Senior Manager Sales & Operations

• Sep 2023 - Present

Sales & Operation Manager

• Aug 2022 - Sep 2023

- Leading all business development and customer’s relationship with the sales and operations team. - Managing budgets, resources, and data related to training operations. - Implementing training programs. -providing trainers, preparing training materials, booking hotels, etc.... - Coordinating with outside vendors to provide services for training sessions such as renting facilities or purchasing materials. - Conducting research and planning for new training programs… Show more - Leading all business development and customer’s relationship with the sales and operations team. - Managing budgets, resources, and data related to training operations. - Implementing training programs. -providing trainers, preparing training materials, booking hotels, etc.... - Coordinating with outside vendors to provide services for training sessions such as renting facilities or purchasing materials. - Conducting research and planning for new training programs that align with business objectives. - Design cost control for all projects -Establishing the project plan and governance framework. -After completing the project, I received a certificate of appreciation from the Ministry of Human Resources -Preparation of technical and financial proposals for B2B and EITMAD -Designing RFPs to be placed on the Etimad platform and assisting government agencies during the process.

Business Solutions Consultant

• Oct 2020 - Aug 2022

- Build and develop Tharwah's potential and current clients(government, private and semi-government) ensuring the accuracy of clients' project details, and progress feedback of current clients in : 1- Management consulting 2- Talent Assessment 3- Talent & Leadership Development - Engaging with the sales team in the sales cycle for current and future clients. - Accountable for growing clients based - Presales\Solutions team as Business Consultant… Show more - Build and develop Tharwah's potential and current clients(government, private and semi-government) ensuring the accuracy of clients' project details, and progress feedback of current clients in : 1- Management consulting 2- Talent Assessment 3- Talent & Leadership Development - Engaging with the sales team in the sales cycle for current and future clients. - Accountable for growing clients based - Presales\Solutions team as Business Consultant. Also, have taken a lead in other roles such as Business - Responding to client's RFPs by preparing technical proposals and prices - Deliver presentations and demos to clients, illustrating product value, by communicating the strategic alignment of business and digital transformation through our toolsets. - Communicate with customers(B2B, B2C) regarding training programs, ensuring that customers are aware of the benefit and the knowledge that they will receive if they join Tharwah training programs. - Develop and maintain the database of Tharwah's potential and current clients, ensuring the accuracy of clients' project details, and progress feedback from current clients.

Relationship Manager

• Jan 2018 - Oct 2020

- Open new opportunities with potential clients. - Closed more than 90% of my annual target. - Increase my service knowledge by participating in courses in the same field. - Coordinate sales efforts with team members and other departments. - Provides information by collecting, analyzing, and summarizing data. - Perform cost-­benefit and needs analysis of existing/potential customers to meet their needs. - Establish, develop and maintain positive business and customer… Show more - Open new opportunities with potential clients. - Closed more than 90% of my annual target. - Increase my service knowledge by participating in courses in the same field. - Coordinate sales efforts with team members and other departments. - Provides information by collecting, analyzing, and summarizing data. - Perform cost-­benefit and needs analysis of existing/potential customers to meet their needs. - Establish, develop and maintain positive business and customer relationships. - Analyze the territory/market’s potential, and track sales and status reports. Show less - Open new opportunities with potential clients. - Closed more than 90% of my annual target. - Increase my service knowledge by participating in courses in the same field. - Coordinate sales efforts with team members and other departments. - Provides information by collecting, analyzing, and summarizing data. - Perform cost-­benefit and needs analysis of existing/potential customers to meet their needs. - Establish, develop and maintain positive business and customer… Show more - Open new opportunities with potential clients. - Closed more than 90% of my annual target. - Increase my service knowledge by participating in courses in the same field. - Coordinate sales efforts with team members and other departments. - Provides information by collecting, analyzing, and summarizing data. - Perform cost-­benefit and needs analysis of existing/potential customers to meet their needs. - Establish, develop and maintain positive business and customer relationships. - Analyze the territory/market’s potential, and track sales and status reports. Show less

Sales & Operation Supervisor

• Jul 2013 - Dec 2017

• Establishment of Cash Van Project all over KSA from scratch (Daily Targets, Shops to be covered, Needs, Salary Scale, Forecast, Commission for Department, Collection, Policy, Work Flow, Expenses for all Department, Reports, Budget, job descriptions, SOPs....etc). Esnad is among the first spice producers to go into lower trade and start a cash van operation. • Total sales in excess of 800,000 S.R from 4 Cars in Riyadh & Dammam. • Putting an expansion plan to cover KSA-wide. • Putting… Show more • Establishment of Cash Van Project all over KSA from scratch (Daily Targets, Shops to be covered, Needs, Salary Scale, Forecast, Commission for Department, Collection, Policy, Work Flow, Expenses for all Department, Reports, Budget, job descriptions, SOPs....etc). Esnad is among the first spice producers to go into lower trade and start a cash van operation. • Total sales in excess of 800,000 S.R from 4 Cars in Riyadh & Dammam. • Putting an expansion plan to cover KSA-wide. • Putting the wholesale contracts into motion (including Max. Deals, Invoice Discount, Payment Incentive, Forecast, 80/20, Salesman Incentive, Rentals, Year-End Incentive, budget from Marketing, Work Flow) • Reduced the Damages & Expiry from 7.2% up to 3.1 % since the start. • Cleared many Issues with accounts regarding the Payment (SLA). No compliance has dropped by 14% Vs LY • Putting the promotion calendar into an action plan for (Cash Van Department & WS Department) to amount to up to 20% of the sales particularly since we are just starting up. • Agreed on Forecast for the current routes and the new routes in the plan. Show less • Establishment of Cash Van Project all over KSA from scratch (Daily Targets, Shops to be covered, Needs, Salary Scale, Forecast, Commission for Department, Collection, Policy, Work Flow, Expenses for all Department, Reports, Budget, job descriptions, SOPs....etc). Esnad is among the first spice producers to go into lower trade and start a cash van operation. • Total sales in excess of 800,000 S.R from 4 Cars in Riyadh & Dammam. • Putting an expansion plan to cover KSA-wide. • Putting… Show more • Establishment of Cash Van Project all over KSA from scratch (Daily Targets, Shops to be covered, Needs, Salary Scale, Forecast, Commission for Department, Collection, Policy, Work Flow, Expenses for all Department, Reports, Budget, job descriptions, SOPs....etc). Esnad is among the first spice producers to go into lower trade and start a cash van operation. • Total sales in excess of 800,000 S.R from 4 Cars in Riyadh & Dammam. • Putting an expansion plan to cover KSA-wide. • Putting the wholesale contracts into motion (including Max. Deals, Invoice Discount, Payment Incentive, Forecast, 80/20, Salesman Incentive, Rentals, Year-End Incentive, budget from Marketing, Work Flow) • Reduced the Damages & Expiry from 7.2% up to 3.1 % since the start. • Cleared many Issues with accounts regarding the Payment (SLA). No compliance has dropped by 14% Vs LY • Putting the promotion calendar into an action plan for (Cash Van Department & WS Department) to amount to up to 20% of the sales particularly since we are just starting up. • Agreed on Forecast for the current routes and the new routes in the plan. Show less

Sales & Project Manager

• Apr 2012 - Jun 2013

- Services existing accounts, obtains orders, and establishes new accounts by planning and organizing a daily work schedule to call on existing or potential sales outlets and other trade factors. - Adjusts content of sales presentations by studying the type of sales outlet or trade factor. - Focuses sales efforts by studying existing and potential volume of dealers. - Submits orders by referring to price lists and product literature. - Keeps management informed by submitting… Show more - Services existing accounts, obtains orders, and establishes new accounts by planning and organizing a daily work schedule to call on existing or potential sales outlets and other trade factors. - Adjusts content of sales presentations by studying the type of sales outlet or trade factor. - Focuses sales efforts by studying existing and potential volume of dealers. - Submits orders by referring to price lists and product literature. - Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses. - Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc. - Recommends changes in products, services, and policies by evaluating results and competitive developments. - Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management. - Provides historical records by maintaining records on area and customer sales. - Contributes to team effort by accomplishing related results as needed. Show less - Services existing accounts, obtains orders, and establishes new accounts by planning and organizing a daily work schedule to call on existing or potential sales outlets and other trade factors. - Adjusts content of sales presentations by studying the type of sales outlet or trade factor. - Focuses sales efforts by studying existing and potential volume of dealers. - Submits orders by referring to price lists and product literature. - Keeps management informed by submitting… Show more - Services existing accounts, obtains orders, and establishes new accounts by planning and organizing a daily work schedule to call on existing or potential sales outlets and other trade factors. - Adjusts content of sales presentations by studying the type of sales outlet or trade factor. - Focuses sales efforts by studying existing and potential volume of dealers. - Submits orders by referring to price lists and product literature. - Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses. - Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc. - Recommends changes in products, services, and policies by evaluating results and competitive developments. - Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management. - Provides historical records by maintaining records on area and customer sales. - Contributes to team effort by accomplishing related results as needed. Show less

Export Executive

• Mar 2011 - Mar 2012

• Rawabi was established to develop a strong and technically Sound Firm able to Serve the Public and private sectors in the field of chemical Supplies and allied works. Rawabi now is one of the TOP Chemicals stockiest and suppliers in Saudi Arabia in terms of Variety, Quantity, and Quality of items. • My role was centralized in dealing with clients and coordinating the sales life cycle as a whole. • Planning, managing, and following export activities, and working to achieve the… Show more • Rawabi was established to develop a strong and technically Sound Firm able to Serve the Public and private sectors in the field of chemical Supplies and allied works. Rawabi now is one of the TOP Chemicals stockiest and suppliers in Saudi Arabia in terms of Variety, Quantity, and Quality of items. • My role was centralized in dealing with clients and coordinating the sales life cycle as a whole. • Planning, managing, and following export activities, and working to achieve the planned export targets. • Establish and develop good business relationships with overseas clients and ensure their needs are met. • Suggests the export objectives and concludes them with GM and sets the necessary plans to achieve the approved objectives. • Coordinates export development efforts and promotes the Group's products in foreign markets. • Supervises the processing of samples required in coordination with the production department, and continues to send them to customers on demand. • To prepare the price list based on the company's policies and specifications of GM, and negotiate with customers to determine the detailed conditions of the export agreements, • Follow up the implementation of production of export orders and verify compliance with specifications and dates. • Direct and follow the financial and logistical procedures according to the approved systems and the terms of the contracts in coordination with the concerned departments. Show less • Rawabi was established to develop a strong and technically Sound Firm able to Serve the Public and private sectors in the field of chemical Supplies and allied works. Rawabi now is one of the TOP Chemicals stockiest and suppliers in Saudi Arabia in terms of Variety, Quantity, and Quality of items. • My role was centralized in dealing with clients and coordinating the sales life cycle as a whole. • Planning, managing, and following export activities, and working to achieve the… Show more • Rawabi was established to develop a strong and technically Sound Firm able to Serve the Public and private sectors in the field of chemical Supplies and allied works. Rawabi now is one of the TOP Chemicals stockiest and suppliers in Saudi Arabia in terms of Variety, Quantity, and Quality of items. • My role was centralized in dealing with clients and coordinating the sales life cycle as a whole. • Planning, managing, and following export activities, and working to achieve the planned export targets. • Establish and develop good business relationships with overseas clients and ensure their needs are met. • Suggests the export objectives and concludes them with GM and sets the necessary plans to achieve the approved objectives. • Coordinates export development efforts and promotes the Group's products in foreign markets. • Supervises the processing of samples required in coordination with the production department, and continues to send them to customers on demand. • To prepare the price list based on the company's policies and specifications of GM, and negotiate with customers to determine the detailed conditions of the export agreements, • Follow up the implementation of production of export orders and verify compliance with specifications and dates. • Direct and follow the financial and logistical procedures according to the approved systems and the terms of the contracts in coordination with the concerned departments. Show less