Senior Solutions Engineer

• Mar 2022 - Present

Mentoring: Create and deliver training content for the junior members of the team. Research, explore and identify customer business problems: Work with the Sales Reps to identify and explore a customer’s requirements. Product Demonstrations and Technical Presentations: Working with internal sales and channel partners to validate customer requirements and jointly deliver product demonstrations and technical presentations. This also includes thought leadership at conferences… Show more Mentoring: Create and deliver training content for the junior members of the team. Research, explore and identify customer business problems: Work with the Sales Reps to identify and explore a customer’s requirements. Product Demonstrations and Technical Presentations: Working with internal sales and channel partners to validate customer requirements and jointly deliver product demonstrations and technical presentations. This also includes thought leadership at conferences, webinars and community engagements. Manage technical partner enablement: The Solutions Engineer manages and executes technical partner enablement programs. Assisting partners with development of value propositions: Working with the partner account manager and assisting relevant teams to develop new value propositions and associated demonstrators. Monitoring of technical roadblocks to influence product roadmap decisions: Act as the conduit between the community and product management team. Platform evangelism and management of social media efforts: Drive awareness of the platform through participation in community events. Showcasing best practices, new product developments and innovative solutions that spark new ideas and drive awareness for prospective and existing customers and partners. Maintain a close relationship with regional vTEs: virtual Technical Evangelists (vTEs) are an extension of the Presales team into the partner base. Ensure that vTEs are enabled and skilled to a similar level. Show less Mentoring: Create and deliver training content for the junior members of the team. Research, explore and identify customer business problems: Work with the Sales Reps to identify and explore a customer’s requirements. Product Demonstrations and Technical Presentations: Working with internal sales and channel partners to validate customer requirements and jointly deliver product demonstrations and technical presentations. This also includes thought leadership at conferences… Show more Mentoring: Create and deliver training content for the junior members of the team. Research, explore and identify customer business problems: Work with the Sales Reps to identify and explore a customer’s requirements. Product Demonstrations and Technical Presentations: Working with internal sales and channel partners to validate customer requirements and jointly deliver product demonstrations and technical presentations. This also includes thought leadership at conferences, webinars and community engagements. Manage technical partner enablement: The Solutions Engineer manages and executes technical partner enablement programs. Assisting partners with development of value propositions: Working with the partner account manager and assisting relevant teams to develop new value propositions and associated demonstrators. Monitoring of technical roadblocks to influence product roadmap decisions: Act as the conduit between the community and product management team. Platform evangelism and management of social media efforts: Drive awareness of the platform through participation in community events. Showcasing best practices, new product developments and innovative solutions that spark new ideas and drive awareness for prospective and existing customers and partners. Maintain a close relationship with regional vTEs: virtual Technical Evangelists (vTEs) are an extension of the Presales team into the partner base. Ensure that vTEs are enabled and skilled to a similar level. Show less

Senior Sales Engineer

• Jan 2022 - Feb 2022

Sales Engineer

• Jun 2019 - Dec 2021

Evangelize the new digital workforce, bringing Robotic Process Automation (RPA) to leading Enterprises. Show how our products simplify automation and integration of complex systems for customers worldwide. Work closely with our Partner and Enterprise Sales teams to bridge the gap between business value and technical capabilities and have the exciting privilege of being true RPA advocates. Responsible for actively driving and managing the technology evaluation stage of… Show more Evangelize the new digital workforce, bringing Robotic Process Automation (RPA) to leading Enterprises. Show how our products simplify automation and integration of complex systems for customers worldwide. Work closely with our Partner and Enterprise Sales teams to bridge the gap between business value and technical capabilities and have the exciting privilege of being true RPA advocates. Responsible for actively driving and managing the technology evaluation stage of the sales process working in conjunction with the sales team as the key technical advisor and product advocate. Articulate technology and product positioning to both business and technical users must be able to identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process. Provide post-sales support, including identifying any issues that may arise after installation which include but are not limited to additional user training, software problems, and on-site visits to experience and mitigate customer concerns. Maintain a current and thorough understanding of Automation Anywhere products and services.

Team Leader

• May 2017 - May 2019

• Lead Junior/Senior team members to achieve their goals and our projects’ objectives. • Enterprise Content Management (ECM) Technical & Functional Expert: o Documentum (OpenText) Product and its modules. • Data Gathering, Architecture & Solution Design & Analysis, SOW & proposal content management, Implementation, Customization, Training, Deployment, Support, Documentation, Integration with external modules, and Migration from legacy systems. • Presales Activities including POCs… Show more • Lead Junior/Senior team members to achieve their goals and our projects’ objectives. • Enterprise Content Management (ECM) Technical & Functional Expert: o Documentum (OpenText) Product and its modules. • Data Gathering, Architecture & Solution Design & Analysis, SOW & proposal content management, Implementation, Customization, Training, Deployment, Support, Documentation, Integration with external modules, and Migration from legacy systems. • Presales Activities including POCs, demos, presentations, Technical & Functional consultation for potential customers. • Technical Engagements: o ADJD (Abu Dhabi Judiciary Department): Documentum Migration and CRs. o Fotopia: Mastering our products for presales demos & POCs. • Account Management: o Du: Handling contractual issues and acting as an escalation point for incidents related to their support. • Project Management: o Fujairah Municipality: End to End delivery of Services mobile Application. o Dubai Department of Economic Development: ▪ End to End delivery of Multiple projects and CRs related to CRM, SharePoint, IVR & Mobile Apps. ▪ Acting as transition Project Manager from the outsource model to ADM and Managed Service Model (Infrastructure & Application). o Fotopia: Productization of a pilot project on BlockChain with our partners. • Attending the following events as an Exhibitor: o GITEX (Dubai) o SharePoint North America (Las Vegas) o Blockchain Summit (Dubai) • Client Engagement: o Spent 2 months in the USA acting as a Sales Manager and engaging with our partners to launch our company’s branch in the USA. Show less • Lead Junior/Senior team members to achieve their goals and our projects’ objectives. • Enterprise Content Management (ECM) Technical & Functional Expert: o Documentum (OpenText) Product and its modules. • Data Gathering, Architecture & Solution Design & Analysis, SOW & proposal content management, Implementation, Customization, Training, Deployment, Support, Documentation, Integration with external modules, and Migration from legacy systems. • Presales Activities including POCs… Show more • Lead Junior/Senior team members to achieve their goals and our projects’ objectives. • Enterprise Content Management (ECM) Technical & Functional Expert: o Documentum (OpenText) Product and its modules. • Data Gathering, Architecture & Solution Design & Analysis, SOW & proposal content management, Implementation, Customization, Training, Deployment, Support, Documentation, Integration with external modules, and Migration from legacy systems. • Presales Activities including POCs, demos, presentations, Technical & Functional consultation for potential customers. • Technical Engagements: o ADJD (Abu Dhabi Judiciary Department): Documentum Migration and CRs. o Fotopia: Mastering our products for presales demos & POCs. • Account Management: o Du: Handling contractual issues and acting as an escalation point for incidents related to their support. • Project Management: o Fujairah Municipality: End to End delivery of Services mobile Application. o Dubai Department of Economic Development: ▪ End to End delivery of Multiple projects and CRs related to CRM, SharePoint, IVR & Mobile Apps. ▪ Acting as transition Project Manager from the outsource model to ADM and Managed Service Model (Infrastructure & Application). o Fotopia: Productization of a pilot project on BlockChain with our partners. • Attending the following events as an Exhibitor: o GITEX (Dubai) o SharePoint North America (Las Vegas) o Blockchain Summit (Dubai) • Client Engagement: o Spent 2 months in the USA acting as a Sales Manager and engaging with our partners to launch our company’s branch in the USA. Show less

Principal Consultant

• Jun 2016 - Apr 2017

• Lead a team of junior Engineers through our “on the Job” training phase (Core Banking & Flexcube ERP product) • Handling Customer requests and issues through implementation and troubleshooting. • Product Customization and upgrades. • Lead a team of junior Engineers through our “on the Job” training phase (Core Banking & Flexcube ERP product) • Handling Customer requests and issues through implementation and troubleshooting. • Product Customization and upgrades.

Technical Lead

• Jan 2013 - May 2016

 Acquiring Documentum Training.  Understanding the concept of “Enterprise Content Management”.  Mastering and Experiencing EMC2 products.  Designing and implementing applications/modules integrated with EMC2 products.  Leading Junior/Senior team members to achieve their goals and our projects’ objectives.  Deploy, maintain and support Asset & its Partners’ products and modules.  Implementing, testing and deploying customizations needed by customers and insure its… Show more  Acquiring Documentum Training.  Understanding the concept of “Enterprise Content Management”.  Mastering and Experiencing EMC2 products.  Designing and implementing applications/modules integrated with EMC2 products.  Leading Junior/Senior team members to achieve their goals and our projects’ objectives.  Deploy, maintain and support Asset & its Partners’ products and modules.  Implementing, testing and deploying customizations needed by customers and insure its stability.  Deliver a complete documentation of the project’s implementation, Design Documents and Solution Requirement Specification.  Solve customers’ problems and/or troubleshoot and trace problem sources on site.

Senior Software Engineer

• Jan 2011 - Dec 2012

 Mastering and Experiencing Asset owned products (Jupiter ECM, Morasalat, etc…)  Designing and implementing applications/modules integrated with Asset products.  Deploy, maintain and support Asset products and modules.  Implementing, testing and deploying customization needed by customers and insure its stability.  Deliver a complete documentation of the project’s implementation, Design Documents and Solution Requirement Specification.  Solve customers’ problems and/or… Show more  Mastering and Experiencing Asset owned products (Jupiter ECM, Morasalat, etc…)  Designing and implementing applications/modules integrated with Asset products.  Deploy, maintain and support Asset products and modules.  Implementing, testing and deploying customization needed by customers and insure its stability.  Deliver a complete documentation of the project’s implementation, Design Documents and Solution Requirement Specification.  Solve customers’ problems and/or troubleshoot and trace problem sources on site.

Software Engineer

• Dec 2008 - Dec 2010

 Mastering and experiencing Asset owned products and Partners products (Oracle – Microsoft).  Implementing, testing and deploying any special customization needed by customers and insure its stability.  Document and deliver a complete documentation of the implementation and the code of the developed tasks.  Solve customers’ problems and/or troubleshoot and trace problem sources on site.  Implementing any kind of applications/modules integrated with Jupiter.

Senior Software Engineer

• Oct 2011 - Sep 2012

Supporting UAE Ministry of Health for a period of one year in order to apply a fully integrated internal and external correspondence management system, including training sessions and the implementation some modules - Achievements:  Implementing a customized correspondence template for the HR department to facilitate the recruitment process.  Implementing a customized correspondence template for the customer service department to reduce paper work and customer waiting… Show more Supporting UAE Ministry of Health for a period of one year in order to apply a fully integrated internal and external correspondence management system, including training sessions and the implementation some modules - Achievements:  Implementing a customized correspondence template for the HR department to facilitate the recruitment process.  Implementing a customized correspondence template for the customer service department to reduce paper work and customer waiting period.  Implementing a signature module in order to append users’ signature automatically to any correspondence.  End-user training to more than 20 departments in the ministry to facilitate users’ interaction with the implemented system.  Writing an English user manual for the non-Arabic speaking users.  Daily support for the users.  CMS system administration.  Data gathering for the entire ministry’s organization chart and key persons’ requests regarding the implemented system.  Participating in the management of the entire product application in the ministry. Show less Supporting UAE Ministry of Health for a period of one year in order to apply a fully integrated internal and external correspondence management system, including training sessions and the implementation some modules - Achievements:  Implementing a customized correspondence template for the HR department to facilitate the recruitment process.  Implementing a customized correspondence template for the customer service department to reduce paper work and customer waiting… Show more Supporting UAE Ministry of Health for a period of one year in order to apply a fully integrated internal and external correspondence management system, including training sessions and the implementation some modules - Achievements:  Implementing a customized correspondence template for the HR department to facilitate the recruitment process.  Implementing a customized correspondence template for the customer service department to reduce paper work and customer waiting period.  Implementing a signature module in order to append users’ signature automatically to any correspondence.  End-user training to more than 20 departments in the ministry to facilitate users’ interaction with the implemented system.  Writing an English user manual for the non-Arabic speaking users.  Daily support for the users.  CMS system administration.  Data gathering for the entire ministry’s organization chart and key persons’ requests regarding the implemented system.  Participating in the management of the entire product application in the ministry. Show less

Intern

• Jul 2007 - Sep 2007

Summer training for three months in Teradata Egypt Branch in the Teradata Professional Service and Customer Service, where i was introduced to the professional world. Summer training for three months in Teradata Egypt Branch in the Teradata Professional Service and Customer Service, where i was introduced to the professional world.