops, monitors, keyboards, dell docks, mice, headsets, and other miscellaneous computing equipment Manage the receiving, and shipping of laptop repair parts daily via Dell onsite parts service system. Show less

End User Comp Tech

• Feb 2017 - Mar 2019

Provided hardware technical support for desktop pc’s laptops, virtual desktops, tablets, and other mobile devices, terminals, monitors, printers, thin clients, telephone handsets, workstation on wheels, document scanners, bar-code scanners, signature pads/e-pads and other connected peripherals Perform installation, moves, adds, changes, configurations, and problem resolutions Performed ticket and workload management utilizing customer provided ticketing system, Service Now Performed preventative maintenance, including checking and cleaning of workstations, printers, and peripherals Provided support to end users on a variety of issues ranging from hardware, software, network and account management Diagnosed and resolved hardware and software problems, referring more complex networking problems to other IT groups, facility personnel or IT managers. Provided basic network support ensuring desktop and other networked peripherals full connectivity Provided timely and complete resolution updates to assigned tickets, including fully documenting detailed resolution notes for any break/fix incidents assigned A member of desktop project team that will save the company an estimated 1 million dollars a year by performing print optimization initiative minimizing the number of printers in the workplace and reconfiguring printing settings that defaults to black and white toner. Experience working in a virtualized environment using VM Ware Mirage Currently troubleshoot, repair, and configure end-user technologies, which include: Hardware (Desktops, Laptops, Tablets, handheld devices & peripherals) Operating systems (e.g. Microsoft Windows, IOS, Android) Software (e.g. MS Office, Adobe Pro, MS Visio, Crystal Reports) Show less

Mychart helpdesk agent

• Jul 2016 - Jan 2017

Asked effective questions and gathered information to determine source of problems and customer needs Answered, resolved, and logged customer calls, identified issues, and provided suggestions and long-term resolutions Documented all customer related conversations, steps and actions taken, and results and resolutions obtained throughout each call Performed password resets, and generated activation codes for Mychart users in Epic Performed level 1 support and troubleshooting with patients who experienced issues within the Epic portal Escalated Level 2 and above application issues to Epic IT team through Service Now ticketing system Ensure that for every call and/or reported event a ticket is created in both a timely and accurate manner. Show less

Dispatch Coordinator

• Dec 2014 - Feb 2016

Received and recorded requests for interpretation from hospital personnel by responding to pages, emails, and telephone calls. Accurately recorded results of interpretation encounters as reported by Language Access Personnel services Facilitated a good flow of the services and provide the user with an interpreter in a timely manner by handling all of the incoming calls Verified import data recorded on individual databases on a timely basis; enter, track and arrange for an interpreter for appointment requests received by email, telephone, by use of staff personnel or by requesting an interpreter through a contracted vendor. Communicated and coordinated with department for the auditing of hand hygiene in the Main hospital Assisted in the scheduling of stationed interpreters for coverage on a weekly basis Show less

Operation Supervisor

• Nov 2013 - 2014

Lead, educated and developed company employees Supervised and directed employees work and monitored employee performance, including administration of discipline as appropriate. Communicated with dispatch at various terminals and with dock employees to coordinate the movement of trailers and freight Developed plan for distributing break loads to achieve cut time goals Monitored service freight and ensure cut time compliance Monitored and analyze all opportunities to cut costs and improve efficiencies Monitored actual performance data and gather information for reporting Identified freight moving at incorrect weight and classification Ensured all OS&D is identified and processed properly Conducted pre-shift meetings and provided education to employees as necessary Performed administrative functions such as printing delivery receipts, manifest shipments on a trailer, billing freight bills, trace shipments, etc. Show less

Centralized Dispatcher

• Nov 2010 - Nov 2013

Team lead on Quality Action Team project that involved creating an outline for department reference manual Collaborated with Asset Management team to create a van inventory audit for 670 vehicles that served as a cost control initiative for the company Participated in the pre- planning and scheduling of drivers for Pro Flowers Valentine’s day event Selected as Lead trainer for the implementation of new editor and automated dispatch program Collaborated with local Graphics manager and technology team in Dallas by scheduling, dispatching, and coordinating appointments to ensure all vehicles were properly rebranded without effecting on- time delivery service in the NDC. Collaborated with Technology team and safety coordinator to create a hot sheet on SOP for transporting dry ice Collaborated with technology team with testing the efficiency of the utilization of the “best button”. Recipient of the KO cup, an award given to 1 employee a year for exemplary work and service. The recipient of this award is selected by the senior manager of the NDC, Kendal Oberhelman. Recipient of the NDC team spirit award, an award voted by co-workers to the team member who consistently works to meet the department objectives by assisting their peers, sharing knowledge, stimulating collaboration and promoting a positive work environment. Peer Training Created zone guides to provide zone specific information to assist fill in dispatchers and ensure on time service consistently. Coached team members to improve their dispatching skills and efficiencies. Assistant trainer in all new hire classes; as well as, department peer trainer for newly hired dispatchers Help Create and facilitate all On-Boarding and refresher training for all current and new hires within the NDC. Help create a dispatchers training checklist for effective training for new hire employees Served as a mediator and mentor in specific zones to establish a better working rapport amongst team members Show less

Operation Specialist

• Jan 1999 - Sep 2003

Operated a variety of computer-interfaced detection, tracking and height-finding radars Plotted ship's position, heading, and speed, using computerized or manual trigonometric methods Maintain a tactical picture of the surrounding seas by plotting and maintaining a visual representation of ships, submarines and aircraft in the area, including friendly, neutral, hostile and civilian contacts Used secure and non-secure radio in communicating, in plain voice or coded signals, with other air, sea or land units to coordinate tactical and combat evolutions Operated common marine electronic navigation instruments including radar and satellite systems, plot own ship's position and movement on charts and make recommendations in navigation to the officer of the deck Made recommendations to command and control regarding tactical and combat procedures Assisted in the coordination and control of landing craft during amphibious assaults Coordinated and assisted in plotting and ship maneuvers for emergency evolutions such as man overboard and other search and rescue activities Show less