Experience

Human Capital Group WLL Doha Qatar

• Customer Service Representative

  • Apr 2021 - Present

  answering phone calls and emails, responding to customer questions and complaints. answering phone calls and emails, responding to customer questions and complaints.



Spectrum Solutions & Qatar General Contact Center

• Customer Service Representative

  • Mar 2019 - Jun 2021



Hemaya S.S.Co.

• Qatar
• Security and Investigations
• 300 - 400 Employee

• Securiry Supervisor

  • Jun 2014 - Jun 2018

  • Provide security staff with list of duties at the beginning of each shift .• Educate staff to ensure that they deal with adverse situations in a calm and effective manner . Ensure that unauthorized personnel are not granted access to a premisses .• Guide security staff to act appropriately during emergency situations • Provide security staff with list of duties at the beginning of each shift .• Educate staff to ensure that they deal with adverse situations in a calm and effective manner . Ensure that unauthorized personnel are not granted access to a premisses .• Guide security staff to act appropriately during emergency situations



Ritz-Carlton JBR

• Lost Prevention Officer

  • Jul 2012 - Feb 2013

  • To protect the safety of guests, staff, their properties and those belonging to the Hotel• Surveillance of hotel staff by ensuring that they abide by the House rules.• Participating in special functions or operations conducted or organized by the Hotel for VVIPS, shows, etc., and private organization or individual having official business connected with the Hotel. • To protect the safety of guests, staff, their properties and those belonging to the Hotel• Surveillance of hotel staff by ensuring that they abide by the House rules.• Participating in special functions or operations conducted or organized by the Hotel for VVIPS, shows, etc., and private organization or individual having official business connected with the Hotel.



Sudatel Telecom Group, Ltd

• Sudan
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Jun 2010 - Oct 2012

  *Answer incoming calls and respond to customer's email.*Management and resolve customer complaints. *Answer incoming calls and respond to customer's email.*Management and resolve customer complaints.



AWAB Security Services Co

• Control Room Operator

  • Aug 2007 - Sep 2009

  • Monitor closed circuit television and radio traffic, fire and burglar alarms, panic alarms, elevator emergency calls, outside call boxes, and various security and public areas from the control centers. Dispatch radios to security personnel. Act as a liaison to the general public and safety personnel during emergencies. Monitor opening and closing of facilities and communicate with fire alarm companies when problems occur.• Review, record, and log security incident reports and disseminate to the appropriate staff. Investigate and prepare reports on incidents that occur in facilities