Information Technology Engineer

• Mar 2022 - Present

Independent Contractor

• Jan 2022 - Mar 2022

NHS Test & Trace Technical Support (COVID-19)

• Aug 2021 - Dec 2021

Part of a team responsible for creating and working in a service delivery environment to support the delivery of excellent customer service, quality and performance Provided contacts with approved information about isolation and quarantine procedures, and refer them to testing according to protocol and/or to a COVID-19 Community Support Specialist for social resources Utilised and Configured Web-based Platforms to ensure seamless inter-departmental liaison to solve ongoing queries and follow-ups Monitored and maintained computer systems and networks from inbound call systems to ensure smooth efficiency of call logs Periodically assisted IT department with troubleshooting systems and network problems and diagnosed and solved hardware or software faults that were related to cloud-based call systems and logging Show less

Enterprise Network Administrator

• Jan 2017 - Jan 2020

Provided technical leadership of multi-site enterprise networking projects which included the design of the project scope, budget, implementation and contingency planningEstablishes network specifications by conferring with users; analysing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols.Provides technical support to the IT Manager in the designing of technical systems and architecture to support enterprise network design, implementation and supportResponsible for a variety of network protocols, settings, configurations and maintenance of software and hardware involved in the LAN / WAN operations using ITIL framework and principles Prince2 Project Management (Foundation)Troubleshooting network issues and took the initiative to monitor network security and forecast system upgradesConduct systems analysis and keep systems current with changing technologies in line with the IT Enterprise objectivesDesigned and Implemented Enterprise-Wide VoIP Telephony System Video Conferencing Unified Communication (UC)Manage the coordination of communication and support between the user community and the technical and operational functions of IT.Work closely with professional technical staff in IT to evaluate current systems and make decisions on future development Managed the company's data cloud backup and conducted equipment maintenance checks Show less

Technical Support Professional

• Jan 2017 - Dec 2017

Working within a service-driven team to provide both local and remote support Prioritise requests and schedule fixes and escalate to the appropriate team members, both Service Desk and InfrastructureResponsible for handling support of service requests which relate to all technology including workstations, servers, printers, networks, and vendor specific hardware and software.Diagnoses and resolves technical problems prevent problem escalation and provides solution tracking.Secures network by developing network access, monitoring, control, and evaluation, and maintaining documentation • Administration of the equipment pools, tracking equipment loans and deployment and ensuring that all hardware assets are properly logged, maintained and monitoredMonitor and update antivirus software, review and remove threats when detected Show less

Information Technology Intern

• Mar 2014 - Sep 2014

Performs day-to-day maintenance of network servers (backups, administration, hardware maintenance). Maintains logs for software and firmware updates, service contracts, support contracts, and passwords Manages technical resources working onsite, providing vendors with all the information needed to assist in supporting the end-users. Aided in restricting access to and providing permits to the company's data for the purpose of security and cyber threat management. Assisted in the diagnosis of system performance issues and identified concerns such as underperformance. Record all calls to ensure accurate information about the client’s systems is maintained and available to other support personnel and account managers. ·Escalate issues in line with guidance. Work with other support staff to build knowledge and skills pertinent to the sites supported. Show less