Consumer Coach

• Apr 2021 - Present

Customer Care Specialist

• Nov 2018 - Aug 2021

• Effective identification and processing of Adverse Events and Technical complaints in accordance with Client Practices.• Demonstrated progressive and meaningful product, disease and competitive product knowledge.• Established rapport and effectively interacted with internal and external customers.• Monitor and file Medical Complaints provided from pharmacies and physicians.• Assists Consumers with inquiries via online chat.• Trained in using the systems AEGIS, AQWA and Salesforce

Customer Service Representative

• Nov 2017 - Aug 2021

• Responsible for responding to customers inquiries via phone, email and postal mail• Utilize multitasking skills while working several programs simultaneously• Handle quality complaints and adverse events, while following standard procedures and maintaining good customer service etiquette.• Log customer and contact information • Responsible for responding to customers inquiries via phone, email and postal mail• Utilize multitasking skills while working several programs simultaneously• Handle quality complaints and adverse events, while following standard procedures and maintaining good customer service etiquette.• Log customer and contact information

Customer Service Representative

• Dec 2011 - Aug 2021

Resolves billing inquiries, disputes, payments, change of service requestsProvides professional courteous, and responsive service to the customersThe ability to work in a fast-paced environment while problem solving and providing customer satisfaction Resolves billing inquiries, disputes, payments, change of service requestsProvides professional courteous, and responsive service to the customersThe ability to work in a fast-paced environment while problem solving and providing customer satisfaction

Client Service Representative

• May 2016 - May 2017

• Serve as a consultant in servicing ADP clients• Solve client problems, while coming up with creative solutions, while exceeding clients expectations• Process Payroll for 50-100 employees a day• Consult with clients regarding state and federal taxes• Process paid time off, pre-tax and post-tax deductions, and 401k• Good record keeping of cases of client’s issues• Apply garnishments• Multi States payroll taxes• Process bonuses and gross-up payrolls• Educate clients on jurisdictions and applying for state ID numbers• Assist with billing invoices of debits and credits

Intern

• Sep 2008 - Dec 2008

Organize files while reporting and keeping an accurate account of funders.Obtain extensive knowledge of different social service agencies within the community.Attend workshops about gaining resources and networking. Organize files while reporting and keeping an accurate account of funders.Obtain extensive knowledge of different social service agencies within the community.Attend workshops about gaining resources and networking.